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Heritage Ford

South Burlington, VT

4.9
1,937 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,937 reviews

March 20, 2018

Excellent customer service. Shawn helped me with my battery issues that have been going on for 6 months or so. I got a new battery and quick. They fit me into their day and got m More

by Mary Jane McMahon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 21, 2018 -

Heritage Ford responded

Mary Jane, That's wonderful to hear! I'm glad Shawn resolved your vehicle's issue so quickly. We appreciate you posting. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 19, 2018

Routine maintenance and inspection. Work completed very close to estimated time, also very comfortable waiting area. Was able to drop off car quickly and when finished, able to check ou More

by Becky2vt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Mar 21, 2018 -

Heritage Ford responded

Becky, Glad to learn your visit to our service department went so smoothly. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 19, 2018

Happy F150 owner Although I was hesitant to deal with Heritage Ford, I thought that I would forgive past negative experiences and give you guys a shot. I was looking t More

by dick88ups
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Adam Rich, Turner Ede
Mar 21, 2018 -

Heritage Ford responded

Thank you for sharing your experience. It's fantastic that Turner and Adam were so accommodating. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 18, 2018

Lease a new ford f150 Referred to heritage from a friend at work. Called and kevin gave me his number to text pictures and details of my previous truck. We did most of the More

by Cody Mccasland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Connors, Kevin Dowd
Mar 21, 2018 -

Heritage Ford responded

Cody, We appreciate you taking the time to post! We're glad to learn you enjoyed working with Kevin. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 17, 2018

Great place to do business! I have worked with folks at Heritage for several years. Service is always excellent and done in a timely fashion. Sales folks also great! Thanks to More

by Carol Story
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2018 -

Heritage Ford responded

Carol, Thank you for the very nice review! It's so great to hear that you've received top notch service from our team in both the service and sales departments. We appreciate your continued business! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 16, 2018

Honest pricing and no hassle approach Went to the dealership with a trade that I thought would not allow me to get a new F150, however, I left the dealership with one. Turner is easy goin More

by ks17yrs2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Connors, Adam Rich, Turner Ede
Mar 16, 2018 -

Heritage Ford responded

Thank you for posting! I'm glad that you had such a great experience working with Turner. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 16, 2018

Easy experience Went in looking to a trade in and Bill helped out closing the gap between my trade and my new car. Everything went great, just had to be patient and More

by ryanburt33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Heck
Mar 16, 2018 -

Heritage Ford responded

Ryan, It's fantastic that Bill made your purchasing experience so easy. Thank you for choosing Heritage Ford. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 16, 2018

Very friendly and NOT stressful Seth kept me up to date with what was going on with my car and was very friendly and accommodating. I would come back again. More

by charlietax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Mar 16, 2018 -

Heritage Ford responded

That's wonderful to hear! We appreciate you taking the time to share your thoughts. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 14, 2018

Fixed the issue Ford was able to fix the issues with my truck. I appreciate Seth the service writer, and what he was able to help me with and understand the frustrat More

by truck123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Mar 16, 2018 -

Heritage Ford responded

It's very nice to learn that Seth was so helpful! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 14, 2018

Brake problem The service was completed in a timely fashion and the tech thoroughly explained what was done and assured me that no damaged had been done to the roto More

by dram1942
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 16, 2018 -

Heritage Ford responded

I'm glad to hear that Shawn, and the rest of the team, provided such a positive experience. Thank you for taking the time to post. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

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