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Herb Chambers Toyota of Boston - Service Center
Boston, MA
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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438 Reviews of Herb Chambers Toyota of Boston - Service Center
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February 08, 2017
Wonderful Experience I went to the Herb Chambers dealership this morning to have my current vehicle serviced, and while I was there, I had the opportunity to meet John in I went to the Herb Chambers dealership this morning to have my current vehicle serviced, and while I was there, I had the opportunity to meet John in sales. We discussed some different options for me to potentially get into a newer RAV4. While it didn't work out at the moment due to our family budget (new parents!), John left me with a lot to think about. John was very kind, took the time to explain the different features on the newer models in comparison to the year I own, and was not pushy at all (something I really appreciate in a salesman). I hope that I will be able to trade in my current car for a newer one soon rather than later, and that I will be able to do that with John's help! More
by Chantal
Employees Worked With
John Royle
Helpful January 03, 2017
Very positive experience. Highly recommended. John took great care of me. He went the extra mile to help me find the perfect car-- color, features, etc. While he made me aware of all my options John took great care of me. He went the extra mile to help me find the perfect car-- color, features, etc. While he made me aware of all my options, he worked hard to help me stay within my price range. In addition, he worked diligently to get my car ready to go very promptly despite encountering a few obstacles. Overall I must say, I love my car and my car-buying experience! More
by Debbie111
August 09, 2016
Overcharging xxxxxxxx I have a 2015 Rav4 bought it back in December 2015 with 11 miles. It now has approximately 6K on it. My "check engine" light came on and before bringi I have a 2015 Rav4 bought it back in December 2015 with 11 miles. It now has approximately 6K on it. My "check engine" light came on and before bringing it here, I checked my gas cap because usually with brand new cars that is the issue. My gas cap was fine and I re-tightened it. Light was still on. I bring it in, explaining my story to them and they tell me that it was the gas cap that it was not tightened. They charged me $129.00 for just tightening my cap and resetting the sensor. She was kind enough to give me a discount but I should not have to pay for something that can be easily done. I called Ira and they told me if I brought it to them it would have been free because their was no damage to the cap and it is uncalled for to charge someone so much money for a simple thing. I will not bring my car here again. Might just charge me $500 for an oil change that is not needed. More
by Ellie617
Employees Worked With
I do not know her name
May 03, 2015
Pleasant visit to the service department We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeabl We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeable and personable about the service our beloved Camry needed for its 18 month maintenance appointment. We appreciated that he gave us paperwork about the ToyotaCare Plus Plan for after our maintenance plan runs out. He even sat in the car and showed us how to use some of the fancy features that we didn't know how to use. We also appreciated that he gave us the needed free car wash coupon after winter at the Allston Car Wash, winner of many "Best of Boston" awards. Our car felt special! :) Rich made a point of coming downstairs to get us after our service appointment was completed. It was nice to have a business cubical to wait in so that we could get some work done while our car was being serviced. It was impressive how clean and elegant the bathroom was. The toilets were shiny clean! Yes, customers notice these things! From beginning to end, our visit was pleasant and memorable in the best possible way. Rich Ellison's service was so outstanding and easy for the customer that the next time we buy a car, we will definitely buy one from this dealership. Rich deserves a raise and a trip to Hawaii. Please give him both! More
by acm
Employees Worked With
Richard Ellison
January 06, 2015
service on a sienna bought at this dealership Bought a new Toyota 2013 SiennaXLE AWD Unbeknownst to me at the time, the Sienna historically has premature tire tread wear problems. At 35k the Bought a new Toyota 2013 SiennaXLE AWD Unbeknownst to me at the time, the Sienna historically has premature tire tread wear problems. At 35k the manufaturers supplied Bridgestones Turanza EL400 tires with T rating need replacement. Bridgestone will not warranty the tire, only warranty that tire if you buy it as a replacement tire, apparently Bridgestone musty be aware of longstanding problems of premature tire wear on tires placed on sienna vans......If you buy these tires as replacements, Bridgestone warranties them to 5 years or 80k miles. Toyota will not warranty the tires....... Dealer failed to warn me that the tires that they sold me have absolutely no warranty when you buy them new from a Toyota dealer on your toyota car, no matter when they prematurely wear, at 5 or 50k miles... Dealership absolutley no help when I ask them for help with this issue. Service department deserves the reputation that the carry, Will never buy here again. Be warned..... More
