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Herb Chambers MINI of Boston - Service Center

3.7

27 Lifetime Service Reviews

1168 Commonwealth Ave, Boston, Massachusetts 02134

27 Reviews of Herb Chambers MINI of Boston - Service Center

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September 17, 2018

"Mark Ravin is irreplaceable"

- ellbel

We have been coming to HC Mini for 5 years, for all our Mini care. And, every time, Mark has been nothing short of exceptional. His impeccable customer service, vast wealth of knowledge, ability to assist with all questions and concerns, all while being positive, engaged, and a truly delightful person, make us keeping coming back for all our service, to HC. Thank you for all you do, Mark.

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Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 23, 2018

"Money for nothing and chicks for free"

- alexp

This is the most "inhumane" service I ever had done in my lifetime. Not only they overcharge like crazy, but also make you pay for issues that were resolved on their own. I understand that everyone is trying to make money in this world - but this dealership broke all greediness records. Check your invoices carefully! They are very unprofessional & unorganized. I will never go back to any Herb Chambers dealership again.

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Recommend Dealer
No
Employees Worked With
Samuel Dias
May 10, 2018

"Mark is fabulous "

- Mack

Mark always provides outstanding service. I would not service my MINI with anyone else I have always been satisfied with the quality of the service

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Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review. Happy to know that Mark has continued to provide you with such great service! Best, Melissa Steffy, General Manager.

May 10, 2018

"MARK RAVIN AT THE MINI SERVICE IS THE BEST OF THE BEST"

- MM's MINI

Mark Ravin has been taking care of my mini since I bought it in 2004 at Herb Chambers. He is the very best of the best and I only wish he would train other service people in other trades, how it is done. I cannot say enough good things about Mark.

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Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your feedback! Happy to know that you have enjoyed working with Mark so much! It is great to hear from customers who have relationships with our team! Best, Melissa Steffy, General Manager.

October 24, 2017

"Best Experience ever"

- Justin91

I and my wife had a great experience with Mini Cooper Service. They did a fantastic job fixing our car. They were very efficient with time and polite. They did an extra job as well even though they didn't have to. The muffler and the back of the car were cracked because of the recent accident, and somehow they fixed it. It looks like nothing happened despite couple of scratches. The office does everything to provide the best customer experience! Definitely recommend this dealership!

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Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 24, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Justin, for sharing your story! We really appreciate your business, as well as, your feedback on working with Samuel. We trust everything is running smoothly with your MINI and we look forward to the opportunity to serve you and your wife's automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

October 24, 2017

"Buyer beware !!!"

- Macomber's

When we bought from Herb Chambers we traveled to Boston thinking that Herb Chambers had a good reputation and we'd be safe from all of the sleazy dealers that are out there willing to make a sale at any cost. Obvious we were so wrong, Herb Chambers Mini of Boston are liars, they only tell you what you wanna hear for the moment to complete a sale

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Recommend Dealer
No
Employees Worked With
Liz Flanders
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Used car manager John Wintle & General manager Melissa Steffy
June 30, 2015

"excellent service"

- Louise

I have been coming to mini of boston for seven years of service. Mark Ravin has always been knowledgeable, and helpful. When I upgrade my mini later, I will come to mini of Boston because of the excellent service by Maaaaaaaark Ravin and his crew.

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Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Jun 30, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Louise, for your kind words and for taking the time to share your positive experience with Mark. I'm so glad to know that his efforts have made the difference in your service experience. We thank you for your business and look forward to working with you again in the future. Best, Melissa Steffy, General Manager

May 10, 2015

"Above and beyond"

- Happy mini

I have been bringing my mini for service to you for 2 plus years. I have always had a great experience you always keep me updated on what's happening and how long it will take. My appointments have always been on time and I love the Sunday morning hours I live and work in western ma so this is very convenient for me. The last visit I had I feel as though you went above and beyond you needed to keep my car so you gave me a loaner. I had a family emergency the next day which had me traveling to Va when I called there was no questions only taking car you just said be safe and hope all goes well. You have no idea how great fun I am for the kind words and no hassle about taking car. I will always remember this and recommend you to all my friends and relatives. The service consultants were Liz and Dave Thank you Lisa Schnare

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Recommend Dealer
Yes
Employees Worked With
Jamie Chisholm
May 11, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Lisa, for taking the time to share your experience and let us know how we're doing! We strive to provide our guests with the best customer service which means everyone here focuses on being professional, knowledgeable and customer oriented. I'm thrilled to hear that Liz, Dave and Jamie were able to assist. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Melissa Steffy, General Manager

March 24, 2015

"Excellent Service-Surpassed Expectations!"

- jen.brugliera

Mark Ravin in service is outstanding! I have never dealt with a more competant, professional, service writer. He offers a high level of customer service and seems to genuinely love his job and mini coopers. I have bought and sold hundreds of vehicles in my professional career and I choose to drive over an hour to have my mini serviced by Mark and his team. The online booking tool for appointments is very easy to use. The waiting area is comfortable with plenty of seating, WIFI, and complimentary beverages. The service door is difficult to find your first time to the dealership. The dealership is in a heavily congested area but the service staff seems to have a system that works.

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Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Mar 24, 2015 -

Herb Chambers MINI of Boston responded

Thank you for taking time to write this review. I'm so happy to read that your car buying experience with Mark was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Melissa Steffy, General Manager

October 01, 2011

"When I bought my car from Ian Miller, he promised to help..."

- ministripe

When I bought my car from Ian Miller, he promised to help me every time I need to come in for my scheduled service. He gives very good service and I send all my friends to buy car from him.

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Recommend Dealer
Yes
Employees Worked With
Ian Miller
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