My Latest trip to Heritage was for service. From start to finish I was well informed by Ryan, with kindness, courtesy. Ryan knows his stuff and delivered knowledgeable answers to all of my many questions. A true asset to Heritage Ford!
Kyle and I went on a diagnostic ride, which can be awkward, but Kyle made it painless and actually enjoyable. Although he didn't have the answer just then, 8 hours later they had the problem figured out. The following week a dropped off my truck for a pretty significant repair and it was completed a few hours ahead of schedule. When I picked it up, I thought there was still something wrong because of a slight clicking noise. Right then and there, Kyle jumped in the truck with me and went for a ride. Although this tiny issue (I didn't know) was NOT part of the original repair, Kyle dropped me off and put the truck right back in the shop. 10 minutes later he handed me the keys and said,"All set, it was just a loose rear wheel hub". I was a little embarrassed but thankful.
The team at Heritage Ford works together like a well-oiled machine. Fast, efficient and they do the job RIGHT! And I'm a hard guy to please.
Thanks a ton Ryan, Kyle and the rest of the team at Heritage!