It took a long time from test drive to delivery of my 2020 Abarth Spider (due to the need to get all my ducks in a row first) and I could not be happier with how patient Ken and everyone else was during that time! I never felt like I was being brushed off or thought of as a time-waster, and when my car finally DID arrive, they were just as excited as I was! Heritage is a pleasant, clean dealership with very professional personnel and modern, up-to-date business equipment (check out the tabletop monitor for doing paperwork and USB copies to take home!). I got a good, fair deal on a custom-ordered sports car; exactly what I wanted, at a price even lower than I had expected! Ten out of ten!