Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Always a pleasure having my van serviced. I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possi I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possible. Brent Ivie (Manager) always has the time to hear my concerns and addresses them with the up most respect and honesty. I have purchased many vehicles but this is the first time I ever trusted a dealership to care for me and my van. Pleasure doing business with this group. Marie C. More

Another GREAT Service Experience Daniel Rosenblum was GREAT from the outset,very friendly,professional,smartly dressed and NO pushing services,as always,AND I got more than a grunt ou Daniel Rosenblum was GREAT from the outset,very friendly,professional,smartly dressed and NO pushing services,as always,AND I got more than a grunt outta Victor!!!Things are looking UP! Anyhoo,only needed an oil change this time,was recommended a tire rotation and engine filter change but declined as I had already done both a week of so before,they advised me that there is a current open recall for sun visor wiring,(was already aware of it as FCA and the forum I belong to notify us)but having no issues with it and knowing the actual repair can actually "cause more issues/fire"(nothing to do with Heritage,actually a problem with the FCA repair),I was pleased Daniel didn't push this and respected I didn't want to have it touched.They updated my PCM after he took the time to inform me of what the update would do.Very professional. After my oil change and PCM update,Daniel advised me my brake fluid needed changed,my front tires were getting tired and my rear brake pads will need changed in a few thousand miles,all of which Heritage will do for me as they earned the business by not being pushy.I like that.Sure I could get this done elsewhere for less,BUT I trust them and I prefer,owning a Jeep,having my Jeep maintained by a Dealership,especially the Dealership where I purchased it,makes perfect sense to me. Again,they have NEVER "pressure sold" me any service on my vehicle,(Victor did once with my wife's Jeep,but after she called me,I pointed out the service he was talking about Jeep recommends it being done at 100,000 miles,hers at that time,only having 22,000 on it,he acknowledged it didn't need done),remember,the onus is on YOU as the owner to be familiar with what needs serviced and when, as the Service Advisors go by the YEAR of your vehicle,they are NOT trying to shake you down,just going by guidelines. After my oil change was done,the technician drove the car to the parking lot,took out the paper floor protector and the plastic seat cover protector.Whys that important?How many times have you seen 'technicians drive a car like they stole it?He drove it as I would,slowly and sensibly.Thankyou sir!.I appreciated him taking the paper and plastic out.Again,Thankyou sir!When I got to my vehicle,as usual, no oily hand prints on the steering wheel,no oil on my seats and NO oily foot prints on my carpets.I have a black interior so doesn't really matter,BUT my wife has brown/beige in hers and has NEVER had any oil marks anywhere.UNLIKE the Chevy Dealership next door that ruined a carpet,left tools under the hood and a rag on the manifold and dipstick sitting on the inside of the fender,needless to say,I no longer own a Chevy,nor will I. I LOVE my Jeep Grand Cherokee,Uber well built,fully loaded and bought from Heritage at an incredibly fair price,and they also have ALL my servicing requirements as they do it very well and have NEVER had a problem with anything,whys this important?I have been using Heritage for some 13 years now,purchased 14 vehicles from Dodge/Jeep most from Russell Troxell,the legendary Kenny always the manager involved,and I LOVE playing hardball with him,great guy,friendly and very helpful and honest when he tells you "this really is all we can do on price,out the door". I know there is a lot of unrelated information on this review,especially as it's "just an oil change" but I want people to know I have been going there for 13 years,have bought 14 vehicles and I genuinely trust them on everything they have done.Never been pressure sold a vehicle,nor a service,and I have had some expensive services done,including tires,brake replacements etc,and have never had problems. Hope this review helps those looking for a trustworthy servicing home for their vehicles.Just remember,upon your 1st visit they do for a very thorough check of your vehicle and will list any and all things that need attention.They ARE NOT trying to sell you things you don't need,they are just letting you know.For example,all my wife's vehicles,we bought brand new,and have serviced there too,couple of mine were bought pre owned.Never been stuffed on unnecessary services,and on one very expensive repair,they brought me into the service area and showed me the issues,which I appreciated, and had the repairs done.My point again and again,VERY trustworthy.Remember,this IS a FCA Dealership,so you WILL pay more per hour for service,BUT,they absolutely stand behind their work. Technicians are VERY friendly too. Genuine 5 Star Dealership and NOT a 0 Star Stealership.Never done work over $50 without contacting me first.(would trust them anyway,but a nice touch contacting me first). Thanks again for another very pleasant interaction and good job well done,sorry to anyone reading,and thinking "what the xxxx" on such a long review.I don't get ANY discounts in any way,nor do I know anyone who works there,I am just a VERY happy/satisfied customer who has learned I can trust them completely as they have earned that over 13 years. More

