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Heritage Cadillac
Lombard, IL
1,119 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,119 reviews
June 27, 2018
Always Good Heritage Cadillac always makes me feel valued. The tend to my car's needs accurately and in a timely manner. Facilities and amenities are top notch. Heritage Cadillac always makes me feel valued. The tend to my car's needs accurately and in a timely manner. Facilities and amenities are top notch. More
by rwjordan
Employees Worked With
Mark Brennen
June 27, 2018
Cost for repairs. Needed oil change and was given estimate for brake repair, the cost was more than I expected it would be but wasn't pressured to have the work done Needed oil change and was given estimate for brake repair, the cost was more than I expected it would be but wasn't pressured to have the work done at this time and was also told about some coupon offers. More
by customer/2011
Employees Worked With
Mark and Henry in the service department
June 27, 2018
Wonderful Experience I visited Heritage Cadillac met Ms.Scepanovich. She was very professional, informative and very pleasant to talk to. She made my buying a used car exp I visited Heritage Cadillac met Ms.Scepanovich. She was very professional, informative and very pleasant to talk to. She made my buying a used car experience very easy. Kept in touch with me every step of the way. More
by TBGARZA57
Employees Worked With
Fran Scepanovich
June 26, 2018
Great Service Purchased four cars from Joe Ignoffo. Always great service, very helpful and very accommodating. Would recommend dealership to anyone for both sales a Purchased four cars from Joe Ignoffo. Always great service, very helpful and very accommodating. Would recommend dealership to anyone for both sales and service. Enjoyable experience More
by Jeff K
Employees Worked With
June 24, 2018
upgraded my Lease Tom Capps is certainly an asset to Heritage Cadillac. After a quick call to Tom in response to an email I received--he checked on Inventory & texted m Tom Capps is certainly an asset to Heritage Cadillac. After a quick call to Tom in response to an email I received--he checked on Inventory & texted me back to advise me. We made an appointment for me to see the vehicle plus test drive a XT5. Within less than 36 hours, I had upgraded to a new a 2018 XT5. Tom knew all the upgraded features from SRX to the XT5-- his detailed hands on explanation of all the features in my new 2018--easy & simple to understand & use. Frank was also very though with his explanations, also. All personnel I have encountered at Heritage Cadillac are friendly, helpful & knowledgeable. More
by happy
Employees Worked With
Tom Capps
June 24, 2018
service on 2016 CTS had my car's oil changed and had software for various device updated car was returned clean and ready to go all scheduled maintenance performed. very had my car's oil changed and had software for various device updated car was returned clean and ready to go all scheduled maintenance performed. very professional. More
by Sparky
Employees Worked With
Mark Brennan, Tom Capps
June 22, 2018
Lightning stuck for the third time. I purchased my third car for Fran Scepanovich .After the close of the sale she explained and help me personalize all my features. I also have my cars I purchased my third car for Fran Scepanovich .After the close of the sale she explained and help me personalize all my features. I also have my cars serviced there and found the service staff to be first class everytime. It;s great to be treated nice after the sale. More
by SteelBill
Employees Worked With
Frank Casa ,Burrell Henry ,and 3 other young men over a 5 yr period for service to my 2011 Srx$, Fran Scepanovich
June 21, 2018
always high quality went in for oil change after inspection I was told I needed tires and wheel rim Chris then continued with oiil change as I said I had to think about t went in for oil change after inspection I was told I needed tires and wheel rim Chris then continued with oiil change as I said I had to think about this expense.About 2hours later I called Chris back and said I was going to bring car back for the other repairs Chris got me into loaner car quickly and took care of all the other repairs. More
by Caddilac for life
Employees Worked With
Cris Hanley
June 18, 2018
Very Satisfied The people we worked with at Heritage could not have been more friendly and helpful from the moment we walked in the door. They took the time to real The people we worked with at Heritage could not have been more friendly and helpful from the moment we walked in the door. They took the time to really showcase the vehicle we were considering (and eventually purchased) and go over buying options in detail. When it came to picking up our new car, our salesman took the time to go over all the workings of the car both inside and out as well as giving us a tour of the service department so we'd be familiar with that if we ever needed it. Never did we feel like we were being rushed and we left feeling very satisfied and confident with our new car purchase. More
by Larisa305
Employees Worked With
Keith Herrera, Frank Wadda
June 18, 2018
Repeat customer I just leased my 2nd vehicle at Heritage Cadillac and this experience was just as good as the first. For both leases my salesman was Joe Ignoffo. Joe I just leased my 2nd vehicle at Heritage Cadillac and this experience was just as good as the first. For both leases my salesman was Joe Ignoffo. Joe is great to work with; for the 2nd time he found the exact vehicle I was looking for. I never felt any high pressure sales tactics and feel I got a very fair deal. When this lease is up I will return to Heritage and see Joe again. With my prior vehicle I returned to Heritage for all scheduled maintenance and will continue to do so. I never had a scheduling issue and on the occasions I waited for the maintenance the waiting area was always clean and even has desks so I was able to do my job while waiting. More
by JuliaAM73
Employees Worked With
