Herb Gordon Nissan

I was very happy happy with the customer service. I thought the service representative and team was outstanding in explaining all aspects of the issues impacting my car. They answered all questions pr I thought the service representative and team was outstanding in explaining all aspects of the issues impacting my car. They answered all questions professionally and in a courteous manner. Chase King and his brother were very attentive and explained everything from start to finish. I am sorry, I cannot remember his brother's name, but he was great at recommending follow-up service/s. I thought he conveyed expertise as I posed several questions about my car needs. I will continue to bring my car back to this dealership and look forward to purchasing another car with the Nissan team at this location in Silver Spring on Automobile Drive. I will tell others also....Keep up the good work and remember you are only as good as your people! Continued Success.. Marcal Graham, Ed.D More

Herb Gordon Nissan - "Definition of Awesome Car Dealer!" If you look up listings for great car dealerships, then Herb Gordon Nissan should be at the top of the list! They were so helpful in assisting me wit If you look up listings for great car dealerships, then Herb Gordon Nissan should be at the top of the list! They were so helpful in assisting me with picking out the right vehicle/options that fit my budget and needs, and they made this entire process so simple and easy at the same time! Everyone there is so friendly and helpful, and I will be sure to send my friends and family there when they are ready to buy their next vehicle. My family and I just love our new Star Wars Rogue! Thank you so much for making this such a great buying experience! Best, LJF More

Exceeding expectations I would rent a plane and write it in the sky that Lynn's customer service status is above exceptional and below nothing!! The entire service team fro I would rent a plane and write it in the sky that Lynn's customer service status is above exceptional and below nothing!! The entire service team from greet to service to followup to getting the vehicle back was nothing but a perfect experience. I always know my car will be done up to my expectations or they will make sure I am 100% happy before I leave. Keep up the great work!!!! More

Why I recommend Herb Gordon to friends I have found that dealing with your company has always been a comfortable and rewarding experience. I use the word comfortable because I have always I have found that dealing with your company has always been a comfortable and rewarding experience. I use the word comfortable because I have always found your employees to be polite, respectful and informative; rewarding because from the time of our purchase of the car (5 years ago) from Herb Gordon we have been more than satisfied with the service. What more can one ask??? More

Commitment! Mr Ben’s persistence and drive to sell made these lease a success! Thanks ! I’m enjoying my new rogue and my family as well. Mr Ben’s persistence and drive to sell made these lease a success! Thanks ! I’m enjoying my new rogue and my family as well. More

Service was Great! I have my 2015 Nissan serviced at Herb Gordon and the team is always friendly, fair and informative. They stick to the service times scheduled and ke I have my 2015 Nissan serviced at Herb Gordon and the team is always friendly, fair and informative. They stick to the service times scheduled and keep you informed of the work progress. They have a pleasant waiting area for guests. More

Excellent Service The workers and the service goes way and beyond to accommodate you on any issue or complaint you may have while waiting to have you vehicle service. The workers and the service goes way and beyond to accommodate you on any issue or complaint you may have while waiting to have you vehicle service. I'll always recommend anyone to use Herb Gordon service department. More

OCS Malfunction The OCS was recently replaced on my 2013 Pathfinder as a result of a Nissan recall. I recently noticed that with my wife as a passenger, the light wh The OCS was recently replaced on my 2013 Pathfinder as a result of a Nissan recall. I recently noticed that with my wife as a passenger, the light which indicates that the passenger air bag would not deploy was always on. Testing revealed that a person whose weight was notably greater than my wife's 115 pounds would correctly cause the light to extinguish.. After checking several things, a "zero reset" was performed again. This action appears to have corrected the anomaly. Several dealership personnel were concerned about the problem and were involved in seeking the resolution, More

Very knowledgeable Our car buying process was easy and handled well. Bruce Kim was very professional and the knowledge he had on the Titan answered a lot for us. Our car buying process was easy and handled well. Bruce Kim was very professional and the knowledge he had on the Titan answered a lot for us. More

Tire replacement, parts repair, and superb advice I asked the dealership for routine tire replacement and to check a loose part that hangs over the right front tire. (It was hit by flying debris on t I asked the dealership for routine tire replacement and to check a loose part that hangs over the right front tire. (It was hit by flying debris on the Washington D.C. beltway.) Thanks to Jarred Brown and his superb staff, several other flaws were discovered, all of which were also the result of the flying debris. The car was kept overnight (and I was given a loaner car). When I picked up the car the next day, I was very impressed by what they had found, how most of it had been repaired, and what they said I should look out for in the coming weeks. This was a very rewarding service appointment, and I commend Jarred Brown and his staff for all their efforts. More