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Herb Gordon Subaru
Silver Spring, MD
1,680 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,680 reviews
October 12, 2017
Great Reliable, friendly service! I have been going to Herb Gordon Suburu since 2006 when I bought my first Suburu Forrester. The Service personnel are always very friendly! A plus. I have been going to Herb Gordon Suburu since 2006 when I bought my first Suburu Forrester. The Service personnel are always very friendly! A plus. Lately, I have been dealing with Michael Goodman who is also very helpful in explaining what needs to be done to keep my car in good shape. I would recommend him to others! More
by Maureen
Employees Worked With
Michael Goodman
October 11, 2017
Terrible service that is overpriced & takes advance of femal I went to Herb Gordon for service and it was a nightmare!!! I was told I needed $2500 in repairs to pass the MD safety inspection yet my car was servi I went to Herb Gordon for service and it was a nightmare!!! I was told I needed $2500 in repairs to pass the MD safety inspection yet my car was serviced at another Subaru dealership just before moving and I was told I my car was in great shape and no safety or other concerns. Local shops quoted me $1000-1400 to do the same repairs. The service rep also told me my car may have been in a flood yet I know where my car has been every day I have had it and it has not. I purchased my car from a Subaru dealership and he tried to convenience me they sold me a flooded car. More offensive was when the service rep told me to have my husband call him and he will explain the repairs. I have a pretty solid understanding of my car and the rep should have been easily able to explain stuff to me but he didn't want to. I also know my car better than my husband (and I actually know my husband's car better than he does). Stop demoralizing women!!! Also, they charge $140+ for an MD inspection and other local shops charge $60!!! Moral of the story: learn from my mistake and take your car elsewhere!!!!! I was wondering why there was no line and they could start on my car right away with no apt -- and I discovered why- nobody wants to go to this service center! More
by JH
Employees Worked With
Greg
October 02, 2017
Excellent Service I've given this dealership 5 stars because of the service I received. I called in the morning to say my check engine light had was on, and I asked if I've given this dealership 5 stars because of the service I received. I called in the morning to say my check engine light had was on, and I asked if I needed an appointment. Mike Goodman told me to bring my car in, and he would take care of me. I arrived to find a clean, professional service area. Mike was professional and pleasant. He listened to everything I told him. He asked questions for clarification, and explained each step of the process. I was impressed, again, when Mike came to me after a little while to let me know where I was in the process. After everything had been completed, Mike provided me with specific information about my car. I was at the dealership less for just under 90 minutes, and my car works perfectly. This is the first time I brought my car in to Herb Gordon Subaru, but it will not be the last. Joyce C. More
by Joyce
Employees Worked With
Mike Goodman
October 02, 2017
Excelent customer service Diego Munizaga is a great Subaru Consultant, he help me with the purchase of my Subaru Crosstrek and know he assist to my wife with the lease of her n Diego Munizaga is a great Subaru Consultant, he help me with the purchase of my Subaru Crosstrek and know he assist to my wife with the lease of her new Subaru Forester. More
by RosaSu
Employees Worked With
Diego Munizaga
October 01, 2017
Best Dealer Experience. I'm so glad I came here for the purchase of my first Subaru. The Staff was very profesional. Diego who was the seller made the deal do easy for me and I'm so glad I came here for the purchase of my first Subaru. The Staff was very profesional. Diego who was the seller made the deal do easy for me and He Also was very patient. More
by Alex123
Employees Worked With
Marc Dorfman, Paolo Perez-Howard, Diego Munizaga
September 30, 2017
Diego is awesome! Diego is extremely helpful, genuine and kind. He helped answer any and all questions I had about all vehicles. I am extremely satisfied with my experi Diego is extremely helpful, genuine and kind. He helped answer any and all questions I had about all vehicles. I am extremely satisfied with my experience and would recommend him to any of my family/friends who are looking to purchase a car. He was great! More
by Andie Lazo
Employees Worked With
Diego Munizaga
September 30, 2017
One of the best dealership experiences Everyone I dealt with in the dealership was awesome, they made my car purchasing process quick, smooth and easy. Highly recommended! One of the best d Everyone I dealt with in the dealership was awesome, they made my car purchasing process quick, smooth and easy. Highly recommended! One of the best dealership experiences I've ever had. More
by VMSHI3R
September 30, 2017
Herb Gordon is the best!!! I got my first Subaru from Diego and now my sister got her knew Crosstrek. He is really professional and knows he's product. i recommend him!!!! I got my first Subaru from Diego and now my sister got her knew Crosstrek. He is really professional and knows he's product. i recommend him!!!! More
by Omar
Employees Worked With
Bryan Liddiard, Diego Munizaga
September 30, 2017
My first new Car I just got my first new car, my brother got he’s first Crosstrek and now I got mine, great service and no pressure!!! Diego you Rock I just got my first new car, my brother got he’s first Crosstrek and now I got mine, great service and no pressure!!! Diego you Rock More
by MySubaru 2018
Employees Worked With
Marc Dorfman, Paolo Perez-Howard, Diego Munizaga
September 30, 2017
Great experience!!! I have been waiting for a while to find the right car for me and my family, Diego walked me through all my options, after many days of research I deci I have been waiting for a while to find the right car for me and my family, Diego walked me through all my options, after many days of research I decided to purchase my Subaru. I do not buy cars very often, however if my previous experience was like this one I would not hesitated to shop for a car sooner. Gracias Diego you are an gentleman More
by Lolito64
Employees Worked With
Bryan Liddiard, Marc Dorfman, Paolo Perez-Howard, Diego Munizaga
