So,like most people whatever brand I buy,in my case a Jeep,I like it serviced at a Jeep Dealership, nothing against other chains,I prefer those who KNOW my vehicle best.
First,as always,Scott,the Service advisor,was great,always very polite,helpful and keeps you informed of process and what’s going on.........anyhoo.........just went in for an oil change.............but rarely that simple as cars DO need maintenance.Brake fluid needed changed as did the engine air filter,took advantage of the 4 oil change package for $100.............(never understand why others don’t,it’s basically 2 oil changes for free)...............will be going back to have my coolant changed before summer as it does need done as it was noted it should be changed.
Only thing I was surprised about and declined having done was that fluids needed changed on transfer case etc,having less than 40,000 miles I know it’s 50,000 per manufacturer recommendation so will likely have that done nearer the 50,000.As a side note,2 weeks before my wife took her Jeep in and this was recommended and done.Suprising enough,2 other customers were recommended the same service while I was there,both seemed surprised and like me,both had way less than 50,000 miles.I guess this is the latest sales push..........while I have no problem with that as this IS a great Dealership Service Center some people do not have that $300,$400 or $500 readily available (depending on your model and needs)..........mine is less that $300,but incl taxes just over $300.Dont get me wrong,that amount is WAY less than having to replace a transmission or transfer case,but I go by Manufacturer recommendations as the same fluid is used in 100,000 mile ‘sealed transmissions ‘,again,I will have mine done at the Dealership as they are always honest and up front........just remember MileOne is a HUGE beast and are give sales directives and targets the Dealership has NO control over so I assure you they are NOT trying to rip anyone off.They have guidelines and goals to meet with recommended sales points.Again,this is VERY common in ANY business.
So...............having just spent $300+ and will be spending amount another $400+ in the next few months I consider this a VERY reasonable cost for trouble free motoring.
I know other customers have complained about wait times for oil changes in the Express Lane,I have waited 3 hours for an oil change,as has my wife............when they have Tech ‘call outs’ it really pushes times back,it’s not done deliberately as it makes no sense to annoy customers for no reason,they want us and NEED us to come back to make the business viable and profitable,unhappy customer = no more business.Cant speak for other Service Advisors,but Scott will tell you up front if there are long waits so you have the choice to wait or come back another day,sure it’s inconvenient but I prefer honesty over making money.
In all,it was another great visit,got there just after 7,had oil change,brake fluid change and engine filter change and was out the door alittle after 9.Couldnt wait for the coolant change as with most people I had other commitments.That will run about $180 and consider that $$$ Well spent.
I should mention I have used this Dealership since Saturns were first sold there MANY years ago,so along time customer,for new cars and service,never had an issue,I do disagree with reviews saying Sales are great but Service isn’t so much...............sadly,each Tech works at different speeds and may find further issues/problems with a customer cars that knock back times for other customers,it’s the nature of the beast and can’t be controlled.It is VERY inconvenient to have your day delayed,but it happens and again,isn’t the Service Centers fault.It IS the fault of Service Advisors not doing due diligence and giving customers full disclosure on wait times so they can choose th re schedule if need be.
Don’t know if anyone has had the opportunity to speak with the Technicians themselves,I have having had some recalls or higher $ work needing done,they are ALL very friendly,well informed and very helpful in breaking things down in layman’s terms.
A LONG and meandering review just for a $300 service visit,but figured Heritage deserved a fair assessment of their services.
In closing,we ALL wants these inconvenient services done yesterday at little to no cost,but that isn’t reality.............employees need to be paid for their work,most live local and reinvest there salary in local businesses most of us work at.
Thanks again Heritage,for another great experience will be in for more scheduled service work as always and will be in to annoy Kenny next year on another new vehicle!!!!