Heritage Chrysler Dodge Jeep Ram Owings Mills

My wife and I were in the market for a newer minivan. I saw a few I liked at this dealer so I put in an online request. Within a day I received a call from Chris and our story began. I told him how we kn saw a few I liked at this dealer so I put in an online request. Within a day I received a call from Chris and our story began. I told him how we knew we would have rollover on a trade in and we would also have outside financing so it was all about the final vehicle cost. We were optimistic at first, but that quickly went away. Chris made every effort to find one with everything we were looking for and we did alot over the phone because we knew the day we came in we would be on a very tight schedule. Chris even texted me some pictures of options to make sure it's what we wanted. We narrowed it down to three possibilities and made an appointment to come in. The greet was great and we got right to work. We quickly eliminated one of the choices and the last two came down to color preference. Once we test drove it, we knew we wanted it and it was time to talk some numbers. Within 20 minutes, we reached our target and moved onto paperwork. We got to talk to Chris for awhile and he is a great person and we are extremely satisfied that we got to work with him. We were offered coffee and snacks and even let us plug our cell phones in so we could charge them! The paperwork went very smooth and they detailed the van to include a full tank of gas! All in all, we were out of there in less than 3 hours with our new van. Highly recommended by us!! Thanks again! More

The whole buying process was pleasant without any pressure.We knew what we wanted and got a great price.The paperwork process went smoothly and Justin in finance was great.Our salesperosn Tim was als pressure.We knew what we wanted and got a great price.The paperwork process went smoothly and Justin in finance was great.Our salesperosn Tim was also very personable and easy to work with. We are very happy with our purchase. More

Our purchase financing was initiated online and we recieved a quick call from Chris. He confirmed what we were looking for and set up everything. We later spoke with Mr. Hoffman to work out our fina recieved a quick call from Chris. He confirmed what we were looking for and set up everything. We later spoke with Mr. Hoffman to work out our financing and he was able to get us EXACTLY what we wanted. We visited the dealership to complete the purchase which was done in a timely manner and we were on our way. What a great dealership to do business with! More

Joe was great to work with. He was very professional, friendly and fast. He was able to get us the car and deal we wanted. This is our third purchase from Heritage and we would reccomend them to anyone friendly and fast. He was able to get us the car and deal we wanted. This is our third purchase from Heritage and we would reccomend them to anyone. More

By far the best car buying experience I've ever had. Great staff, really helpful, caring and thoughtful. I live in Connecticut but bought my car here -- they were absolutely fantastic to deal with. It Great staff, really helpful, caring and thoughtful. I live in Connecticut but bought my car here -- they were absolutely fantastic to deal with. It was well worth the distance to buy from Heritage. More

On St Patty's day, my wife and I decided to stop in to Heritage Jeep to look at a new Grand Cherokee. We had been car shopping all week and walked in with the intention of simply looking and getting some Heritage Jeep to look at a new Grand Cherokee. We had been car shopping all week and walked in with the intention of simply looking and getting some numbers; had no intention of buying a car the same day. We were immediatley greeted at the door by a sales manager (Eric), and directed towards a sales representative. We explained what we were looking for and from that moment I knew we were in the right place. We first said we wanted to see a grand cherokee limited. Chris then asked what features we wanted which we told him. He then explained to us that we can get the same feautures on a laredo "X" and save us a couple thousand dollars. He had my trust (and business) from that point for being so honest and up front; that is an outstanding customer service quality. They had one on the lot that had everything my wife wanted so she test drove it and fell in love. Chris was very thorough and knowledgable about the car and its features, going over every little detail to make sure we understood how it all worked. He answered all of our questions promptly, efficiently, and truthfully; never once did I get the impression that he or anyone else at Heritage was trying to sucker is in to something. Now it was time to discuss the numbers! We had looked at 4 other cars this past week and had her trade in car appraised 4 times, each time the amount came in much lower then what we wanted. Chris asked what I needed to get on my trade in to make a deal so I told him. He then promised they would match that. Well he didn't keep his promise, he surpassed his promise. The other dealers came in $2600 below the payoff for her car, Heritage came in $600 below the payoff!! He then broke down the price of the car with all the amazing rebates, plus our down payment and came back with a monthly payment for us. He saw we were still a little hesitant because the number was a little higher then what we wanted to spend. He called the finance manager over who asked what ballpark we wanted to be in. I told him, and again he promised he would get us there. Once again he didn't keep his promise, he surpassed it! Came in almost $50 below where I told him I wanted to be. With all the numbers the showed and the fact my wife loved the car, and customer service was the best I had ever seen how could we say no. So we walked out of that dealer driving a brand new 2012 Jeep Grand Cherokee Laredo "X" fully loaded for less money then what we had budgeted for! If that doesn't entice you to shop heritage then I don't know what will! More

The sales staff was excellent. I would absolutely recommend the Heritage. My car is great! Christopher Woodland was coutious and very knowledgeable. I look forward to purchasing my next auto from H recommend the Heritage. My car is great! Christopher Woodland was coutious and very knowledgeable. I look forward to purchasing my next auto from Heritage. More

I was looking to trade my journey and did not think I would be Able to because I owed more than what it was worth. They get it done and I would go back. Infact I am already telling my friends this is whe would be Able to because I owed more than what it was worth. They get it done and I would go back. Infact I am already telling my friends this is where they need to. More

I am in the military stationed in Maryland and every time that I have moved in the past it has been difficult to find a dealership that is well rounded and professional. In this case, Heritage of Owings Mil that I have moved in the past it has been difficult to find a dealership that is well rounded and professional. In this case, Heritage of Owings Mills is the best dealership that I have ever dealt with. Their service department is excellent, and do fast professional work. Their sales personnel are friendly, willing, and able to work with the buyer. I have now purchased three vehicles from Joe Perry and on every occasion he has made me a deal that, I could not refuse. This is a dealership that I would and do recommend often to anyone looking to buy a new vehicle. As stated above, Professional people, Fast Service, and unreal deals makes this the best place to go when looking for a new vehicle. From the sales person (Joe Perry), his Mangers (Eric Wilson and Ken Gower), to the Business Manager (Dave Hoffman) this was one of the quickest most enjoyable car buying experiences to date. Thanks again for all of your work, More