Herb Chambers MINI of Boston - Service Center

As always exceptional service. They accommodated my urgent issue when I called that same morning and Theo kept me updated every step of the way. Even though it was a several thousa They accommodated my urgent issue when I called that same morning and Theo kept me updated every step of the way. Even though it was a several thousand dollar repair (which I expected given how serious the issue was) I left happy knowing it’s all fixed and on top of that it was all completed in 24 hours. Glad to have access to this dealership for my Mini Cooper service needs. More

Mark was great and very professional. I waited around for service and even though they were obviously very busy they got the work done quickly. I waited around for service and even though they were obviously very busy they got the work done quickly. More

They took care of an extended warranty issue in an efficient and professional manner. I'll definitely be back for future service needs. efficient and professional manner. I'll definitely be back for future service needs. More

Sam explained what might be the cause of my problem, told me what issues the mechanics found and clarified what was urgent and what could wait. I felt that I was being dealt with honestly and not being sold me what issues the mechanics found and clarified what was urgent and what could wait. I felt that I was being dealt with honestly and not being sold any service I didn’t need. My car came back washed and vacuumed and driving perfectly. More

Recently purchased my Mini from my friend I wanted to have my car checked completely. Theo greeted me with a smile and helped me to go through the process without a single problem. He was wonderful. He e have my car checked completely. Theo greeted me with a smile and helped me to go through the process without a single problem. He was wonderful. He explained everything and has given the best customer service. I really appreciate his helpful response. He deserves the best More

Dealer really has Service down to a science easy in easy out and they washed my car thank you out and they washed my car thank you More

The best thing about this dealership is Mark Ravin, the best technician ever. He treats me with respect and care. As far as the dealership goes, it is comfortable, with many tables and chairs to work at or best technician ever. He treats me with respect and care. As far as the dealership goes, it is comfortable, with many tables and chairs to work at or just sit and read or watch TV. But, as noted, Mark Ravin is the number one reason that I drive about 10 miles to have my old Mini serviced. (Mark has also seen me through two previous Minis.) More

Although I live in Peabody and have always had my Mini Cooper serviced there, I decided to go to Boston because there service special and “Value Service” offerings could save me a significant amount of mo Cooper serviced there, I decided to go to Boston because there service special and “Value Service” offerings could save me a significant amount of money. I first called Peabody Mini to make them aware of the cost difference but they were not interested in matching the prices. I was told that their dealership is not participating in the “Value Service” program that is offered through MINI USA Corporation. My service advisor at Herb Chambers, Mark, was wonderful. He explained everything thoroughly and my car was ready when promised. I was also told that my filters, which I thought were due to be changed, looked fine! It’s the first time I ever had a car serviced that the cost was LESS than I was expecting! My only concern was the difficulty I had in getting to speak to a service advisor to make my appointment. Whoever handles the calls to obtain the initial information did a rather poor job. It was only after the general manager took the call that I was finally connected appropriately.I now have Mark’s direct contact information so that should no longer be an issue for me. I will definitely return for future service as long as their prices remain competitive. More

Dropped off my car for service. It was done within the expected time frame, washed and cleaned. Great service. It was done within the expected time frame, washed and cleaned. Great service. More

We've been going to Herb Chambers for years and each time the service has been great. Mark is always wonderful...friendly, helpful, and knowledgeable. the service has been great. Mark is always wonderful...friendly, helpful, and knowledgeable. More