"I bought my used Subaru here! And now my new one too!!!"
- Leo R.
After my first experience here at Herb Gordon and dealing with Rodrigo Andrade, I knew the right person to call when I made the decision to buy my first new car. Mr. Andrade went out of his way to once again work within my requirements, which are generally more stringent than normal buyers but like always, he always gives me what I need in terms of what I’m looking for. This time I came in determined on the exact car I wanted with the features I did or I didn’t want. My 2019 Subaru Impreza Hatchback. He looked at me and said, here’s a coffee, sit back and relax and enjoy the experience of buying a new car. He pulled out the ones that I was interested in, hooked me up with Jim Boratenski to set everything up and boom I was out the door enjoying my new ride. This is the second Subaru for the family from Herb Gordon, and Mr. Andrade is why we will not stop coming here. Finding delightful people who really look after you as if their family is what I needed in my buying experience. Thank you Rodrigo! And before I forget! Once again, Marc gave me the right financing with the guidelines that I was looking for. Thank you all!
"BEST CUSTOMER SERVICE EVER"
I came in looking for a new and safe SUV after having had my previous vehicle totaled in an accident. The team at herb Gordon was patient and welcoming me as they guided in helping me find a new car. Rodrigo introduced me to the new forester sport model in his showroom which included extra safety features which he knew I was looking for. Every thing from the moment I test drove my car to the day I finished signing the papers was a smooth and stress free process. Rodrigo made sure that his team was on the same page, understood my needs and helped guide me through the process. A special thank you to Rodrigo and his team as well as Mike and Bryan for making me a happy and loyal customer!
We came in the other day looking to purchase a simple daily driver for using to commute to and from work and we were assisted by Michael who helped us through the entire process which was very quick and simplified as much as possible. I am very pleased with this dealership and their staff because they treat their guests and customers like royalty. Michael, Rod and Bryan made sure that all of our questions were answered and that we were content with the price and what we were buying.
"Amazing Service "
Every single time i go into Subaru in Silver Spring i am impressed with the service. Rodney has been my service advisor for quite some time and he goes above and beyond every single time. He keeps me updated with the status of my car and tries to get me out as soon as possible. He is extremely professional. Not to mention the donuts the have in the waiting area. Really recommend this dealership!
Rod and Marcelino were patience and went with or pace in this exciting process. It's hard to find good customer service in the car buying process. I would recommend Herb Gordon Subaru to my family and friends.
"Rodrigo has always helped me with any questions I have had! "
Ever since I purchased my car with the help of Rodrigo I've always gone back to herb Subaru. Rodrigo and the herb Subaru team has always been very helpful!
"Amazing Customer Service "
We had such a wonderful experiencing visiting the Subaru dealer and buying our car. Everyone was extremely professional, kind and easy to work with. The responsiveness and attentiveness of the people we met was especially impressive. We look forward to coming back in the future and referring our friends.
"Bait and abandon"
If you plan on asking basic questions about a vehicle on their lot, you will be shunned and made aware that you are not worth their time. You've been warned, save your time and energy and go elsewhere. This retailer's customer service is not a good reflection of the Subaru love ethos. We moved on and bought a similar vehicle from a different retailer because that retailer was willing to work for the sale by simply being attentive and willing to answer our questions.
"He’s got me moving in success "
Very helpful person that made the process simple and easy to talk too. Answered all the questions I had since it was my first buy. Made me feel confident in the process and overall experience was better than I could have expected.
"Amazing, quick and painless!"
Absolutely the best experience I’ve ever had buying a car. Rodrigo was knowledgeable and very attentive. He took the time to listen to our need and finding the perfect car for me. I couldn’t be happier! From walking in and being greeted by the friendliest receptionist to taking delivery of the car. I would give 6 stars if I could. Definitely coming back and recommending to friends and family. Thanks again Rodrigo!!!