Heritage Cadillac

I highly recommend Heritage Cadillac in Lombard, IL It is a pleasure to tell you about my experience buying my new 2019 XT5 Midsize SUV from Sales Mgr. Keith Herrera and Sales Consultant Joe Ignoffo, at It is a pleasure to tell you about my experience buying my new 2019 XT5 Midsize SUV from Sales Mgr. Keith Herrera and Sales Consultant Joe Ignoffo, at Heritage Cadillac in Lombard, IL. I knew I wanted another Cadillac, because my previous Cadillacs had performed so well. I also knew exactly what model and options I wanted. Unfortunately, because I had purposely waited for the year-end rebates to increase, the leftover selection was limited. To make it even harder, I required a vehicle with as close to zero odometer miles as possible. Keith and Joe located the vehicle I wanted and it had less than 30 miles on the odometer, but it was at a dealership about 100 miles away and it did not have the optional wheels I specified. To provide the vehicle exactly as I specified, Keith said Heritage would pay for trucking the vehicle to its dealership, at no cost to me, and he would exchange the wheels from another new vehicle in his inventory to provide the optional wheels I wanted. In addition, before I committed to giving Keith the go-ahead, we sat down together and went over the entire invoice item-by-item, including rebates, incentives, trade-in allowance for my old vehicle, taxes, fees, etc. I took delivery of the vehicle a week later and the out-the-door price Keith had shown me a week earlier had not changed one cent! And by the way, the trade-in allowance Heritage gave me for my old vehicle was a few hundred dollars higher than the Kelly Blue Book value for a vehicle, just like mine, in outstanding condition. I highly recommend Keith Herrera and Joe Ignoffo, at Heritage Cadillac in Lombard, IL, to anyone shopping for a new Cadillac. More

Wonderful experience We had a great experience with Fran. She was friendly, knowledgeable and helpful. I would recommend Heritage Cadillac and especially Fran. The wait We had a great experience with Fran. She was friendly, knowledgeable and helpful. I would recommend Heritage Cadillac and especially Fran. The wait for paperwork took too long, but it was month end More

Excellent Service Engine maintenance light was constantly lit on the dashboard. When the car was brought in, the problem was diagnosed quickly, an estimate was given r Engine maintenance light was constantly lit on the dashboard. When the car was brought in, the problem was diagnosed quickly, an estimate was given regarding the time and the cost for repair. Everything was handled very professionally and in an excellent customer-service manner. More

Outstanding Experience, As Usual. Had no problems with every aspect of the service. Appointment when I needed it, problems and pricing carefully explained, loaner was new, clean and qu Had no problems with every aspect of the service. Appointment when I needed it, problems and pricing carefully explained, loaner was new, clean and quick out-the-door. Returned to find my car washed and ready to go. More

Positive experience. For years I dealt with Phil Culinovic. This is the first car I have purchased since his retirement and I dealt with Fran Scepanovich who he recommende For years I dealt with Phil Culinovic. This is the first car I have purchased since his retirement and I dealt with Fran Scepanovich who he recommended. He couldn’t have made a better suggestion. I felt just as welcome and comfortable with Fran as I did with Phil. As a Senior citizen and a woman this is very important to me. Thank you Fran for making this a positive experience for me. More

First Car from a Dealer Fantastic crew, and fantastic rates. I highly recommend their certified pre-owned selection. The Zurich warranty is a must have for a pre-owned vehic Fantastic crew, and fantastic rates. I highly recommend their certified pre-owned selection. The Zurich warranty is a must have for a pre-owned vehicle. More

Vehicle Service I came in for an Oil Change Only...…...in and out. Quick Service! Friendly Service Advisor! Called my salesman Tommy Capps to schedule it. Tommy is th I came in for an Oil Change Only...…...in and out. Quick Service! Friendly Service Advisor! Called my salesman Tommy Capps to schedule it. Tommy is the best! More

Great Salesperson Fran Scepanovich - thank you for your help and your service. and your commitment to assist me. Thank you for not being pushy and for being accommodat Fran Scepanovich - thank you for your help and your service. and your commitment to assist me. Thank you for not being pushy and for being accommodating. More

Used Car Purchase and trade in Excellent experience. Mike was great to work with. Great trade in value and price. Would highly recommend Heritage to any of my friends and acquaintan Excellent experience. Mike was great to work with. Great trade in value and price. Would highly recommend Heritage to any of my friends and acquaintances. More

Tom Capps keep me coming back I am a long time customer for one reason only, Tom Capps knows how to treat a customer. There are plenty of places between downtown Chicago and Herita I am a long time customer for one reason only, Tom Capps knows how to treat a customer. There are plenty of places between downtown Chicago and Heritage that I can buy a car from but it's the customer service that Tom gives me that keeps me coming back. More