Tereza Guzman
Tereza Guzman at Herb Chambers Toyota of Boston

Tereza Guzman

Service Advisor

Herb Chambers Toyota of Boston

32 Brighton Ave
Boston, MA 02134

4.4
95 Reviews
4.4

95 Reviews

Write a Review

95 Reviews of Tereza Guzman

May 11, 2024

Dealership Rating
Employee Rating

Very quick and helpful to perform scheduled factory maintenance. Car was properly inspected as well for state inspection requirements. More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 03, 2024

Dealership Rating
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Tereza, Gary and Dan always give me excellent service and take great care of my Highlander, More

by rickcohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara, Gary Francois

May 06, 2024

Herb Chambers Toyota of Boston responded

Rick, thank you for trusting the Herb Chambers Toyota of Boston team with the care of your Highlander! We're grateful for your support and look forward to your next visit!

May 03, 2024

Dealership Rating
Employee Rating

Always a quick service! No hidden costs, advisor (Tereza) explains everything so that there are no surprises! More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Herb Chambers Toyota of Boston responded

We're glad to know you had a positive experience with Tereza and our team at Herb Chambers Toyota of Boston! We strive for transparency in all we do. Thanks for the review!

April 18, 2024

Dealership Rating
Employee Rating

Herb Chambers Toyota of Boston Repair is high quality and very nice employees. Thanks to their good work, my 20 year old Toyota Sienna is going strong! Marilyn Day More

by VanCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Herb Chambers Toyota of Boston responded

VanCustomer, we're delighted to know that our team at Herb Chambers Toyota of Boston has been able to keep your Sienna running smoothly. Thanks for trusting us with your vehicle!

March 07, 2024

Dealership Rating
Employee Rating

On time, professional and friendly customer treatment. Comfortable lounge areas to wait. It’s a pleasure servicing my Toyota there. More

by iab8
Recommend Dealer
Yes
Mar 07, 2024

Herb Chambers Toyota of Boston responded

Thank you for trusting the Herb Chambers Toyota of Boston team with your vehicle's service needs! We appreciate your positive feedback and look forward to seeing you at your next visit!

March 05, 2024

Dealership Rating
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Very pleased with the excellent service I received at this dealership! Wonderful service rep and technicians. More

by clbattaglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Herb Chambers Toyota of Boston responded

Hi C L Battaglia! We're delighted to know that you had an excellent experience with our service team at Herb Chambers Toyota of Boston! Thanks for the positive feedback.

March 02, 2024

Dealership Rating
Employee Rating

AS ALWAYS IT IS A PLEASURE TO BRING THE CAR IN FOR SERVICE..................EVERYONE IS SO WELCOMING AND PLEASANT AND ONE CAN 'FEEL' THE DIFFERENCE IN THE RUNNING OF THE CAR! THANK YOU! S. HELEN M More

by HELENMIRIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Herb Chambers Toyota of Boston responded

We're so glad to know that you had a pleasant experience with our service team at Herb Chambers Toyota of Boston. It's great to see your car running smoothly after the visit! Thank you for sharing this positive feedback.

February 24, 2024

Dealership Rating
Employee Rating

Super long wait times for minimal service and they always try to upsell you and charge you more for stuff you don't need or can get cheaper eslewhere. More

by Ajv318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 26, 2024

Herb Chambers Toyota of Boston responded

I'm sorry to read about your experience with the long wait times and feeling upsold. We aim for transparency in our services, so it's concerning to see we've left a different impression. I'd appreciate an opportunity to discuss this further with you if you're willing - please reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

January 22, 2024

Dealership Rating
Employee Rating

Sean and Dean are both wonderful and efficient. Always courteous and always on the ball. They are of huge value to the establishment More

by gleesonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Howie Reske, Daniel Camara, Sean Cho , Dean Li

Jan 23, 2024

Herb Chambers Toyota of Boston responded

Gleesonr, it's great to know that Sean and Dean provided you with such efficient service at Herb Chambers Toyota of Boston. We appreciate your feedback!

January 09, 2024

Dealership Rating
Employee Rating

Always feel welcome. I commend them for their wait area on the service floor. I miss those muffins though. Another thanks to Covit. They have a wait area down on the grou More

by DaForce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2024

Herb Chambers Toyota of Boston responded

We're glad to know you've had positive experiences with us at Herb Chambers Toyota of Boston. We appreciate your patience during busy times and we always strive for improvement. Your feedback is valuable, and we look forward to assisting you in the future when it's time for a new car!

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