by robert
Employees Worked With
Gary, service dept director
January 01, 2014
Two separate issues with Toyota Service at Herb Chambers in Boston have caused me four trips. The first trip, we had some play in the wheel when braking at highway speed, we went in and had the rotors servi in Boston have caused me four trips. The first trip, we had some play in the wheel when braking at highway speed, we went in and had the rotors serviced, but the issue continued. So we had our rotors replaced. Not a big deal, it's an expensive job so we brushed it off (no discount for our second visit). The next visit is what really bugs me, we had two lights out in our center console dash. When we could finally see the dash at night and paying $140!!! (Yes, $140 for a couple light bulbs) only one light was fixed. How many Herb Chambers employees does it take to change a light bulb? Apparently more than one. More
by monroep88
Employees Worked With
na
June 27, 2013
At first we sought for service from another dealer after hearing that they were offering the car we'd wanted, which was a Toyota Highlander 2013 in the color pearl, for a good price, but they failed to meet hearing that they were offering the car we'd wanted, which was a Toyota Highlander 2013 in the color pearl, for a good price, but they failed to meet our expectations for the service we were hoping for. Not only did they fail to stay with the price they'd arranged for the car, they'd also told us they no longer had the color we'd wanted in stock and that we would need to pay extra to deliver a model in our desired color. After a first horrible experience with that dealer we thought our next would be the same, but Giau prove that theory entirely wrong. Giau provided the best service that we've ever received from any salesperson, and although we do not plan on getting another car anytime soon, we would love for whoever is looking to buy a car to speak to Giau because he will definitely make the process easy, friendly, and quick. We believe he did his job perfectly, and couldn't be happier with our new car. More
by DungDo
Employees Worked With
Giau Luong
September 14, 2011
I came in for a part for a used toyota and I had a couple questions about the new Venza. Even though I wasn't buying a car, Steve took the time to show me around one and get me a brochure about it. I'm not l questions about the new Venza. Even though I wasn't buying a car, Steve took the time to show me around one and get me a brochure about it. I'm not looking to buy a new car right now, but when I do I will definately give Steve a call at herb chambers in Allston. More
by Jens53680
Employees Worked With
Steve sousa
February 26, 2010
Will was a great salesperson. Very kind and friendly, both my husband and I had a great experience there, everyone was very helpful. The Finance Manager Nate made us feel at peace with out decision to pu both my husband and I had a great experience there, everyone was very helpful. The Finance Manager Nate made us feel at peace with out decision to purchase a new car. Overall excellent service and I would and HAVE recommended this dealership to many people I know. Despite the recalls, we still trust in Toyota and know that we made the right choice. Thank you for the great experience. More
by vanminom
Employees Worked With
Will Ralph, Nate Piasta
February 07, 2010
Since hearing all the news about multiple Toyota recalls I was very concerned about my Camry. There was an accelerator issue that I felt was a priority and wanted to attend to it. I called the service dep I was very concerned about my Camry. There was an accelerator issue that I felt was a priority and wanted to attend to it. I called the service department at Herb Chambers Toyota and voiced my concern and anxiety regarding the media reports I was hearing. The receptionist put me through to their service manager, Jim Pope. Jim proceeded to explain the issue calmly and invited me in (no appointment necessary) to perform the recall service on the Camry accelerator pedal. Immediately I went to the dealership, met Jim Pope who turned me over to Paul Caminiti, who then took care of everything else. It went great, they performed the repair, washed my car, and got me back on the road in about 45 minutes. They were wonderful. It was a very professional atmosphere; I recommend them. More
by Rhinoland10
Employees Worked With
Jim Pope and Paul Caminiti
