Dealer Reviews
Service Reviews
Cars for Sale
Car Recalls
Sign In
All Salespeople
Sales Department
Heritage Chevrolet Buick Owings Mills
Owings Mills, MD
799 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chevrolet Buick is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday Closed
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 799 reviews
June 20, 2022
I brought my vehicle to the service department 1/05/22 to have my a 4-wheel alignment and to have my stability link serviced as I did previously in addition to having my key fob and remote start checked beca have my a 4-wheel alignment and to have my stability link serviced as I did previously in addition to having my key fob and remote start checked because it wasn’t working all the time, and also I had been hearing a clunk noise from my front passenger side tire. When I returned to pickup my vehicle the 4 wheel alignment was done and the stability link was diagnosed as needing replacement because no service could be done. The other things requested were not done. The service person who was helping me was gone for the day so someone else assisted me with the key fob and remote start issue and that has been resolved. However, the issue with the clunk noise coming from the front passenger side tire was not checked at that time and had not been resolved. So the service person told me to bring the vehicle back and have that issue diagnosed at a later date free of charge since already paid. I bought my vehicle back for diagnosis in April 2022. The diagnosis was the tire rods needed to be replaced and I would need another 4-wheel alignment. I had the tire rids replaced in May 2022 but the noise still occurring. I further replaced the control arms and ball joints in June 2022 and that has not fixed the issue either. So in essence, by the service department not diagnosing my vehicle before they performed the 4-wheel alignment, I wasted money on the 4-wheel alignment and replacement of the tire rods because my car still has the same issue. I need my car properly diagnosed and a 4-wheel alignment after the issue is fixed since the service department failed to diagnosis my car before the service was performed. I would have waited to get the 4-wheel alignment until after the proper repair fixed the issue. More
by Zzkidria286
Employees Worked With
I don’t know their names
Helpful June 18, 2022
The BEST place to go for all your car needs. Super helpful & caring. Just like a big family & the best service every time. Thanks for everything!!! Super helpful & caring. Just like a big family & the best service every time. Thanks for everything!!! More
by Jalayiza H.
June 17, 2022
Originally from Md currently living in Alabama. Here the dealerships are upcharging at least 10k. I was referred to Will by my dad and he assisted me with my purchase from beginning to end. Thank Here the dealerships are upcharging at least 10k. I was referred to Will by my dad and he assisted me with my purchase from beginning to end. Thanks to Will Butler and Mike King, I am now driving my 2022 Chevy Tahoe built to my liking. They consistently stayed in touch making sure that we were satisfied even through the build process. Will's energy and excitement can be felt through the phone. Thank you for getting the deal done! I would definitely recommend these guys on your next purchase! More
by kanajah914
June 04, 2022
William and Calvin were extremely helpful with not only my purchase but my financing, helping me throughout the entire car order process answering any questions I had. my purchase but my financing, helping me throughout the entire car order process answering any questions I had. More
by mphillips1912
June 04, 2022
Trey was awesome with us. Had to run all over baltimore county for us to get a car. Tiffany was also awesome helping us and working with the bank to get us financed for a car! Had to run all over baltimore county for us to get a car. Tiffany was also awesome helping us and working with the bank to get us financed for a car! More
by kaylabrgr19
May 25, 2022
Everything was great. Will was most helpful in every respect. Lots of paperwork but he walked me through it Will was most helpful in every respect. Lots of paperwork but he walked me through it More
by papaherb921
May 22, 2022
Heritage Chevrolet was awesome. Just purchased my first ever new vehicle. There was no pressure from the sales team, no haggling over prices, and they were very upfront with their p Just purchased my first ever new vehicle. There was no pressure from the sales team, no haggling over prices, and they were very upfront with their prices and offers. I was very surprised and pleased that they showed me the total cost of the vehicle (with fees, discounts, and taxes) early on in the visit but didn't raise the price or sneak in any other fees after the fact. All around the staff was increribly friendly, laid back, and I had a great experience. 10/10 would recommend More
by mattimer55
May 19, 2022
As soon as I walked in the door I was welcomed with open arms. They were extremely nice and guided me through the whole process arms. They were extremely nice and guided me through the whole process More
by kaitlynowen
May 19, 2022
Purchased a 2020 Tahoe with Trey Barnes! Super knowledgeable, responsive and courteous. I highly recommend requesting him as a sales rep when purchasing a car here. He made purchasing a car Super knowledgeable, responsive and courteous. I highly recommend requesting him as a sales rep when purchasing a car here. He made purchasing a car such a easy and painless experience. Our finance manager was Dontae Davis and he was amazing! He took his time and explained everything in detail. Also, one of the sales manager, Ryan Craig, came over and introduced himself. He was super friendly and made us feel welcomed. Between Trey, Dontae, and Ryan, they did not miss a beat! I felt as if we were very appreciated there. Will be sending all my friends and family to this dealership and I recommend you do the same. More
by JulieYoo
