
Herb Connolly Chevrolet
Framingham, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,412 reviews
Herb Connolly Chevrolet made buying a new car pleasant I'd never purchased a new car before this, and Herb Connolly and its staff made this a pleasant experience. Everyone I dealt with was knowledgeable ab I'd never purchased a new car before this, and Herb Connolly and its staff made this a pleasant experience. Everyone I dealt with was knowledgeable about the car I was interested in, its features, and the incentives available. I stopped by some other dealerships, and none understood the cars as well, none methodically demonstrated the features to me and my wife. And none of the others made me feel as comfortable. I dealt with John Gould, Paul Santoro, and Rodrigo Roa; and can highly recommend any of them. John in particular is a great resource for someone curious about a Chevy Volt and would like a thorough run-through of its unique features. When I bought the car, the staff closed all the details on financing and registration quickly and painlessly to me. Overall, I am very impressed with Herb Connolly and its staff, and impressed with my new car. -ken More
Great experience I recently purchased a new car from Herb Connolly and worked with Filipe Ribeiro. I live an hour away from Framingham, so I already knew what car I w I recently purchased a new car from Herb Connolly and worked with Filipe Ribeiro. I live an hour away from Framingham, so I already knew what car I would be looking at. Filipe was extremely helpful in demonstrating all of the features of the car. He also spent a good amount of time working up a payment structure that met my needs. I will definitely recommend Herb Connolly to family and friends. More
Service Excellence and Customer Appreciation We have been taking our cars to be serviced at Herb Connolly for several years. We started going there b/c we our service manager, who had previously We have been taking our cars to be serviced at Herb Connolly for several years. We started going there b/c we our service manager, who had previously worked at another dealer. Every time I have gone in I have been greeted warmly by the entire staff and I know that if Joe isn't available, I know I'll be taken care of with the same attention to detail he would give us. By the way though, we are huge fans of Joe Carmichael. This past weekend we were invited to attend a customer appreciation tailgate and Revolution soccer game. One comment I heard over and over from friends when we told them where we were going was that their dealer didn't do anything like that. One friend even said we must get a lot of work done, in fact we don't have anything crazy done at all -- oil changes, tune-ups, thankfully nothing huge. I highly recommend HC for service. More
Needed a good car in a hurry I had been sharing my car with my son who just moved back to town. I needed to find a reliable car in my price range and am very happy with my choice I had been sharing my car with my son who just moved back to town. I needed to find a reliable car in my price range and am very happy with my choice. It's also a certified used car so that makes me extra happy! Both John and Carter were very nice and made the whole experience a pleasure. More
Is Joe a sleazy salesman or is this Connolly's policy? Is Joseph P. Dell’Olio a sleazy salesman or is this Chevrolet Dealer Herb Connolly want their salesman to do? You decide? We saw a used car online Is Joseph P. Dell’Olio a sleazy salesman or is this Chevrolet Dealer Herb Connolly want their salesman to do? You decide? We saw a used car online that matched our searches, the price was a higher than other similar models we saw but it was nearby and we decided to go down and take a look at it at Chevrolet Dealer Herb Connolly. As soon as we pulled in Joseph saw us and came outside. We told him what car we wanted to see and he said he was even considering that car for his kid. It was time to talk numbers and after some back and forth Joseph offered the car $500 less than sticker, which wasn’t much off and still higher than what we already saw out there. We asked him for his best offer and he wouldn’t even commit to the $500 less offer. We said that was still too high compared to what we saw and thanked him for his time and took his card. We had lunch and looked at a few more cars, we still felt like this car could be a good fit at the right price, so we called him later that day over the phone to discuss the price some more. After some more offers and counters I made an offer to which he said “would you put a deposit on that right now?” Yes but we didn’t want to give him the credit card over the phone and told him we would do it in person. I was nearby so I arrived minutes later to seal the deal we had just discussed and put the deposit as agreed. When we arrived back at the dealership Joseph offered us the old price! It was as if we never had the phone conversation minutes ago including the agreed counter offer. Was this a trick so I come back into the dealership but had no intention of honoring that discussion? Joseph tried to be the “good guy” and position Anthony the higher level sales person as