
Herb Gordon Nissan
Silver Spring, MD

1,061 Reviews of Herb Gordon Nissan
Brake issue. The Service department was able to squeeze me in at the time I explained my issued. They were not sure if it was a problem with my brakes or somethin The Service department was able to squeeze me in at the time I explained my issued. They were not sure if it was a problem with my brakes or something else. I left the car and the problem was resolved the next day. Everyone was courteous and pleasant and seemed concerned about finding out what was happening with my care. I have been going to this service center for many years and have always been satisfied with customer service. More
Great Experience with Bruce Kim and Herb Gordon Knowing I wanted a Maxima, I researched for months before choosing Herb Gordon. There were about 5 or 6 other Nissan dealerships I "shopped," and a fe Knowing I wanted a Maxima, I researched for months before choosing Herb Gordon. There were about 5 or 6 other Nissan dealerships I "shopped," and a few of those are located much closer to my home -- but felt Bruce Kim at Herb Gordon was the only salesperson who was upfront and no-nonsense from the beginning. With so much information available on the internet, I felt I had already put my time in and knew what price I was comfortable paying for the vehicle. And once I was ready to purchase, I didn't have extra time to haggle and go back and forth, or to pit one dealership against another. Bruce gave me honest counsel and a fair price that didn't GO UP from what you see on the website. No "gotta come in today" phone calls, no pressure. Just timely responses to my questions and a variety of options that best fit my situation. Give Bruce and this dealership a shot! More
I Love My Nissan The Service is Top of the Line Every time I have visited the Herb Gordon Nissan, the experience has proven to me why I decided to stay with this d The Service is Top of the Line Every time I have visited the Herb Gordon Nissan, the experience has proven to me why I decided to stay with this dealership over others. They really take care of business and know what they're doing. Honest, dependable, and trustworthy are words that I most definitely use to describe my experience. During my visits to the Service Department the Service Advisor, staff, and mechanics were very helpful and friendly. I'm So glad to have chosen to stay with Herb Gordon Nissan and so appreciate all their effort and support. More
Excellent service (as usual) It doesn't matter how busy the staff is, they always are courteous and attentive to my needs. I really appreciate getting in and out of there quickly. It doesn't matter how busy the staff is, they always are courteous and attentive to my needs. I really appreciate getting in and out of there quickly. More
Exceptional Service Exceptional service is the norm from Chase, my service rep. Tiffany, at check out counter was excellent in her assist with Mile One credit process. Exceptional service is the norm from Chase, my service rep. Tiffany, at check out counter was excellent in her assist with Mile One credit process. More
quality service is always appreciated They are friendly, providing quality service , entertaining with complimentary coffee and delicious fresh made cookies and also serve with plain water They are friendly, providing quality service , entertaining with complimentary coffee and delicious fresh made cookies and also serve with plain water while you wait and all these things constitute Quality customer's service. More
My truck Vehicle in for paint. First service call was for right fender, driver door and put running board on. 2nd visit, all problems resolved. Truck is rea Vehicle in for paint. First service call was for right fender, driver door and put running board on. 2nd visit, all problems resolved. Truck is ready to go. More
Dependable team Friendly, dependable team of people! For many years, has been a very easy process of turning in a lease and getting a new one! Jim Porter is always Friendly, dependable team of people! For many years, has been a very easy process of turning in a lease and getting a new one! Jim Porter is always attentive, friendly and easy to work with! More
Professional and knowledgeable staff. My main concern was the amount of time it took for my service to be completed. The service provided was excellent. In addition, the warranty informa My main concern was the amount of time it took for my service to be completed. The service provided was excellent. In addition, the warranty information is the system was incorrect. More
Wonderful As always, Nissan provided wonderful customer service and great job on my car. Chase King is the best. Everyone I dealt with were very nice and profes As always, Nissan provided wonderful customer service and great job on my car. Chase King is the best. Everyone I dealt with were very nice and professional. More