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Herb Gordon Subaru

Silver Spring, MD

4.9
1,690 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,690 reviews

August 13, 2019

Exceptionally reliable service It's easy to schedule service and their personnel are professional, competent and efficient. Michael helped me today and he delivered the excellent a More

by Healthgeek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Goodman, Bob Thompson
Aug 14, 2019 -

Herb Gordon Subaru responded

Hello, thank you for your support! We're happy we could help. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

August 07, 2019

Once again a wonderful experience Micheal Goodman has been my advisor for years. I know my car is in good hands every time I visit Herb Gordon Subaru. Mr. Goodman always explains the s More

by pkaur12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
Aug 08, 2019 -

Herb Gordon Subaru responded

Hi, thank you for your kind words and this wonderful review. We sincerely value your business and we look forward to your next visit!

August 07, 2019

Excellent service! My experience at the Herb-Gordan Subaru was truly excellent! They completed the repairs on my car in a speedy manor, and did a terrific job of communi More

by Heidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Herb Gordon Subaru responded

Heidi, your satisfaction is our top priority. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

August 07, 2019

A Pleasant Trip to Service My Death Machine Free coffee, a foot massage, and a comfy chair to do some knitting made for a very pleasant waiting experience today while my Subaru was being service More

by Nope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie, Michael Goodman
Aug 08, 2019 -

Herb Gordon Subaru responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

August 06, 2019

Service I came in for my A/C it was blowing hot air, as soon as I arrive lovely people came to greet me with a big smile! Best service i’ve Had in a very long More

by Celina12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Aug 08, 2019 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

August 06, 2019

Diff replacement. Great reception, diagnosis and superb time taken.Complimentary loaner overnight. All work covered by warranty. It does not get better than this. One More

by joek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Thompson
Aug 08, 2019 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience. Thank you and we hope to be of service to you again!

August 06, 2019

Airbag sensor repair Despite being out of warranty, Herb Gordon Subaru repaired my broken SRS air bag sensor for free. They even gave me a free loaner car for the day. Tha More

by Ktown9000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
Aug 07, 2019 -

Herb Gordon Subaru responded

We are so happy to read such a great review about Herb Gordon Subaru! If you have any further questions, please don't hesitate to reach out!

August 05, 2019

Very friendly, Helpful, with top notch work They're always very friendly and helpful. They do top notch work and I've never had had to return over and over again for the same issue. Everything's More

by jdouty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
Aug 07, 2019 -

Herb Gordon Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

August 05, 2019

Great Service! Wanted to give a huge shout out to the team at Subaru! I came in to get my rear tire looked at since it was making some noise, and they were able to d More

by Bnava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Aug 07, 2019 -

Herb Gordon Subaru responded

Bnava, thank you for your positive review. We're glad to hear that you found our team here at Herb Gordon Subaru so helpful. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

Aug 07, 2019 -

Herb Gordon Subaru responded

Bnava, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2019

Really pleased! I was very happy with getting my car serviced at Herb Gordon Subaru! Claudia was super friendly and made sure everything was taken care of with my Fo More

by Divbslp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kidwell, Claudia Herrera
Aug 05, 2019 -

Herb Gordon Subaru responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

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