Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Heritage service department truly sets the bar! After dealing with a heritage service department for over 11 years and taking excellent care of my Jeep Wrangler, they truly set the bar. They have After dealing with a heritage service department for over 11 years and taking excellent care of my Jeep Wrangler, they truly set the bar. They have kept me going for 155,000 miles and still counting. From the moment you pull up for service, within minutes they are taking your information and ready to serve you. The service is always speedy, no hard pressure for selling services that are not needed, and service prices are always competitive. Service writers are always helpful, explaining the services needed with true honest costs. The service manager is right there, office across from lobby where you wait for service and always greets you with a smile, readily accessible for questions. Thanks for taking care of my Jeep like family! Keep up the excellent service. More

Consistent Service I am a loyal customer at my Heritage Dealership. Scott Rivenbark is my service representative . He is the key to my exceptional visits. Today is a ro I am a loyal customer at my Heritage Dealership. Scott Rivenbark is my service representative . He is the key to my exceptional visits. Today is a routine oil change and tire rotation. I always feel that he goes above and beyond what is expected of him. I feel that my car safety is in his hands and I am confident that he gives me the best advice for my vehicles. My family all come here and we will continue to do so. Thanks Scott Rivenbark for your dedication and commitment to your customers! More

Great service Victor Clash in the service department was very professional and friendly. He was very helpful in explaining to me about the service that was performe Victor Clash in the service department was very professional and friendly. He was very helpful in explaining to me about the service that was performed on my Dodge Ram. Thanks you Victor! More

Awesome service and awesome people The service I receive from Scott the service lane manger, Leanord my mechanic is great. Brent the shop manager is great at well. I am treated like I The service I receive from Scott the service lane manger, Leanord my mechanic is great. Brent the shop manager is great at well. I am treated like I am family when I am there. I never have any issues. I recommend this dealer to people all the time. More

Excellent! My visit was AWESOME! I was a little nervous, as most people are when visiting any dealership, but Victor Clash, my service writer was Amazing! I will My visit was AWESOME! I was a little nervous, as most people are when visiting any dealership, but Victor Clash, my service writer was Amazing! I will do all service at Heritage for my 2013 Chrysler 300C! More

Quick and efficient! Every time I come to the dealer for service Scott is ALWAYS there and willing to assist. He is always polite, kind and awesome to talk to. He refers t Every time I come to the dealer for service Scott is ALWAYS there and willing to assist. He is always polite, kind and awesome to talk to. He refers to my Jeep as a person which I LOVE! Keep up the awesome work!! Thank you for everything! Also, the cashier, who’s name I do not remember, is also great!! More

I have always had great service when I bring up my Jeep! All the guys are great the service advisors. I have worked with Scott Riverbank for many many years he is the best. The service manager is Brent and h All the guys are great the service advisors. I have worked with Scott Riverbank for many many years he is the best. The service manager is Brent and he is awesome too. Very attentive to the customer needs!!! I have been coming up to this service for over 10 yrs plus ... and will continue !!! More

Amazing Service, Reliability - Quality People! One of the best service departments I’ve been to! I think a lot about where to take my vehicle when it needs a checkup or repair. Every time I bring m One of the best service departments I’ve been to! I think a lot about where to take my vehicle when it needs a checkup or repair. Every time I bring my vehicle in for service, Jerome and everyone there are knowledgeable, friendly, and professional and it assures me that I’m giving my vehicle the best care possible. They are truly a customer experience focused service department providing clear timelines and even the waiting room makes the wait time the best. From the moment I’ve pulled up to the Service Door, I’m greeted professionally and asked several detailed questions about the reason for my visit and what problems I’m experiencing with my vehicle. I always depart with a feeling of worth and value which encourages me to return and also refer my friends and family to Heritage Service. The well-trained service staff are masters at knowing how to properly service my vehicle and always take the necessary actions to make sure I make it back on the road safely. Excellent! More

Service Today and every time I get my vehicle service there are no complaints. Everyone, especially Scott are friendly and professional. Service time is great Today and every time I get my vehicle service there are no complaints. Everyone, especially Scott are friendly and professional. Service time is great!! I’m in out in the the time they say It will take. Overall I will continue to come More

Great service I have been going to this store for three years and always receive excellent service. Very friendly and easy to work with. Would highly recommend fo I have been going to this store for three years and always receive excellent service. Very friendly and easy to work with. Would highly recommend for service. More