"Excellent Service & Loaner Departments. Mark Brennan is..."
Excellent Service & Loaner Departments. Mark Brennan is an exception Service Adviser. Always timely, professional & efficient. Quite a bit of inventory, and a great Sales Manager.
"Professional customer service , please to do business..."
Professional customer service , please to do business with friendly and honest
Dealership , fast turnaround time , I hope to due more business in the future ,
Even I didn’t purchase my Cadillac at Heritage , looking forward to due business
Sincerely, The retired mechanic ... FYI Mr. Burrell Excellent customer service
"I took delivery of a custom ordered Cadillac CT5-V on..."
I took delivery of a custom ordered Cadillac CT5-V on September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday, October 27th to give them a 4th crack at it. To be fair, the first replacement power steering rack GM sent them turned out to be defective.
However, the dealer has been really, really good throughout the ongoing ordeal. They listen, and don’t try to deny problems.
Michael Ammerman, the service advisor I’ve been working with has been patient, attentive, and communicative through the whole process. The mechanic doing the repairs, I think Rich is his name, has also been good to work with. Shoutout to both of them for some of the best dealer customer service I’ve ever experienced.
Finally, the loaner cars they put you in are Cadillacs as well, so that’s nice. Honestly, the best service I’ve ever received at a dealer, bar none. I just hope they and GM can get to the bottom of the issues with the car.
"When we purchased our 2011 Cadillac, Bill Heussner..."
When we purchased our 2011 Cadillac, Bill Heussner personally ensured our concerns were addressed and put us first throughout the process. It was a real pleasure doing business with Bill and Heritage Cadillac.
Other Employees Tagged:
"They really took care of me. Mark Brennen and Mark the..."
They really took care of me. Mark Brennen and Mark the Tech were top notch! Thank you!!! Respected my wishes due to Cotonou virus and really helped me
"Repeat customer says it all"
I am a multiple repeat customer to Heritage. Sales, service and management have all been terrific to deal with over the past 12 years. Six vehicles over this time period should be the obvious endorsement!
"I Have purhased new cars here ervery three years since 2000"
Everyone Employed at this dealership are just AWESOME I've been a happy client for a very long time at this dealership I have had overall great experiences with Sales, Service, parts and the body shop
"First time customer. They nailed it in every aspect. A++++++"
Our salesperson was Joe Ignoffo , and the sales manager was Daren. Both treated my wife, and I with the best possible customer service. And for that matter everyone we met there as well. Exceeded expectations. I cannot be more satisfied.
Other Employees Tagged:
, The gentleman who handled the finance paperwork was outstanding. I believe his name was Larry.
"Burrell is a keeper, very professional never been so..."
Burrell is a keeper, very professional never been so satisfied. He all way make sure I am taking care all the time i
"They were very professional and polite. That's why we..."
They were very professional and polite. That's why we keep coming back for service and to purchase new cars. Location is also very easy to get to for us.