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Herb Chambers MINI of Boston - Service Center

Boston, MA

4.9
308 Reviews

308 Reviews of Herb Chambers MINI of Boston - Service Center

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August 15, 2023

Top shelf, customer-centric service advisor. I went as far as knocking on the door of the dealership GM to express my appreciation of Mark's service More

by Bosbrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers MINI of Boston responded

Bosbrave, it's great to know that you had a positive experience with our service advisor Mark. However, we noticed your rating doesn't match the feedback and wonder if there might have been an oversight or other aspects of your visit that didn't meet expectations. We'd appreciate any additional insights you could share. Please feel free to reach out directly at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

August 15, 2023

Good Afternoon My name is Latrina Gray. I always get treated With respect, mark mark is such a wonderful guy. Hes so nice and kind all the time. I come there whenever I need repairs and my More

by Latrina Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hey Latrina, it's great to know that Mark and our team at Herb Chambers MINI of Boston consistently provide you with wonderful service experiences. We appreciate your loyalty and look forward to seeing you at your next visit. Safe travels!

Aug 16, 2023 -

Latrina Gray responded

Whenever I need service On my car I will be Coming to herb chambers.

August 13, 2023

Mark Ravin is a jewel. Knowledgeable, personable, makes getting MINI service a pleasure. Because ofvMark, I wouldn’t consider going anywhere else for MINI service, regardle More

by Sgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

We're so glad to know that Mark has been able to make your MINI service experience a pleasure at Herb Chambers MINI of Boston. We appreciate your loyalty and look forward to serving you for many more years!

August 08, 2023

What can I say about Mark that I haven’t already said. One of the most incredible people I have ever met. Honest professional down to earth. Humble people person the best of the best. I can’t say enough g More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Herb Chambers MINI of Boston responded

We're over the moon to know that Mark has made such a positive impact on your experiences with us at Herb Chambers MINI of Boston. It's wonderful to have you as part of our family and we look forward to continuing this journey together!

July 26, 2023

They know their stuff; and they are very nice people too. They always have your interest at heart and never try to get you to fix things that don't need fixing in your Mini. More

by Cliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Mereno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Krappe 5 Stars. The best maintenance manager in all the Herb Chambers Dealerships. Rodrigo Mereno Five Stars and Liz give you the best price for a Mini you could get; with ZERO pressure.
Jul 26, 2023 -

Herb Chambers MINI of Boston responded

Hey Cliff, thank you for the 5-star rating! We're happy to hear that you had a positive experience with our team at Herb Chambers MINI of Boston. We always aim for transparency and honesty. We'll see you next time!

July 21, 2023

Really good guy. Very helpful Why do I need to use fifteen words. That’s ridiculous More

by Johnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Herb Chambers MINI of Boston responded

Thank you for your shoutout to our team at Herb Chambers MINI of Boston! We'll see you on your next visit, safe travels!

July 07, 2023

Easy to schedule an appointment for service. Professional staff is friendly and responsive to questions and concerns. Very satisfied with the whole process More

by dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the great review! We're glad to hear that our team at Herb Chambers MINI of Boston provided you with a five-star experience. Your satisfaction is important to us, so we appreciate you taking the time to share this feedback. Have a fantastic day and please don't hesitate to reach out if we can be of service again in the future!

July 01, 2023

Mark offers personal and supportive sevice on intake and follow up. The general service department treats the cars and customers with respect. More

by rabbis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Herb Chambers MINI of Boston responded

Thank you for trusting Mark & the Herb Chambers MINI of Boston team with your vehicle's service needs! We're grateful for your support and look forward to your next visit!

July 01, 2023

The service department always meets my expectations. They are professional and efficient. I recommend Herb Chambers Mini service department. More

by bostoncook
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the kind words and recommendation! We're glad to hear that our service department consistently meets your expectations. We appreciate your support and look forward to serving you again at Herb Chambers MINI of Boston. Have a great day!

June 29, 2023

Mark at Mini of Boston did an outstanding job of coordinating an unusual and complicated repair and advocating to have it covered under warranty. The service team is always professional, personable More

by Carolyn K
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Herb Chambers MINI of Boston responded

Hi Carolyn! Thank you for the fantastic review of Mark and our service team at Herb Chambers MINI of Boston. We're so glad to hear that they provided outstanding coordination and advocacy for your repair. We appreciate your kind words, and we'll be sure to pass along the kudos to Mark! Have a great day!

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