Great Service Department!! I have been going to Heritage Chrysler Service Dept for some time and it's been the best! If Brent Ivie is passing thru he always speaks and it's much I have been going to Heritage Chrysler Service Dept for some time and it's been the best! If Brent Ivie is passing thru he always speaks and it's much appreciated. I came in for an oil change and noticed my check engine light was on also. Mr. Jerome Brown hooked up his handy diagnostic computer and discovered the reason the light was on was because of the battery. That day I just wanted to get an oil change and get on with my day. He showed me to the waiting room and the wait was very reasonable. As I departed, he recommended if it comes on again stop by and get the battery replaced. Jerome actually called me a few days later to get an updated status. Everything was fine at the time but some time later that light was on again - I made an appointment and arranged to have the battery replaced and all is good to go. It may seem like no big deal but I was really impressed to get that call back. Each time I get my truck serviced, Mr. Brown and all the Service reps are knowledgeable and explain everything thoroughly. They answer all of my questions and make recommendations without trying to pressure me into anything. The department always seems clean and friendly. Highly recommended!! More

Great Customer Service Well,had a minor problem,warning center on my Grand Cherokee flashed up rear right light/indicator was out,so pulled in to the Dealership who took car Well,had a minor problem,warning center on my Grand Cherokee flashed up rear right light/indicator was out,so pulled in to the Dealership who took care of me in minutes,the Service Rep took the rear assembly out while I waited,gave me the bulb,I went over to 'Parts' who were equally as helpful and friendly,cost me less than $6 but treated me like I spent $600,great customer service and I was back on the road in 15 minutes,how cool is that. I Beleive in rating ANY place I go to keep other customers in formed.This was great service again!Each time I go or my wife goes,what for many,is a traumatic experience(no one likes to be without their car) was yet another great experience. Please note though,other than Mike,Scott and Brent,the other reps DO studiously ignore you.A "hi" wouldn't hurt but I guess some are just having a bad day.Anyhoo,they were great with me and I appreciate it. More

