Herb Chambers MINI of Boston - Service Center

I can't even begin to tell you all of the problems I have had at Herb Chambers Mini of Boston - just don't go there - don't buy your car there and don't have it serviced there. I have to write more so her had at Herb Chambers Mini of Boston - just don't go there - don't buy your car there and don't have it serviced there. I have to write more so here are some of my issues: 1) when I came in on a Sat for a scheduled appt, they were short handed. Instead of calling and rescheduling, they let me drive the 40 miles anyway. So I shortened the list of 7 or 8 items down to 3 because I had somewhere to be that evening and could not stay all day and wait. The idiot decided to try and fix some of the other items anyway (note that I said "try") and I missed my engagement - he basically held my car hostage when I told him "I WANT IT BACK NOW!". He also pressured me to set up a follow up appt and I said no that I needed to check my calendar. He set one up anyway and didn't tell me. I got an automated email a few days before the appt and I wasn't even in town - I was on vacation! 2) I called to make a follow up appt and had to leave a voicemail - nobody ever called me back. 3) I finally got the car an appt and went and spent all day waiting the Friday after Thanksgiving. They supposedly fixed everything. But they didn't they made it worse. 4) Back again to fix the one they made worse. Dropped it off on a Friday night and picked up a loaner since I was not going to wait all day again. Someone was supposed to call me the next day to discuss the issue. Nobody ever called. I emailed them and was told that this issue was not an issue, but just the design of the car. So there's ONE person at the dealer that knows this issue is not really an issue - I've had it in THREE TIMES and now find out - oh you have to live with water POURING into the car when you open the door or the window and it has been raining... Going to sell the d@mn car... More

I bought my car from Herb Chambers MINI 11-1/2 months ago. It was a great experience. Since picking up the car it has been in twice for service. The first time for a new fuel pump. Fully covered under wa ago. It was a great experience. Since picking up the car it has been in twice for service. The first time for a new fuel pump. Fully covered under warranty and MINI Roadside Assistance sent a tow truck the 70 mile to my place of work to pick it. Had the car back in 48 hours. Now the car has just been in for its second time for the 1 year maintenance. Again this was a wonderful experience. I only waited about 1-1/2 hours for them to do all the first year maintenance stuff. Which they estimated would take about two hours. Their waiting room is very nice and they even have an area for business people to hook up to the internet so that they can keep up with their business. Thanks to Mark Ravin the MINI Service Manger for having such knowledgeable people. I would recommend Herb Chambers MINI to anyone needing MINI, BMW or Porsche Service. They do a fantastic job keeping their customers happy. More

We brought my wife's Mini in for scheduled servicing to find out when we arrived our reservation was never was entered. They said they'd shoehorn us in but we shouldn't wait around for it, so we returned t find out when we arrived our reservation was never was entered. They said they'd shoehorn us in but we shouldn't wait around for it, so we returned that night only to find that they stored our vehicle on the roof. It was locked up with no way to get to it. It took several hours to finally get it back. The worst part is that the brakes now shrill in warm weather (50+ degrees). We've had it serviced numerous times with hope it would be fixed, which of course has never happened. Too bad too. I've read about Herb Chambers and his climb to success and up until now I thought it done honestly. He may still be a decent guy but he doesn't employ people of the same caliber as himself if that's the case. More

In January 2008, I purchased a 2007 Mini C from Kerry at Herb Chambers. When I bought the car, I decided to buy the warranty plan on the tires for 895.00. It covers any flats you experience in the first fiv Herb Chambers. When I bought the car, I decided to buy the warranty plan on the tires for 895.00. It covers any flats you experience in the first five years of ownership or 3,000 in tire repair. When I bought the car I was told that seeing that I live in Rhode Island, Chambers would pick up and deliver the vehicle for any service. The other day I had a screw puncture my front passenger tire. When I called service they told me that they never heard of picking up the car and to call mini roadside. I called roadside assistance and explained my situation . They in turn called Inskip Mini in Warwick to see if they had the tire in stock and if they could take it in that day. That dealership was more than accomodating flat bedding my car and replacing my tire within a few hours. Herb Chambers has left such a bad taste in my mouth that I would not reccommend them to any of my friends or family. More