"Amazing Service "
Every single time i go into Subaru in Silver Spring i am impressed with the service. Rodney has been my service advisor for quite some time and he goes above and beyond every single time. He keeps me updated with the status of my car and tries to get me out as soon as possible. He is extremely professional. Not to mention the donuts the have in the waiting area. Really recommend this dealership!
"Great every time!"
Service providers are always friendly and go the extra mile to make you feel great about the service you are getting. They are quick, respectful, and look out for your wallet when they can! Always have a great experience when I come here.
quick turnaround on the service.initial thought was i was going to be there for about an hr but they finished oil change,tire rotation,wash and inspection in less in 45min.cool customer service btw.great job guys👍🏾
"Quick and painless"
I had a routine oil change, tire rotation, multi point inspection and was in and out in 45 minutes. No upsells or any other nonsense. I always try to work with Rodney, and he’s great. The dealership is also very good for getting some work done. Free WiFi, donuts, coffee, and a quiet upstairs room with desks. I never used to get service done at dealers but Herb Gordon Subaru is worth it.
"Excellent customer service"
The service dept is excellent! You can set up your appointment online and they send a timely reminder. When you arrive they greet you right away and are very efficient smd thorough at checking out your car. You can also text your service rep any time and they will help you navigate what you might need.
"Windshield replacement and routine service"
Rodney is great! He made the process of going through a cracked windshield replacement much easier than I expected and also made time for my routine service and a fix to my Bluetooth system while I was there.
"Excellent Service w/Professional Staff"
No matter how many times I come here- usually for routine maintenance, I always leaves impressed by the quality of service and friendly, yet professional service I always receive. The customer service reps, especially Vitaley, are candid, honest and make getting your vehicle serviced as painless as possible.
"Friendly and good service."
This is my to-go Subaru service for the past few years, mostly for car maintenance and sometimes repair. Overall, they have a good service and very helpful staff.
"Great customer service"
I'm very happy with the service I received at Herb Gordon Subaru. Easy to setup service maintenance and staffs are very friendly and helpful. Feeling that they do care about their customers.
"Out of town urgent care"
Many thanks to Mike Goodman, Rodney,and crew who worked us in today after our car developed problems while on a long distance trip. Fixed ththe minor issue quickly at a reasonable price and got us back on the road. Highly recommended!