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Herb Gordon Nissan

Silver Spring, MD

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1,061 Reviews

3131 Automobile Blvd

Silver Spring, MD

20904

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1,061 Reviews of Herb Gordon Nissan

April 14, 2016

Service issue I worked with Lynn Fritz on a service issue concerning my Murano. Lynn was super. She resolved my problem to my complete satisfaction. She is truly More

by my4grandkids
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Fritz
Apr 18, 2016 -

Herb Gordon Nissan responded

Thank you for your heartfelt response my4grandkids. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Lynn Fritz lead you to your new vehicle, and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Herb Gordon Nissan. Thank you again and have a great day!

April 09, 2016

Great dealership. We have bought 3 cars from Herb Gordon. The customer service is exceptional. We always leave satisfied. The staff are extremely helpful each time we c More

by Michele 2016
Recommend Dealer
Yes
Employees Worked With
Brian Castellano
Apr 22, 2016 -

Herb Gordon Nissan responded

Thank you for your complimentary feedback of Herb Gordon Nissan. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

April 07, 2016

Excellent customer service My overall experience was great. The staff was very attentive, my sales person , the sales manager and even the store manager took great care of me. I More

by Gaty0234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben, Steven and Greg, Benjamin Peter
Apr 22, 2016 -

Herb Gordon Nissan responded

Thank you for taking the time to review us! Herb Gordon Nissan strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company's success. Thank you again for the wonderful feedback.

March 28, 2016

Excellent I first spoke Chantelle smith over the phone after my internet inquiry- I informed her that I have not bought a car in over 10 years - I came in to se More

by Murano74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chantelle smith
Apr 07, 2016 -

Herb Gordon Nissan responded

Thank you for your encouraging review of Herb Gordon Nissan. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much!

March 21, 2016

versa car maintenance Herb Gordon continues to be a top rate repair facility. You have the total package with people; repair a treats; repair updates and TV viewing More

by versa repair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
also had chase on a follow up vist and he was great as well, Lynn Fritz
Apr 07, 2016 -

Herb Gordon Nissan responded

Greetings! Thank you for stopping by Herb Gordon Nissan. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

March 18, 2016

BEST SERVICE EVER!!!! I think I found a new home for my car service. Best service ever! Special thanks goes out to Lynn Fritz - Go Orange Team Manager! Im telling More

by WIllAnt123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Fritz
Apr 07, 2016 -

Herb Gordon Nissan responded

Hello! We are glad to hear that you were happy with Lynn Fritz's service - that kind of feedback can go a long way. Herb Gordon Nissan appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much!

March 18, 2016

Recent Service I recently took my 2013 Altima in for a hood recall and they needed to keep the car since a cable broke. Service dept. provided me with a free 2015 A More

by BP1013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elaine Delisi
Apr 07, 2016 -

Herb Gordon Nissan responded

Good morning! Herb Gordon Nissan would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!

March 14, 2016

Simply the best service every time! The team at Herb Gordon is excellent. The service is great, everyone is friendly and they go the extra mile to make sure I'm satisfied. I'll continue More

by Nissan Man
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Hirsch, Lynn Fritz, Elaine Delisi
Apr 07, 2016 -

Herb Gordon Nissan responded

Thank you for your complimentary feedback of Herb Gordon Nissan. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

February 27, 2016

Mile One Herb Gordon Nissan Briggs Chaney is the BEST!!! I took my car in for servicing to one of the best car dealerships I have ever encountered. The employees were very professional, kind, courteous and More

by Valsphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Porter, Bre, Joe, Lynn Fritz
Apr 07, 2016 -

Herb Gordon Nissan responded

Good morning! Thank you so much for your kind comments. Herb Gordon Nissan is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.

February 27, 2016

Great Sales and Service Experience Herb Gordon Nissan is the best dealership in the DMV. Several of my family members have also bought cars (son, uncle, brother...). Jim Porter is a g More

by Valsphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Porter, Lynn Fritz
Apr 07, 2016 -

Herb Gordon Nissan responded

Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Jim Porter lead you to your new Nissan, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Herb Gordon Nissan. Thank you again and have a great day!

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