They remember we have an appointment, they have everything ready, they take us at our scheduled time, and they do the work correctly. Another dealer we used to use routinely, we had to take it the night before because even though you had an appointment, they would work on it when they got to it and that didn't even mean the same day as the appointment. Now my husband can take the truck, wait for the service, and be home in no time. This dealer is the whole package...very organized, on top of things, great prices, and they take care of their customers. It is no wonder we love this no hassle dealer! We are so glad to have a good Dodge dealer to work with ... and as much as we love the dealer, we might even love our 2019 1500 RAM more...it is so nice...worth the payments.