Heritage Chevrolet Buick Owings Mills

The best car buying experience to date. Salesman very knowledgeable. Sales team pursued many active leads to get us the car we wanted the very day we test drove and similar model. The car we wanted was i knowledgeable. Sales team pursued many active leads to get us the car we wanted the very day we test drove and similar model. The car we wanted was in Westminster and our salesman went to get him himself. We liked it so much we went back and got a second car. Second car required a minor repair and the Service dept was wonderful. Will likely take the Malibu there for routine service as it is near my office. More

My only complaint was that the gas tank was not full when I left the dealership. Otherwise great service and great price for a GM Certified Suburban which I traveled over 2 hours to purchase. Everyone was fr I left the dealership. Otherwise great service and great price for a GM Certified Suburban which I traveled over 2 hours to purchase. Everyone was freindly and helpful. The Processing part did take a little bit longer than I would have hoped but everything worked out well. More

This is my 2nd time at this dealership. 1st time, I had Tavon Johnson great guy and now I had Jerome Nelson. Both times, I walked out with a car. I can truly say, Heritage Chevrolet-Buick has high quality Tavon Johnson great guy and now I had Jerome Nelson. Both times, I walked out with a car. I can truly say, Heritage Chevrolet-Buick has high quality salesmen and also high quality people who work for them. From the front desk respresentative to the end of the sale finance, it was a great experience, both times. In 2007 and now in 2010, I can truly say I am a loyal customer for life. More

My experience overall was good. There were a few bumps in the road along the way and I was at the dealership way to long (5 hours), but in the end I was happy with my purchase. The dealership was friendl in the road along the way and I was at the dealership way to long (5 hours), but in the end I was happy with my purchase. The dealership was friendly and welcoming. There was a dealer add in feature that we were not able to put in the vehicle afterall that took an hour and a half to figure out. I feel that that could have been avoided if research on ordering the part was conducted while I was waiting for my vehicle to be delivered to the dealership. My sales person did apologize, but that did not give me back the hour and a half that I waited for that information. I also felt that when we were having some of the "bumps in the road" that the dealership manager should have come over and introduced himself/herself and assured me that things were going to be worked out. More

I went to Heritage Chevrolet for information on a certian 2010, HHR,Ed was very nice and very helpful withe the information , and while i was there he started the ball rolling for me to purchase my very 2010, HHR,Ed was very nice and very helpful withe the information , and while i was there he started the ball rolling for me to purchase my very first new Auto- and yes he was very helpful and i would recomend him to anyone ,,very helpful and knowlegeable on the new models. Norman D. Bradley More

Ed and Scotty provided me and my family with great customer service. This was truly the best car buying experience I have ever had. They beat all other dealer prices and financing. I truly apprecia customer service. This was truly the best car buying experience I have ever had. They beat all other dealer prices and financing. I truly appreciate their professionalism finding the exact truck I was lookng for. Thank you Ed and Scotty. More

Mallory handled our finance and since we lived over an hour away we were able to do a lot of things online and over the phone or fax. Jerome was our salesperson and he made sure that we were satisfied ev hour away we were able to do a lot of things online and over the phone or fax. Jerome was our salesperson and he made sure that we were satisfied even after the sale. He made sure we knew how to work everything in our new vehicle and was very patient with me when it came to operating the remote start. We will definatley be returning when we purchase our next vehicle in a year or so. More

Both gentleman were incredibly friendly. I've worked in the car business before and these guys were trying to sell me a truck more as a friend, than a customer. I would definitely recommend them to anyone the car business before and these guys were trying to sell me a truck more as a friend, than a customer. I would definitely recommend them to anyone for their next vehicle purchase. I also was great appreciative of Gordon, finance manager, who was also incredibly friendly and professional. Overall, i had a great experience and will recommend this dealership to all my friends and family. More

Scotty searched and found the exact vehicle we wanted and for a fair price. We are very satisfied with our purchase. We chose the dealership because Scotty had sold us two cars previously and we felt that for a fair price. We are very satisfied with our purchase. We chose the dealership because Scotty had sold us two cars previously and we felt that he provided wonderful service. Should we need a vehicle in the future we will certainly go back to him. More

Before entering this dealership I had browsed the local selection of used cars in this area. I had found the make and model that I desired. Using this dealer's website I was able to find a price that match selection of used cars in this area. I had found the make and model that I desired. Using this dealer's website I was able to find a price that matched my needs. I visited this dealer and they had a good selection of used and new cars. Although they wanted me to purchase the vehicle faster than I intended they worked well and with great customer service. They ultimately saved me time and made this a comfortable experience. More