Great Customer Service! So,I made an appointment for an oil change for my Grand Cherokee(I bought a fully loaded Laredo to AVOID all the air ride and transmission problems AL So,I made an appointment for an oil change for my Grand Cherokee(I bought a fully loaded Laredo to AVOID all the air ride and transmission problems ALL the other models suffer from AND sensor issues, the Laredo has all you need and more,leather,pano roof,touchscreen with Nav,uConnect etc but NONE of the headaches you get with the higher models),I bought a Service Pkg with it at time of purchase,but am USELESS with paperwork,no worries,the Service Manager took the time to look it up while I was on the phone!!!So,I missed my appointment due to an accident near my home and arrived nearly an hour after my appointment time,figuring I would need to re book or wait an eternity(I would hate for someone else to be "bumped"because of me,I HATE it done to me),fortunately they had a cancellation so was just the hour I waited.No problem.As always they do a good job and I didn't have ANY oil mess or footprints in my car.No damage either.(I ALWAYS check my vehicles no matter where I go),Everyone is always friendly,mechanics included,and anytime I speak to them directly,I find them friendly,helpful and willing to help,be it the entry level mechanic who does oil changes or a Master Tech who specializes in a particular area(have needed this expertise with another vehicle I owned. I review EVERYTIME I go for service and/or purchase as I feel often people only review when unhappy so doesn't give a fair assessment of how the Dealership truly performs.YES Dealerships are more expensive,but I CHOOSE to maintain my vehicles from a manufacturer certified tech.IF you need expensive work(I have on several occasions),check parts costs for yourself by visiting a Mopar parts dept(online) so you know what the costs are.I always do and have never been steered wrong,just once when the part price was mis quoted,and corrected when I questioned the cost,they double checked, confirmed they were in error,apologized,charged me install only and waived the $41 for the part.My point being,I have purchased 14 vehicles from Heritage in as many years and have ONLY had problems with Heritage Chevrolet,(so don't own a Chevy any longer) and have never had issue with ANY Jeep or Dodge I owned.I am being detailed,even though I only had an oil change,I have had 100's of Services performed,some expensive.and have never felt "ripped off" or "taken advantage of" so just wanted to share that with others considering Heritage Chrysler/Dodge/Jeep they really do a good job and can be trusted.My view of Heritage Chevrolet is COMPLETELY the opposite. There are some who home in on Victor,yes,he will offer services likely not needed,and can be abrupt bordering on rude,just do what I do,you don't have to deal with him if you don't want to,but he does do a good job given the chance.What I understand and a lot seem to forget,it IS a Dealership with Dealership prices,yes,on occasion they get it wrong,but will fix an error.Sure an oil change is pricey but I suggest YouTube some of the stunts jiffylube pull on their customers like destroying engines and transmissions due to not doing a chemical flush correctly,so much so,manufacturers recommend against flushing.I hasten to point out its NOT every jiffylube!! In closing,after such a long review just for an oil change,I trust them completely with my Jeeps and have never had issue.Sure I hate paying,same as everyone else😊😊😊but gotta do what you gotta do. I like the checks aswell!First time I have been green across the board! More

Read your fine print on warranty I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after experiencing a problem.After a week, and me telling them what to look for there part changers ( auto tech ) found the problem. It was exactly what I told them it was. After all that they said it would cost $1000 to fix it and it not covered under my 12 month / 12k mile warrenty. Long story short they sold me a xxx and now I'm stuck with a low milage truck that I can't even drive off the lot because the driveshaft is hanging down completely out of it . Buyers be warned ...... Reed all your fine print , and if your buying used get it checked out by a reputable mechanic. More

Will not reccomend this dealer to anyone. It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by th It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by the salesman (Daniel) that they will order the parts and repair it( Even have it in writing). After they were not able to fix the problem Brent told me that I should not listen to the salesman, since they don't know what going on in parts, and can't tell me what can be fixed or not. Brent said there is nothing he can do and it's my problem. I ended up calling Jeep, and they were able to make a deal with me to keep the car. Last week I scheduled an appointment to replace parts due to a recall. I took half day off work, and when I got there I was told that they don't even have the parts. Brent told me that it's my fault for not reading the recall letter that was sent out to me,which state that they are waiting on parts. I had that letter for a few months, and why would you schedule an appointment and make me lose a half day of work if you don't have the parts? I am looking at buying a new SRT, and I will never go back to this dealer, and I'll be sure to warn people to steer clear. More

Donna rocks!!! My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me I would get to to the interview on time. Donna rushed to get me a rental and I made it to the interview at 3:25pm!! Donna made my concerns her priority and worked effectively to ensure I would not be late. In addition, she made my worries go away on an already stressful day. Thank you Donna for all you did. In addition, when I picked up my vehicle she made sure all updates were made on the vehicle. Donna's excellent customer service and ability to empathize with my situation was more than I could of asked for in this type of situation. Thank you once again PS Donna said I would get the job and I did!!! More