Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Toyota of Boston - Service Center
Boston, MA
492 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
492 Reviews of Herb Chambers Toyota of Boston - Service Center
Sort by
December 11, 2020
I had a problem that needed immediate attention, and it was provided. Having brought my car in I was able to take advantage of the winter service special, and everything was completed in very good time. was provided. Having brought my car in I was able to take advantage of the winter service special, and everything was completed in very good time. More
by danswhite
November 09, 2020
I am not able to drive at this time- Teresa arraigned for Juan to pick up and return our car for service. The service department did its usual outstanding job. Thanks to the entire dealership. Juan to pick up and return our car for service. The service department did its usual outstanding job. Thanks to the entire dealership. More
by kastros
Employees Worked With
November 04, 2020
The technicians at this location neglected to put in clips on the calipers when installing the brakes/rotors of the vehicle I brought in for service. Luckily, Pep Boys was able to quickly identify this clips on the calipers when installing the brakes/rotors of the vehicle I brought in for service. Luckily, Pep Boys was able to quickly identify this problem and installed this for me. I brought the vehicle back in for service in order to verify that there were no secondary issues with brakes/rotors, since the vehicle had been driven for over 20 miles. Instead of demonstrating concern and apologizing for their negligence, I was confronted with skepticism and annoyance. The only time I received an apology was after sending a text to the service director requesting that he verify that the technician did in fact verify that there were no secondary issues with the brakes/rotors. As I explained to the director at that time, though it was concerning that this mistake was made, what was more horrific was the nonchalant attitude that individuals exhibited on this day. This was a very disappointing experience and definitely felt the need to write a review about it. More
by Disappointed Customer
Employees Worked With
October 22, 2020
Teresa is very efficient and kind. She always tries to find a good deal. The service is timely and the location is in very convenient area. find a good deal. The service is timely and the location is in very convenient area. More
by Krchin
Employees Worked With
October 19, 2020
customer service was truly exceptional! The staff are customer service was truly exceptional! The staff are polite and helpful. Wait time was reasonable and the atmosphere was welcoming Thank you for all customer service was truly exceptional! The staff are polite and helpful. Wait time was reasonable and the atmosphere was welcoming Thank you for all you do. More
by jolaosho
Employees Worked With
I don’t know her name
October 08, 2020
This dealership is very customer oriented. The front line people are very responsive and make sure the customer understands the work to be done and the cost. people are very responsive and make sure the customer understands the work to be done and the cost. More
by bronxkid37
Employees Worked With
September 21, 2020
I appreciate the consistently excellent and timely service! I like the report card format that comes with the invoice. The staff are always clear and friendly. service! I like the report card format that comes with the invoice. The staff are always clear and friendly. More
by happy2Xpriusowner
Employees Worked With
September 11, 2020
Ms. Guzman was superb. I told herMy son will be using my Ms. Guzman was superb. I told her My son will be using my car and I wanted a mother’s service!!! And she did it Ms. Guzman was superb. I told her My son will be using my car and I wanted a mother’s service!!! And she did it More
by Ngertner
Employees Worked With
September 11, 2020
Twice yearly service has kept my Prius running without any problems for ten years I would only mark down friendliness because of the person who takes payment. She is truly surly and can’t even muster a any problems for ten years I would only mark down friendliness because of the person who takes payment. She is truly surly and can’t even muster a nice “hello, thank you, and good-bye”. More
by tonipeters
Employees Worked With
September 10, 2020
Tereza Guzman always a great attitude and always going over beyond making sure l was up too date on product and lastly making sure I was ok with my Service charges this is why l keep going back for the l over beyond making sure l was up too date on product and lastly making sure I was ok with my Service charges this is why l keep going back for the last 20 something years More
by burnsvl
