Heritage Cadillac

I was a Patrick Cadillac customer, since my first car lease in 1985 until last week. My salesman left last year and I was assigned a new salesman by form email. Really? No call? I did visit the dealersh lease in 1985 until last week. My salesman left last year and I was assigned a new salesman by form email. Really? No call? I did visit the dealership last week, but didn't buy a car. I stopped at Heritage Cadillac after work the next day and met Ray. He was just like my old salesman, someone who really knows what a customer wants by talking to them. Less than one hour after I walked in I had purchased a car. If you are a long time customer anywhere, it isn't just about the price, but about the relationship you have with them. Ray and the staff I met at Heritage understand that and other dealerships should get that. More

Heritage has provided us with excellent service and Ghali has helped us for the past 15 years. He is even good when one of our cars in in for maintenance with good conversation or a loaner if need be. has helped us for the past 15 years. He is even good when one of our cars in in for maintenance with good conversation or a loaner if need be. We have never had a repair that needed to be redone. Work is always on time as quoted. they have been flexible to meet our need every time. More

recieved excellent customer service from charles hughes made buying a new car a very pleasant experience would recommend heritage cadillac to friends and family charles gave us all the information we neede made buying a new car a very pleasant experience would recommend heritage cadillac to friends and family charles gave us all the information we needed about our new srx and got in the car with us to show us how to use the car More

I have been a customer at Heritage Cadillac since 1999. I have leased 3 cars and purchased 1 in that time. I have brought friends to Heritage to purchase /lease cars. It is easy to say Heritage Cadillac I have leased 3 cars and purchased 1 in that time. I have brought friends to Heritage to purchase /lease cars. It is easy to say Heritage Cadillac and I are not strangers. We all agree on one thing.....If you want the most positive experience possible when you purchase/lease your next car please visit Heritage Cadillac in Lombard, Illinois. Bob Willems and Tim LeMire are two of the best professionals in the business. They make sure that you are happy with the car you have chosen. They make sure you feel relaxed and comfortable with your decision and the atmosphere at the dealership makes you feel as though you are dealing with professionals that will remember your name six months after you walk out the door. Mike Anton, who handles the Financial part of your deal is a pleasant young man who fits the mold of a professional from Heritage. Friendly, warm and courteous, not to mention knowing his business inside and out. The Service Department at Heritage is the best I have ever had the pleasure of dealing with. It's a one time stop at the Service Area. I have never gone back twice to get a problem fixed. As a matter of fact, in all this time, I have only been back twice to get a repair done. Goes to show what type of Cadillac you get at Heritage. If you want to have a happy experience with your next purchase/lease of a Cadillac go see Bob, Tim and Mike at Heritage Cadillac in Lombard, Illinois. You won't be sorry. More

THIS WAS THE SECOND CADY WE PURCHASED FROM FRAN. WE HAVE BOUGHT OTHER CADILLACS FROM OTHER DEALERS, BUT FELT WE HAD A BETTER EXPERIENCE WITH HERITAGE. FROM FRAN IN SALES TO THE GREAT SERVICE DEPARTMENT AND BOUGHT OTHER CADILLACS FROM OTHER DEALERS, BUT FELT WE HAD A BETTER EXPERIENCE WITH HERITAGE. FROM FRAN IN SALES TO THE GREAT SERVICE DEPARTMENT AND EVERYTHING IN BETWEEN WE REALLY ENJOY THE WAY HERITAGE DOES BUSINESS. More

New car so no evaluation on Customer Service and Quality of Work yet. Salesman was exceptionally polite. No high pressure sales tactics. Clear explanation on lease costs, etc. I believe I got as good of Work yet. Salesman was exceptionally polite. No high pressure sales tactics. Clear explanation on lease costs, etc. I believe I got as good a price as can be expected. Overall, I'd give a 5 of 5 rating. Salesman gave a lot of info prior to visit which I needed since I had had surgery five days prior. More

Total experience was great. Everyone was helpful and very professional. John Stout is excellent in service. I would reccomend Joe Ott as a sales person to friends and family for a good experience at a very professional. John Stout is excellent in service. I would reccomend Joe Ott as a sales person to friends and family for a good experience at a dealership in the future. Dave Phillips also a great service person to deal with.. More

Ray was an excellent salesman. He was very friendly, courteous and helpful. I believe I got a great deal and would not hesitate to buy again at Heritage Cadillac. Michael Anton was also very profession courteous and helpful. I believe I got a great deal and would not hesitate to buy again at Heritage Cadillac. Michael Anton was also very professional, friendly and courteous. Cudos to the team at Heritage Cadillac. More

Ray was very thorough, explaining everything from A-Z. No fooling around with pricing, gave us his best the first time. Got exactly the car we wanted. The General Manager, Bob, came out and congratulated us fooling around with pricing, gave us his best the first time. Got exactly the car we wanted. The General Manager, Bob, came out and congratulated us and shook hands. Would definitely buy from them again. More

When we are in the market for a cadillac our first choice is Heritage. The location is great and we love the attention we receive when we walk in. We have dealt with Fran S. in a few transactions and were is Heritage. The location is great and we love the attention we receive when we walk in. We have dealt with Fran S. in a few transactions and were satisfied every time. My son also purchased a vehicle from Fran as well. We would definitely recommend this dealer as well as Fran S. to our friends. Whenever we go to Heritage, we always ask for Fran S. Keep up the good work Fran S. and Heritage Cadillac. More