Heritage Chevrolet Buick Owings Mills

Jerome was the best salesperson I have dealt with since i purchased a car. He was very polite, friendly, and has a sense of humor, You can tell he's there to help you and not just to sell you a car. I had purchased a car. He was very polite, friendly, and has a sense of humor, You can tell he's there to help you and not just to sell you a car. I had some credit situations that i was trying to work out, Jerome and the Heritage team went above and beyond to make sure my situation got worked out. They made me feel i could be up front and honest so they could work with me instead of turning me away. I will always go back to Jerome and Heritage for future purchases. More

Dontae' was always courteous and helpful. On the day I picked up my new Camaro that was ordered from the manufacturer, he stayed 4 hours beyond the time he was scheduled to go home to help me finalize my picked up my new Camaro that was ordered from the manufacturer, he stayed 4 hours beyond the time he was scheduled to go home to help me finalize my purchase. An excellent representative at an excellent dealership. More

I would recommend this dealership to anyone looking for a new or used vehicle.They are some of the hardest workers in the states and they will find the best deal for you. I was looking for a specific jeep ch new or used vehicle.They are some of the hardest workers in the states and they will find the best deal for you. I was looking for a specific jeep cheerokee and they found it for me and even made it possible to get my payments way below the first mark. I worked with Dantae Davis and he is by far the number one salesman in the state of Maryland. You need a car, you should definitly go to him. He is the man to talk to. He knows his stuff and he knows where to look. He handles everything in a very professional manner. You will leave that place with no worries in your mind at all. I promise you on that one. More

The dealership and staff are fantastic when it comes to customer service!! There is no pressure at all to purchase any specific vehicle. Instead, they are actually focused on helping the customer find the customer service!! There is no pressure at all to purchase any specific vehicle. Instead, they are actually focused on helping the customer find the vehicle they want. And - if they do not have the vehicle at one of their 60+ dealerships, they will go out and find the vehicle you are looking for. The most important thing is that customer service actually begins with the selection of a vehicle. When we finally signed the papers, Gordon James checked financing rates one last time before we signed the loan papers and found an even LOWER rate - something he did not have to do, but certainly earned our appreciation!! Dontae' continuated the exceptional customer service in two ways. First by having the car thoroughly ready when we picked it up and then explainng in detail - how to use each option. Second, and even more impressive service occurred when we discovered a minor problem with the AM band on the radio. My wife took the car to the dealership to have the radio examined and repaired. When Dontae' realized the repairs were going to take longer than expected to finalize, he arranged for a customer service vehicle for her to use, so that she would not have to sit at the dealership all day. This type of outstanding customer service is the reason we have purchased 5 vehicles and recommended the dealership to all of our friends!! More

I was trying to come out of my truck to save on gas and money. I did not want to put down any money and wanted to limit my out of pocket costs. I was told by other dealers that it was impossible for me t money. I did not want to put down any money and wanted to limit my out of pocket costs. I was told by other dealers that it was impossible for me to do this because I owed more on my vehicle than it was worth. Heritage Chevrolet again performed a miracle for me and I was able to drive home in my new car, little to no out of pocket expense. More

Our experience can be summed up in one word. Fantastic. We went just to price a new car and ended up buying the same day. We worked with Dontae and he was great. Very friendly and laid back. Did everything We went just to price a new car and ended up buying the same day. We worked with Dontae and he was great. Very friendly and laid back. Did everything he could to get us the best price possible. We had actually agreed on a price and he came back later saying he could apply another discount that saved us an extra $700. No complaints at all. Financing people are great as well!! More

We have purchased five new vehicles in the past 6 or 7 years, and our experience purchasing the Chevy Traverse from MileOne Heritage in Owings Mills, MD was the best new-care buying experience we have eve years, and our experience purchasing the Chevy Traverse from MileOne Heritage in Owings Mills, MD was the best new-care buying experience we have ever had - seriously. Our salesman was Dontae Davis, and he was so easy to work with. He earned our trust! Two days later our 20-year old son and his fiance (based on our recommendation) purchsed a new Chevy Cobalt with Dontae's assistance. Great dealership; phenomenal sales staff. Also, Gordon in financing was wonderful too. I now recommend MileOne, Dontae and Gordon to everybody who is looking for a car. I have never, ever recommended a dealership before. More

I liked the family friendly service we received during our purchase, it made us recommend the dealership to our family and friends. Mr. Nelson showed us that he was not there just to sell us a car, but fo our purchase, it made us recommend the dealership to our family and friends. Mr. Nelson showed us that he was not there just to sell us a car, but for us to make the best selection in our purchase. More

Would not budge on price. Purchased anyway. Have not been able to contact the salesperson since our purchase. We would like a spare key. Also need a couple of minor fixes to the vehicle. Everything else was able to contact the salesperson since our purchase. We would like a spare key. Also need a couple of minor fixes to the vehicle. Everything else was good. Very friendly people to deal with. Finance was able to finance the vehicle where other dealers could not due to the number of outstanding financed vehicles we currently have. More

my experience with heritage chevrolet and employees steve oxendine, jerome nelson and randy in finance was a most pleasant one. i would return there in the future and strongly recommend them to others. all oxendine, jerome nelson and randy in finance was a most pleasant one. i would return there in the future and strongly recommend them to others. all were most helpful, kind, considerate, and courteous throughout the approximate 6 week process. jerome, i especially believe went above and beyond the call of duty by driving almost to west virginia to pick up my new vehicle and thereafter transporting it back on the day of purchase in a rainstorm. steve was a pleasure to work with and randy in finance was a no pressure joy who was even able to secure for me a lower interest rate than i had previously bargained for. i am a very satisfied customer and happy with my new traverse. john bayes, bowie, md More