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Herb Chambers Porsche
Natick, MA
413 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 147 service reviews
October 16, 2026
Just beware. They don't really care about you While I won't act like a child and air all my details here in a public forum, I can offer this fair warning: w They don't really care about you While I won't act like a child and air all my details here in a public forum, I can offer this fair warning: when things don't go well, beware. Nice enough people when things are all fine but should something go wrong -- damage, price changes, etc -- expect to be left out in the cold. You are no longer a useful customer. Are they the worst dealership in the world? Of course not, and everyone is allowed their own opinion. Just remember you have a lot of choices when it comes to servicing your Porsche, and choose very carefully. I hope no one ever has a bad interaction, honestly. If you do? Please don't let it be here at Herb Chambers Porsche -- you won't be happy. More
by Roger Howard
Employees Worked With
Ferdy Franco, Anthony Chirico, Jason O'Brien
January 19, 2026
Great experience and service! Had an issue pop up while parked in a parking lot 30 minutes from this dealership. I was frazzled! I called service and they sent a loaner vehicle f Had an issue pop up while parked in a parking lot 30 minutes from this dealership. I was frazzled! I called service and they sent a loaner vehicle for me and a tow truck for the car within minutes. I was on my way within an hour! I found them courteous, caring and EFFICIENT! Service follow-up was excellent and they fixed the issue to my satisfaction. Highly recommend! More
by Sarina2
Employees Worked With
Other Employees :
Someone named Jonathan?
November 19, 2025
Great experience with the Herb Chambers Porsche team. Jonathan Camacho was always very responsive and helpful. It was great working with him to fix the car problem. Very pleased with the service Jonathan Camacho was always very responsive and helpful. It was great working with him to fix the car problem. Very pleased with the service More
by B
Employees Worked With
Jonthan Camacho
October 22, 2025
Everyone at Herb Chambers Porsche performed with excellent customer service when I recently had two tires replaced, mounted and balanced. Thank you everyone. You’re the best!!! excellent customer service when I recently had two tires replaced, mounted and balanced. Thank you everyone. You’re the best!!! More
by michaeljardus
August 31, 2025
Service was great! Michael was professional and helpful. Recommend for all Porsche needs. Five stars! Michael was professional and helpful. Recommend for all Porsche needs. Five stars! More
by Frank A
Employees Worked With
August 23, 2025
Great team of very nice and helpful people. Very responsive and helpful. I strongly recommend. Very responsive and helpful. I strongly recommend. More
by 911driver
Employees Worked With
July 24, 2025
Warning: Dishonesty and Deception — Avoid this Dealer! In 2022, this dealership charged me over $230 to clean clogged sunroof drains on my Macan S after water leaked into the cabin — claiming it was “rou In 2022, this dealership charged me over $230 to clean clogged sunroof drains on my Macan S after water leaked into the cabin — claiming it was “routine maintenance,” even though the vehicle was under CPO warranty. A late 2024/2025 class action settlement has since confirmed this is a known defect, not a maintenance issue. The settlement extends warranty coverage and mandates one (1) free sunroof drain cleaning per year for ten (10) years from the date the vehicle was first placed in service — clearly acknowledging Porsche’s responsibility. When I followed up recently, Service Manager John Eric was dismissive and either unaware — or indifferent — to the court-ordered terms. Even worse, I emailed General Manager John Andrade and received no response. When you're guilty of deceiving customers, I suppose silence is easier than accountability. Owners beware: this dealership is intentionally misleading customers and charging for services Porsche has agreed must be provided for free. Know your rights. Avoid this Dealer and their sister dealership in Burlington, MA. Find a dealer you can trust! More
by MB
June 19, 2025
The dealership is first class and appreciate the service department and support during the appointment department and support during the appointment More
by gandrusin
Employees Worked With
June 12, 2025
Excellent customer service and support. Had summer tires changed from winter tires; waited for the work to be done. It was completed in about 3 hours, car washed, and I was back on the ro Had summer tires changed from winter tires; waited for the work to be done. It was completed in about 3 hours, car washed, and I was back on the road before noon. Really appreciate the great customer attention. More
by dealerrater.com
Employees Worked With