the “bad guy” so that Joseph could play the “I would love to sell you that car at that price but I can’t do that, it’s not up to me” game. He couldn’t even commit to his first offer and kept telling us that he’s not even sure he can get the boss to agree to that offer. So I’m thinking then why am I talking to you, bring the guy that can authorize the reduction we agreed over the phone. Joseph got up and made us sit and play the waiting game, sound familiar? Joseph even added, someone just came in to buy that car and we wouldn’t let them buy it for $900 less than sticker but he would see if we can if have it for $1100 off. If that’s true it would not make sense for them not to sell it to the other person for $900 less instead of selling it to me $1100 less, why not call that person back? Or was there no real person? Joseph tried to connect by saying the car was worth the price and was a good family car to which I responded if we can’t afford the car then it’s not a good family car and we asked if he bought a car he couldn’t afford would he be able to face his wife and kids. He indicated he didn’t have kids, wait remember my earlier comment that he said he was even considering the car we looked at for his kid? So does Joseph really have a kid or not or was this another sales tactic? You be the judge and hope you find this experience useful to you. More
I got a car I liked at a fair price I went to Herb Connolly Chevrolet to test drive a Check Malibu. I worked with John Gould. I really enjoyed working with HCC and John. Here's what I li I went to Herb Connolly Chevrolet to test drive a Check Malibu. I worked with John Gould. I really enjoyed working with HCC and John. Here's what I liked: 1. John had me test drive two cars that were similar, including an Impala. He gave me straight advice on the differences and didn't pressure me one way or another. 2. John facilitated getting the car to my mechanic to have it checked out. 3. He came and picked me up when I was ready to buy (this was important because I didn't have a car). I really like the car I got. I think it was a fair price. I liked working with John and all the guys at HCC. I would highly recommend them. More
Relaxed, friendly purchasing experience. The dealership seems to be very supportive of both its employees and customers which helps to give it a relaxed and "friendly" atmosphere. My sales p The dealership seems to be very supportive of both its employees and customers which helps to give it a relaxed and "friendly" atmosphere. My sales professional, Lou Bove, was both personable and knowledgeable, and exhibited the "family" attitude that seems to be part of the organization in the way he instructed a new employee in the sales process as we were going through it. More
Autotrader: Sell or Trade in Market Place I was in the Market to sell my car. I did my research on KBB, Cars.com, and NADA. I knew what my car was worth. I tried my hand at selling it on Craig I was in the Market to sell my car. I did my research on KBB, Cars.com, and NADA. I knew what my car was worth. I tried my hand at selling it on Craigslist. What a Hassle...... Way too many dreamers who wanted the car at a wholesale price! I decided to give Autotraders Trade-in/Sell feature a try. It took about 10 minutes to complete the questionaire and I instantly received an offer from three dealerships. I heard from Carter Hastings, Used Car Manager at Herb Connolly Chevrolet first. I was a little reluctant about the process, but I can honestly say that the experience was great.......Carter appraised the car, gave me a day to think it over, no pressure. The offer was reasonable and fair. I had a check in my hand within 30 minutes. While i was waiting, I happen to be watching a few people test ride a few cars and work with their sales staff. The salespeople seemed genuinely interested in helping each person find the right car with no pressure. They answered their questions honestly and sincerely. When I am in the market for another car, I definitely will come back to see what Herb Connolly's three dealership have on their lot. If you are considering selling your car or trading it in, I recommend that you take it to Herb Connolly and see what you can work out with Carter Hastings. It's definitely worth the trip...... More
ALWAYS WECOME JOHN GOULDS EXPERTISE ALWAYS WELCOMED JOHN GOULD"S EXPERTISE ANDHE NEVER PUSHES YOU TO MAKE A SALE!!!! MY PARENTS AND I HAVE PUCHASED OVER 5 CARS FROMN JOHN GOULD........ V ALWAYS WELCOMED JOHN GOULD"S EXPERTISE ANDHE NEVER PUSHES YOU TO MAKE A SALE!!!! MY PARENTS AND I HAVE PUCHASED OVER 5 CARS FROMN JOHN GOULD........ VERY KNOWLEDGEABLE IN THE NEW CARS AND KNOWS ABOUT THE REGISTRATION PROCESS... I WOULD BE MORE THAN HAPPY TO RECOMMEND JOHN GOULD TO ANY OR ALL OF MY FRIENDS, OR A STRANGER THAT IS LOOKING FOR A NEW OR USED CAR.... More
Great experience Very friendly and knowledgable . Excellent customer service quick sale love them here . John Gould is a great salesman highly recommend him will bu Very friendly and knowledgable . Excellent customer service quick sale love them here . John Gould is a great salesman highly recommend him will buy many more cars from them More