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Heritage Honda Bel Air - Service Center

4.6

383 Lifetime Service Reviews

1800 Belair Rd, Fallston, Maryland 21047

383 Reviews of Heritage Honda Bel Air - Service Center

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February 11, 2019

"Horrible Service "

- Lauren1234

DO NOT bring your car here. The service is TERRIBLE. Christina and her team are rude and try to screw you out of money. Tried to get me to pay $700 when other Honda dealers I called priced me at $350 for the same work. When confronted Christina beat around the bush and couldn't give me an answer. When I asked why a different service was performed than the one I asked, she was not educated on the issue at all and told me I should just be happy because the service ended up being cheaper. NO! If I wanted a different service I would have gone somewhere else. They do not inform there costumers of a change in service until the work is performed. NEVER HEARD OF SUCH A THING! Dealt with serval other Honda dealers before to have my car serviced and never had any issues. This dealer has awful customer service.

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Recommend Dealer
No
Employees Worked With
Christina Frankos
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 10, 2018

"Poor service"

- Darlene

Poor customer service.. I waited two and a half hours for oil change and I had an appointment.. he said they had to take the walk-ins even though I had an appointment. I told him I would go to Ford from now on and he said good I hope you do

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Recommend Dealer
No
Employees Worked With
November 28, 2018

"Excellent honest service!!"

- JaimeL77

I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV needed new brakes, new tires, new timing belt, all new filters, and an onslaught of other random things totall $4,000 I was beside myself!! I had purchased this CRV 2 years ago from another dealership and had dealt with Andrew Miller (the general manager) … he was so wonderful, I contacted him to ask would be it possible I that I needed all these things. Now when I contacted Andrew I was in Florida (where I live for 50% of the year) and I was about to drive 1200 miles home (to Delaware) and was terrified to drive my car. He assured me that since the last time I got the car serviced it was not possible to have all those things wrong with my CRV. I cannot say enough how thankful I am for Andrew (the general manager) I am sure he is so busy running a dealership, but he made me feel at ease and as if I was the only (crazy) customer he had to take care of. I made the drive from Florida safe and was met by Andrew upon my arrival at the dealership.. he introduced me to Chrissy (the service manager). The kindness, and professionalism did not stop at Andrew… Chrissy was a total doll. Chrissy assured me that they would look over every inch of the CRV and take good care of me, and they did. Long story short, my CRV got an oil change and new tires and that is all she needed. Every person at the dealership was so kind, friendly and wonderful to deal with!!! I will continue to make the hour dive to have my car serviced at Heritage.. you can not put a price on honesty and peace of mind! Thank you so much Andrew, Chrissy & the entire Heritage Honda team!

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Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andrew Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"This service department sucks"

- Honda Sucks

Not willing to listen, charged me $200 to fix an a/c on a car that is two years old. They said it needed a charge but refused to check why. It had to be charged. It had a slow leak from the time it was made. Now it is my issue, I paid a lot of money for this car the least the can do is give me what I paid for. I can’t get a manager to call me back and the receptionist just laughed at me and HUNG UP!!! Really, GREAT SERVICE good luck to you but I would go somewhere else!!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
Nicholas Sloan
September 05, 2018

"Pleasant"

- Lovinlife

I have always used heritage Honda. I usually go to jim when i take my car in for service. He guides me through the process and helps me understand car language, which is foreign to me! Ps a big shout out to Ryan and Don who gave great safe shuttle service!!

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Recommend Dealer
Yes
Employees Worked With
Jim McHugh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 04, 2018

"Feeling like I got swindled. "

- 4Runner

Bought a used vehicle in June and had to get the extended warranty. It’s now September and the vehicle needs new brake calipers. Not pads or rotors but the caliper. Was told this is not a serviceable part so they need to be replaced and that my warranty won’t cover it. So a 800-1000$ job just close to 3 months later. Haven’t even put that many miles on it. Had a great buying expierence but this service issue for sure put a damper on things.

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Recommend Dealer
No
Employees Worked With
Service advisor
August 25, 2018

"Excellent Service!"

- Victoria K.

After a stressful morning of losing my keys and having problems with my spare, Honda Heritage in Bel Air was able to get me in for an appointment quickly. I was able to get a spare key that worked and they tested and changed my battery. No hassle. The service department was friendly and very professional. I was able to relax for the first time during this stressful day. I will definitely be using them in the future to service my car.

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Recommend Dealer
Yes
Employees Worked With
Nicholas Sloan
August 18, 2018

"See my other comments"

- hkrbkrs

I needed an oil change and tire rotation. I setup a drive up and a wait while the service was performed. I have dealt with Jim McHugh in the past and have always been impressed with his professionalism and friendly personality. I have been purchasing Hondas back to the ninties when the dealership was called Bel Air Honda. Wouldn't go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Lan Greer
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dennis Mattheu
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sheila Nesbit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim McHugh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Cheuvront
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 14, 2018

"Thank You"

- Jacko

Scott Cheuvront (Business Manager) has done an exceptional job to ensure customer satisfaction AFTER the sale. I appreciate your assistance to rectify an unfortunate situation. Sean & Patty Jackson

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Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 02, 2018

"CR-V Service"

- waynestrine

I've worked with Jim each time I've brought my Hondas in for service. He is always polite, clear, and professional. He explains things thoroughly and does not try to push services that are not required.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Jim McHugh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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