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Herb Chambers MINI of Boston - Service Center

Boston, MA

4.8
302 Reviews

302 Reviews of Herb Chambers MINI of Boston - Service Center

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September 16, 2021

Mark is a great guy and he spent time to help me out personally with my situation when he didn't have to. More

by L Wall
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Herb Chambers MINI of Boston responded

We're happy Mark helps you feel comfortable bringing your vehicle to Herb Chambers MINI of Boston! Thank you so much!

September 04, 2021

They did an excellent job servicing my mini. However, the wait was a bit longer than I expected and longer than I was quoted. I had to go ask if my car was ready and it was. I wonder how long it was sitting More

by Dana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Colon
Sep 07, 2021 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share this feedback. We apologize for the wait, as well as the lack of communication, and will be addressing these comments with our team so that we can work to do better next time. Take care and please don't hesitate to reach out if we can be of service again in the future!

September 03, 2021

Exceptional service. We bought our Mini S new from Chambers 19+ years ago and have had it serviced there ever since. We would never think of taking her anywhere else. Mark is the best!! Can always More

by Seabiscuit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Herb Chambers MINI of Boston responded

Thank you for choosing Herb Chambers MINI of Boston for the past 19+ years! Mark and our team appreciate your continued support, and hope you enjoy your new Mini S!

August 31, 2021

Great service for more than 8 years- wouldn’t go anywhere else and when my beloved MINI finally goes, I’ll return for a new one. More

by Markofworcester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers MINI of Boston responded

We appreciate you taking the time to leave us your review! The Herb Chambers MINI of Boston team will be so glad to hear they've made this a five-star experience for you! Thank you!

August 24, 2021

Top-notch customer service in both the sales and service department. Their communication and follow through are the best I’ve experienced. More

by gemma.g.iannoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Colon
Aug 24, 2021 -

Herb Chambers MINI of Boston responded

Thanks so much for the great feedback and positive rating, Gemma! The Herb Chambers MINI of Boston team appreciates having you as a customer!

August 23, 2021

Matt my Service Representative was exception, where he identified the issue and determined it had to have happened due hitting something in the road. Due to his determination I was able to put in an Insur More

by bso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

bso responded

Absolutely an exception experience, just a real class dealership, everyone is extremely professional and polite. Can't say enough good things about the overall experience working with the Herb Chambers Service Department.

Aug 24, 2021 -

Herb Chambers MINI of Boston responded

This is so great to hear! Thank you so much for taking the time to leave us your feedback and five-star review! Matt and the Herb Chambers MINI of Boston team will be thrilled to know they've done their part in ensuring you feel at home during your visits! We'll see you at your next appointment!

August 19, 2021

The Mini service guys are awesome and easy to work with. More

by jackoloughlin20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Herb Chambers MINI of Boston responded

We're so happy to hear the team made this a five-star service visit! Thanks for the great review! - Herb Chambers MINI of Boston

August 19, 2021

Great service. Mark He is truly a great guy. Great place to get the job done for mini or bmw. Great place with kid c More

by Patrick Obounou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Flanders
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Curtis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Mereno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Herb Chambers MINI of Boston responded

Thank you for the positive feedback, Patrick - we'll be sure to share it with Mark and the rest of the team here at Herb Chambers MINI of Boston!

August 17, 2021

I have been dealing with Herb Chambers Mini for about 17 years now and my experience has been great. The employees are always ready to assist you when you need help or service, they are very friendly and ki More

by Rhonda C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers MINI of Boston responded

Thank you for these kind words, Rhonda - we can't wait to share them with David, Mark and the rest of the team here at Herb Chambers MINI of Boston! We're grateful for all of your support over the past 17 years and we look forward to your next visit. Take care and thanks again!

August 16, 2021

Mark is the reason I keep getting my Mini serviced at Herb Chambers. He knows me and my car and is always available to help and answer questions. He is honest, friendly, and knowledgable. Herb Chambers i More

by Pat A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers MINI of Boston responded

Pat - thank you so much for taking the time to share this wonderful feedback! Mark is a fantastic asset to our team and we're thrilled to hear that he continues to earn your loyal business. Thanks for being a Herb Chambers MINI of Boston customer. We appreciate your support and look forward to your next visit!

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