Heritage Chrysler Dodge Jeep Ram Owings Mills

Joelle and Jason wass really professional and help me in all process, 100% recommended everiting all process, 100% recommended everiting More

We are loyal customers; this being our 5th vehicle purchase from Heritage Chrysler Dodge Jeep RAM Owings Mills, Md. Kate Kuzminova was amazing! She was able to get me the best trade in price making purchase from Heritage Chrysler Dodge Jeep RAM Owings Mills, Md. Kate Kuzminova was amazing! She was able to get me the best trade in price making the new purchase even more resonable! Kate was knowledgeable, friendly & efficient, making the purchase of my Jeep Grand Cherokee Limited a smooth & quic lk transaction. f your in the market for a new/used vehicle; give Kate a call at Heritage!!! The Butlers More

Pleasant, good customer service. Easy test drive, no hassle sale. Would do business again. Thanks Easy test drive, no hassle sale. Would do business again. Thanks More

Not surprised by the low star rating given Mr. Feinstein's lame response as a general manager that "It appears this did not occur" to my posted review on Google. Rule of thumb: If customers have Feinstein's lame response as a general manager that "It appears this did not occur" to my posted review on Google. Rule of thumb: If customers have good experiences, they will make it known and likewise, if customers have bad experiences based on untrustworthiness, intentional deceit and non-transparency, they will also make it known to help other customers. It is never a wise thing to make a statement without having involvement. The wise thing to do prior to posting such a response without having involvement is find out FACTS FACTS FACTS. This includes reaching out to the customer, but of course, the lack of involvement without having knowledge then posting an inappropriate response is all to make it appear that the customer "lied" and to make the dealership look good. Customers are "hip" to this game. It is obsolete. More

Like Kevin Shenton, Daniel Patzwall is very untrustworthy. He and Kevin took advantage of my mother who is in her 70s. She purchased the most expensive vehicle on the lot and put down 36,300 i untrustworthy. He and Kevin took advantage of my mother who is in her 70s. She purchased the most expensive vehicle on the lot and put down 36,300 in cash for a 2023 Range Rover Velar. Daniel lied to the salesperson to secure the deal, said the vehicle would be financed at 8%, then later, we found out that the vehicle was being financed at 20% despite my mother putting down a substantial amount of money. Stay away from this place at all costs. Nothing about them is transparent. They are calculating vultures with an intentional agenda to make an extreme profit from customers. They are dishonest and unscrupulous in every way. We later learned that Daniel is not even a sales manager, but is actually a service manager. See how dishonest that is. He is not a sales manager, so why was he involved with the deal. Exactly! Not transparent and had a scheme to rob an elderly woman, who by the way, would be paying nearly 100,000 for the duration of the loan if she does not refinance at some point. Unbelievable! The sad thing is, these people have families, but are willing to take advantage of others as if it is okay. Look at some of the other unfavorable reviews on Google, Yelp, etc. and see how they want you to use their bank instead of yours. You know why? Because this is where they mark up the prices to make an unfair profit from you, the customer. The dealership works with their banks to put more money in their pockets. They do not have morals. All they see is profit! profit! profit! More

Kevin Shenton is very untrustworthy, and processed paperwork for my mother's loan at 20% when she put dwon 36,300 on a 2023 Range Rover Velar, half of the cost of the vehicle, even though we were told paperwork for my mother's loan at 20% when she put dwon 36,300 on a 2023 Range Rover Velar, half of the cost of the vehicle, even though we were told that she would receive a very low interest rate given the huge amount she put down in "cash". He made a bogus phone call to the bank under the pretense of getting the interest rate down, then gets off the bogus call and told us that he was not able to get a deal. Everyone knew that the phone call was bogus. My mother is in her 70's and he could have cared less that during the duration of the loan, an elderly woman would be paying nearly 100,000 for the vehicle. I would stay away from this place at all costs. Unscrupolous business practices, inhumane and dishonest in every way. What goes around comes around and life has a way of bringing us down when we have done wrong to hurt others. Remember this when it happens. He even had the monthly payment wrong, said he would correct it and never did. No integrity whatsoever. To think that a person is comfortable with operating in this type of manner is very disturbing.and mind boggling. More

David Day is an amazing salesman. Pleasant, professional and knowledgeable about everything Toyota. Have bought cars with him for 15 years and will continue to do so forever!! Thanks Pleasant, professional and knowledgeable about everything Toyota. Have bought cars with him for 15 years and will continue to do so forever!! Thanks Dave, for a great deal always. More

Needed a 4 runner in a pinch. (During COVID time with many 4 runner shortages. David Day was phenomenal in obtaining exactly what I was looking for. Best buying experience I've ev (During COVID time with many 4 runner shortages. David Day was phenomenal in obtaining exactly what I was looking for. Best buying experience I've ever had purchasing a vehicle in the past 40+ years. Have always relied on Dave to make it happen. Will be my go to guy forever. More

Recently, I went to Heritage CDJR in Owings Mills and it was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing tal was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing talk. He really listened to what I needed and helped me out a lot. The place was welcoming and I felt comfortable right away. Nick was patient and always had a smile, even when I asked a bunch of questions. I never felt pushed to buy something I didn't want. It was like having a friend who knows a ton about cars help me shop. I left with a great car and a sweet deal, all thanks to Nick. If you go there, ask for him. He's great! More