"The Staff Here are great. Always professional,..."
The Staff Here are great. Always professional, knowledgeable, and friendly. Always helpful, too, whether I am buying a car or asking questions about repairs or service. Would highly recommend them!
"Thorough and fast service. Complete front and rear brake..."
- Kenneth Johnson
Thorough and fast service. Complete front and rear brake service done quickly and at a competitive price. Waiting facility comfortable with work space and wifi to make the most of wait time. Service rep was personable and did not try to up sell any services.
"It is always a pleasure taking my vehicle for an routine..."
It is always a pleasure taking my vehicle for an routine oil change. I get the best service and get to see friendly faces. Best!
"Funny and No BS dealer"
- Tim Y
Gary was a great sales person. I requested certain information via internet. He gave me what I needed. He did not bother me everyday asking me to earn my business. When I was ready to buy he had everything ready. Very funny, friendly and personable person. I would buy my car from him again if the deal is right.
"I’m Charlotte, NC and visiting family in Maryland...."
- Kevin Beltran
I’m Charlotte, NC and visiting family in Maryland. Decided to get my car serviced while here and Rodney took great care of me. Asked me what I was looking for, was very attentive, and even gave his recommendations to keep my car well maintained. Great service!
"Went in for servicing my wrx"
I went in to do my usual maintenance to my car and Claudia was very helpful. She came up to me and started to help me right away. She informed me of what work my car needs and I will definitely be going back to her so that the work can be done. While I was waiting I was also chatting with Rod who was the one who sold me my WRX a couple years ago. Very professional salesman and great service. Customer service is very important to me but also when employees are able to connect with their customers. Rod is able to do both which I appreciate very much.
"Everyone here was great at helping and insuring I left..."
Everyone here was great at helping and insuring I left with the best deal. Eric, Rod and Jim delivered perfect customer service and worked with me to find something that worked for me.
"Rodney gave me Excellent service."
I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly.
"I bought my used Subaru here! And now my new one too!!!"
- Leo R.
After my first experience here at Herb Gordon and dealing with Rodrigo Andrade, I knew the right person to call when I made the decision to buy my first new car. Mr. Andrade went out of his way to once again work within my requirements, which are generally more stringent than normal buyers but like always, he always gives me what I need in terms of what I’m looking for. This time I came in determined on the exact car I wanted with the features I did or I didn’t want. My 2019 Subaru Impreza Hatchback. He looked at me and said, here’s a coffee, sit back and relax and enjoy the experience of buying a new car. He pulled out the ones that I was interested in, hooked me up with Jim Boratenski to set everything up and boom I was out the door enjoying my new ride. This is the second Subaru for the family from Herb Gordon, and Mr. Andrade is why we will not stop coming here. Finding delightful people who really look after you as if their family is what I needed in my buying experience. Thank you Rodrigo! And before I forget! Once again, Marc gave me the right financing with the guidelines that I was looking for. Thank you all!
"BEST CUSTOMER SERVICE EVER"
I came in looking for a new and safe SUV after having had my previous vehicle totaled in an accident. The team at herb Gordon was patient and welcoming me as they guided in helping me find a new car. Rodrigo introduced me to the new forester sport model in his showroom which included extra safety features which he knew I was looking for. Every thing from the moment I test drove my car to the day I finished signing the papers was a smooth and stress free process. Rodrigo made sure that his team was on the same page, understood my needs and helped guide me through the process. A special thank you to Rodrigo and his team as well as Mike and Bryan for making me a happy and loyal customer!
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