Heritage Cadillac - Service Center

MY SALES PERSON WAS FABULOUS! HE GAVE ME A REALISTIC TIME FR It was a little puzzling to me that the service tech said i needed immediate attention to new wipers, when i just had them put on by Heritage on March It was a little puzzling to me that the service tech said i needed immediate attention to new wipers, when i just had them put on by Heritage on March 1, 2018. Did Heritage sell me used wipers? They should last more than 8 months when we have not had great rainfall or any ice yet! More

Recall Sue helped get through to Burrel who had the rental waiting for me. The dental woman even though computer was down processed me to get to my appt in Sue helped get through to Burrel who had the rental waiting for me. The dental woman even though computer was down processed me to get to my appt in time. I had brought in my car for 2 recalls More

Check tires and fluids I was taking a trip and wanted to be sure my car was in working order. I had bought a new set of tires in September and one tire was low. The tech d I was taking a trip and wanted to be sure my car was in working order. I had bought a new set of tires in September and one tire was low. The tech discovered a nail in the tire. I got a new tire as well as several other items. My car was in the shop all day. Burell Henry arranged for a rental so I could go home and pack for my trip I was taking the following day. I went through a snow storm the following day and had no problems. More

2011 CTS scheduled maintenance The service team once again has my 2011 CTS running like new only issue is that headlights and taillights are not checked during service because as so The service team once again has my 2011 CTS running like new only issue is that headlights and taillights are not checked during service because as soon as I got home noticed front headlight is burned out and now need to return for it to be replaced. (Wish Cadilac would make it easier to replace a $29 bulb instead the design costs $400+ since it takes removal of bumber to replace) More

Great service Got an appointment when I wanted it thanks to Chris.When I arrived Chris met me with a smile and did everything he could to make everything go smooth Got an appointment when I wanted it thanks to Chris.When I arrived Chris met me with a smile and did everything he could to make everything go smooth More

Professional and kind. Chris in service got me in and out on time. Very efficient! I've been servicing my Cadillac here for 9 years and never had a bad experience! and kind. Chris in service got me in and out on time. Very efficient! I've been servicing my Cadillac here for 9 years and never had a bad experience! More

Everything Went Very Smoothly I contacted Michael Ammerman on Monday afternoon to set up an appointment for Tuesday afternoon to replace the driver's headlight and 3K Maintenance. I contacted Michael Ammerman on Monday afternoon to set up an appointment for Tuesday afternoon to replace the driver's headlight and 3K Maintenance. During inspection, the right front tie rod was worn and needed to be replaced. Michael was very helpful in explaining what needed to be done and everything went very smoothly. More

5 star service. Great experience with dealership. Absolutely the best Cadillac dealership in Illinois. Service epitomizes excellence. From the moment you walk into the door until you leave you are t Absolutely the best Cadillac dealership in Illinois. Service epitomizes excellence. From the moment you walk into the door until you leave you are treated like a king. More

Friendly staff Dropped off my car for a recall and inspection of leak , the advisor Mike was very friendly and kept me updated with status of my car also provided wi Dropped off my car for a recall and inspection of leak , the advisor Mike was very friendly and kept me updated with status of my car also provided with a loaner which is always a plus More

High Expectation Met! Their customer service way surpasses anyone's expectations! I have never been disappointed or felt like my issue wasn't important enough to be address Their customer service way surpasses anyone's expectations! I have never been disappointed or felt like my issue wasn't important enough to be addressed by your team regardless if it's a purchase of a new vehicle or a simple oil change the customer service remains the same professional and courteous. More