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Herb Connolly Chevrolet - Service Center
Framingham, MA
340 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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340 Reviews of Herb Connolly Chevrolet - Service Center
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March 23, 2023
Another excellent customer service experience! Wednesday, March15th called to schedule a lube oil and filter with Joie Mullen, our trusted service adviser and her team. Service was quickly schedu Wednesday, March15th called to schedule a lube oil and filter with Joie Mullen, our trusted service adviser and her team. Service was quickly scheduled for the next day Thursday March 16th at my convenience. Pulling in Jay Martin the Service Manager greeted me with a warm and friendly smile. Pau Santoro, our sales Consultant, greeted me bringing back our happy sales memory! Joie not only had car washed and windows cleaned but also white lubed the door hinges. Over the years when I was on the road flying out Sunday night and returning Friday night Herb Connolly Chevrolet always help my wife care for our two cars in a way that made her safe and secure. Trusted service advisors, e.g. Joie Mullen, is the major reason for our dealership selection and continued patronage. Joie is our current service contact with at this dealership and has been extremely helpful. Always feel when I leave the dealership that the service was performed correctly and Service Advisors, e.g. Joie Mullen pay personnel attention to every service detail. Joie is truly a credit to the Herb Connolly dealership. After the sale service is the key! More
by Joe Kasabula
Employees Worked With
Other Employees :
Joie Mullen, service adviser, Jay Martin, service manager
Helpful November 28, 2022
I called because my brakes went out and I almost hit a wall! I called to get someone to fix it at herb Connley chevy and they told me appointment was a month away and to bring it in. I let them know I alm wall! I called to get someone to fix it at herb Connley chevy and they told me appointment was a month away and to bring it in. I let them know I almost hit a wall and it is a Chevy recall I will not drive a vehicle that has unsafe brakes. They would not change appointment or give me a rental! for a brake issiue where I almost hit something. I asked them to put in writing and send me a statement saying that if the brakes failed and I caused bodily injury or property damage that they are responsible. They would not but expect me to drive a 64000 truck for a month without breaks at the holiday time. They told me to drive it in. I said again put in writing that it is ok that if I drive it and hit someone or drive through the showroom window, I am not responsible. they would not I told them they sent me the recall and they need to pick it up. They refused. I at this point hung up because they are clearly to stupid to understand what NO BRAKES means. Do not go to THIS DEALER THEY JUST DONT CARE about people's safety .. ZERO STARS they made me put in one star but ZERO More
by Kevin
Employees Worked With
service Dept
March 14, 2022
Don’t have vehicle repaired with them. Vehicle has been there 3 times for same repair. Each time they said it was fixed the same issue occurred within 24 hours. Vehicle has been there 3 times for same repair. Each time they said it was fixed the same issue occurred within 24 hours. More
by Nan
Employees Worked With
Service department
October 09, 2020
Sales process not the issue. Overall Customer service sub par to non existent with registration follow up and service Dept follow up. Very Painful process par to non existent with registration follow up and service Dept follow up. Very Painful process More
by JGubb
Employees Worked With
John Goslow
September 15, 2020
I am a customer at Herb Connelly Chevrolet in Framingham I am a customer at Herb Connelly Chevrolet in Framingham for many years, buying and having my cars serviced. Was always satisfied with their service. I am a customer at Herb Connelly Chevrolet in Framingham for many years, buying and having my cars serviced. Was always satisfied with their service. More
by brunokirsch1
Employees Worked With
Ed Collins
May 01, 2020
Worst service dept I have seen Gave me a $4500 quote to fix the drive shaft, told the extended warranty company there was no problem so they denied the claim, refused to take respon Gave me a $4500 quote to fix the drive shaft, told the extended warranty company there was no problem so they denied the claim, refused to take responsibility or diagnose the problem, then left the car in their parking lot with a dead battery at 9.5 volts. So not only could they not find the drive shaft bearing problem, they ignored the electrical problems. I would not wish this service department on my worst enemy. Also, staff did not wear masks or gloves nor did they have any concept of social distancing. More
by BlackVette
Employees Worked With
John Goslow
January 07, 2020
Great people to work with and finalize buying a new vehicle. Couldn’t be happier with where I chose to go for my next purchase. All very helpful especially Mr. John Gould went above and beyond everythi vehicle. Couldn’t be happier with where I chose to go for my next purchase. All very helpful especially Mr. John Gould went above and beyond everything I could as for. More
by Jahilljr53
Employees Worked With
John Gould
November 29, 2019
Excellent and prompt emergency service On very short notice Mel and team fixed everything. I was able to get rental car for the day as well. Very convenient and polite service team. On very short notice Mel and team fixed everything. I was able to get rental car for the day as well. Very convenient and polite service team. More
by Jbgcpa
Employees Worked With
Mel
November 17, 2019
I was happy with the service provided and free morning snack. The wait time was slightly high. And would have been very happy if they would have explained why the problem was caused and how it can be avoi snack. The wait time was slightly high. And would have been very happy if they would have explained why the problem was caused and how it can be avoided. More
by mihirs02
Employees Worked With
Cant remember
