Herb Chambers MINI of Boston - Service Center

The service area is clean and well sorted out. My Service Advisor, Theo Turney, was ready and waiting for me when I arrived at the appointed time for my easy online scheduled appointment. He noted My Service Advisor, Theo Turney, was ready and waiting for me when I arrived at the appointed time for my easy online scheduled appointment. He noted my service special coupons, told me it would take about an hour and a half and directed me to either the BMW customer lounge or to a more private MINI customer lounge. I chose the latter and it was comfortable, uncrowded with easy access wifi. My MINI was ready for me in almost precisely one hour and a half. Checkout was quick, email follow up with receipt and detailed vehicle status report arrived quickly thereafter. A great experience in every way and from beginning to end. My advice to fellow MINI drivers: Go to Herb Chambers and ask for Theo! More

BMW and Mini share this compact location but I have had great sales and services experiences over the last 5 years! great sales and services experiences over the last 5 years! More

Service advisor was friendly and knowledgeable. Car was ready when promised. I would recommend dealer. Car was ready when promised. I would recommend dealer. More

Excellent service every time, flexibility of arrival time much appreciated, and it has been a pleasure to work with Mark Ravin since 2002 --he's the best. much appreciated, and it has been a pleasure to work with Mark Ravin since 2002 --he's the best. More

The service department at this Mini dealer is simply the best. Timely service - easy to book, flexible as to arrival times and amazingly quick turn-around time. Very customer oriented - including extras lik best. Timely service - easy to book, flexible as to arrival times and amazingly quick turn-around time. Very customer oriented - including extras like adjustments to a third-party iPhone holder that needed adjustment. Pricing seems fair and open to negotiation (e.g., to meet the price of a non-Mini shop). More

It’s not just the dealership but the service is top notch. I cannot thank all the crew enough for their care and customer service! notch. I cannot thank all the crew enough for their care and customer service! More

I've been working with Mark Ravin as a trusted advisor in the Mini Service department at Herb Chambers since my first Mini in 2002. He always steers me to what works best for me. *Mark* is the reason I bough the Mini Service department at Herb Chambers since my first Mini in 2002. He always steers me to what works best for me. *Mark* is the reason I bought my second Mini from Herb Chambers, and why I continue to service my cars there, even after warranty is over. More

Mark the service technician was outstanding. Great communication, great customer service and great personality. He took the time to ensure I was taken care of Great communication, great customer service and great personality. He took the time to ensure I was taken care of More

The service department was timely and helpful in responding to my needs. I intend to use them for all service needs. responding to my needs. I intend to use them for all service needs. More

Your service techs are ALWAYS personable and friendly(! ), doing everything from - keeping me up to curve on whatever maintenance my vehicle needs now and in the future, to - the time necessary to do ), doing everything from - keeping me up to curve on whatever maintenance my vehicle needs now and in the future, to - the time necessary to do that work, to - where to find the best eats within walking distance! On my most recent visit I needed a key battery replaced. In my experience those tend to be pricey. Your tech took BOTH of my vehicles keys and replaced their batteries, free of charge. Courtesies like these build trust in your dealership and have earned my loyalty going forward. 5 stars service for certain. More