Heritage Honda Bel Air - Service Center

Great experience!! We have been using Bel Air Honda for our service needs for a couple of years, and we have not always had a positive experience. I was thinking about We have been using Bel Air Honda for our service needs for a couple of years, and we have not always had a positive experience. I was thinking about switching service places but figured I would give them one last try since they are so conveniently located for me. This time Sheila provided outstanding service!! She price matched another dealership and got my car finished under the time I needed it back. Thank you Sheila for showing me that Bel Air Honda can provide excellent customer service. Wendy More

Came back after period of absence I bought my 2011 Pilot from Mike Dowdy October 2010. I absolutely love my pilot and for a few years I brought it to ther service department. Then the I bought my 2011 Pilot from Mike Dowdy October 2010. I absolutely love my pilot and for a few years I brought it to ther service department. Then the customer service went down, there were not many smiles, work done once that didn't need to be nor did I ask for and overall poor customer service, so I left and found a small automotive place. About two years ago I returned to Honda Bel Air to try again. I met Phil Wilson and have been coming back ever since. I was practically in tears that day with problems but he was kind and compassionate as well as professional. The way he treated me and my car's problems were top notch. It's because of him I continue to come back. I can count on him to keep me updated on my car, he reviews the work done and answers all my questions, even though I can be direct and ask a lot. I only deal with Phil whenever I come there so I don't know the other service members. I also still get to see Mike Dowdy with his outgoing attitude and welcoming smile. I More

Very nice!! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! More

Major repairs to my 2011 CR-V I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they coul I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they could take care of the problem, and would look over a couple other concerns as well. The engine repair was warranty, but the other problem was not. Phil still asked the warranty company before billing. He also applied some discounts to the job. He went out of the way to make me feel comfortable and confident with the repairs. Heritage's shuttle service is a plus because I live alone and had no way to drop the car off otherwise. More

Unattentive, unaccountable When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I co When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I confirmed this info, and further and politely advised that I was crunched for time. She seemed annoyed, but checked me in anyway, not saying anything. I even told them I would bring it back another time if it would take longer than an hour. It then took about 25 minutes just to check me in. After 90 minutes of waiting, and no updates provided, I went over to see the advisor. She was on the phone and did not even acknowledge me standing there. I sat down, still no acknowledgement. When she finally got off the phone, and I requested a status update, she apparently did not know who I was and asked my name. She looked up something on her computer, and said that the car was in the lower service area...that was it. I asked what that meant and reminded her that I was told it would take an hour, and that it was now two hours since my arrival. She said she would check and let me know. Ten minutes later, I went back over to her. Again she was on the phone, and again, she did not acknowledge me. I then grabbed another advisor (the one I had the first time I was there for this issue) who immediately checked on the status. He advised me that my car was not even scheduled to be looked for another hour. So I had been waiting for two hours, for a service that I was told would take one hour, and the car had not been seen, nor was it scheduled to be looked at for another hour, AND that the sevice team were all at a regularly scheduled Tuesday morning meeting. YET, NO ONE bothered to advise me of any of this. Despite the fact that I had repeatedly reminded them of the one hour committment I was given, and that I had a vet appointment, and a funeral viewing, and really needed to get my car back. More

Great Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. More

Service center Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 1/4 days instead of the normal 2-3 days for replacement of piston rings More

Another great experience I have been taking my cars to Bel Air Heritage Honda for 15 years. The staff is always friendly knowledgeable and professional. Making appointment was I have been taking my cars to Bel Air Heritage Honda for 15 years. The staff is always friendly knowledgeable and professional. Making appointment was easy. The work done was completed ahead of estimated time. Waiting area is very nice with complimentary coffee tea water and WiFi. Overall great experience. More

Catalytic converter problem Came in for routine oil change and Jim took care of me. Mentioned an odor from emissions which I noticed when I pull in garage. He immediately check Came in for routine oil change and Jim took care of me. Mentioned an odor from emissions which I noticed when I pull in garage. He immediately checked it out for me and confirmed what I noticed. He then took it upon himself to have the technician check out the catalytic converter while I was there. When they confirmed problem, Jim contacted Honda and. got approval to order new parts and repair my car. He saved me a second appt for diagnosis by having all this accomplished while I was there. I set up a later appt (yesterday) to have the new catalytic converter installed. He called ahead of time to let me know when the car would be ready. Jim was extremely efficient, knowledgeable, friendly, and more than willing to check on what I felt as not normal. He could not have been more helpful or made me feel more comfortable and at ease. More

Pleasure having warranty work done Went to this dealership to have suspension work completed that was covered under warranty. From the start the Service Advisor Traci made me feel like Went to this dealership to have suspension work completed that was covered under warranty. From the start the Service Advisor Traci made me feel like my needs were priority. Jay the technician was such a pleasure as he answered all my questions and had me in and out in no time. Eventhough the service I had was covered under warranty, the customer service was top notch. Will return in the future. More