Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

body shop repair The collision center personnel was very polite and easy to work with. Mr. Shade provided excellent customer service. His vast knowledge in his field The collision center personnel was very polite and easy to work with. Mr. Shade provided excellent customer service. His vast knowledge in his field left me with a secure feeling. More

Smooth Repair Process After bumping into a pole and ruining my bumper, I thought I would be paying a ridiculous amount in repairs. Rob and his staff came up with cost effe After bumping into a pole and ruining my bumper, I thought I would be paying a ridiculous amount in repairs. Rob and his staff came up with cost effective ways to repair the damage. I appreciate the minimalist approach taken the body shop and definitely recommend freedom to my friends and family More

Repair review The work this dealership did on my car was very thorough. I would recommend anyone one I know to come here because they care about their customers and The work this dealership did on my car was very thorough. I would recommend anyone one I know to come here because they care about their customers and the price was very reasonable. More

Body work Rob Shade was a pleasure to work with from beginging to end. He really is customer friendly and informative. Really converted a bad experiance into a Rob Shade was a pleasure to work with from beginging to end. He really is customer friendly and informative. Really converted a bad experiance into a speedy and great experiance. More

Seamless Mr Rob Shade : Out standing service knowledge of repair process very meticulous in explaining how the steps of repairs from start to finish and answer Mr Rob Shade : Out standing service knowledge of repair process very meticulous in explaining how the steps of repairs from start to finish and answering all questions an concerns More

awesome service Great service! I will definitely be back when I need any repairs, beautiful paint work!!! You would never know my vehicle was in an accident! Great service! I will definitely be back when I need any repairs, beautiful paint work!!! You would never know my vehicle was in an accident! More

Accomodating and Friendly Went in for a service on Sat. Was greeted and helped as soon as I stepped out of my car. The friendly reps were very helpful, as I told them I neede Went in for a service on Sat. Was greeted and helped as soon as I stepped out of my car. The friendly reps were very helpful, as I told them I needed to get my car back in a certain amount of time. They called 15 minutes before the service was completed, just to let me know they would be on time. Pricing for service was exactly as quoted, and along with my interior car detail they had left me a car freshener. Little touches like that make the experience a pleasant one. More

Refreshing Movements within the service advisor category proved excellant. When you have an advisor that is always smiling, great conversationist is a winning co Movements within the service advisor category proved excellant. When you have an advisor that is always smiling, great conversationist is a winning combination. Now, when I service my other vehicles, I know it will be another great experience. That is what I look for in customer service. Someone you can relate to, and talk about other things besides service. Again, great experience. I might stick a knife in my tire just to get back there. More

Regular maintenance I have yet to be able to reserve a loaner car during my appointment after two years of using this dealership for service. I was "promised" a vehicle w I have yet to be able to reserve a loaner car during my appointment after two years of using this dealership for service. I was "promised" a vehicle would be available for my appointment this week but was told nothing had been returned or available when I got there. My appt. was only to take an hour as they were not going to inspect my vehicle as it was due in two weeks.. No problem, I need to bring it back in two weeks to address the recalls on my Jeep. First recall was addressed in June, three months earlier. Service was offered to wash my vehicle which I agreed to. When my Jeep was ready, the threshold of the drivers door was filthy. I keep my vehicle clean as my husband is employed at a body shop and despises filthy vehicles. I was stunned at the condition my vehicle was returned to me. Worse than when I gave it to the dealership. While it did need a wash from the recent weather conditions the quality of the wash was a poor attempt. Really, if you are going to wash a vehicle with those results, please don't even offer this service. More

Great Service I received Great Service, they took me right away with an Appointment. Kept me updated as to what my car needed done before doing it & gave me price.. I received Great Service, they took me right away with an Appointment. Kept me updated as to what my car needed done before doing it & gave me price.. Even got a free car wash with my service. Very well Pleased with my Service I Received.. More