Heritage Honda Bel Air - Service Center

First Service Dept Experience I made an apt for my 1st service to my 2015 Honda Fit. Although I had purchased a Honda Care maintenance contract when I bought the car, it does not s I made an apt for my 1st service to my 2015 Honda Fit. Although I had purchased a Honda Care maintenance contract when I bought the car, it does not seem to be linked to my car's service record in the computer. My service advisor Andres Rebuli told me that unless I mention that I had purchased this contract to the service advisor I am dealing with I would be charged for the service. The first service is a n/c oil change and I had asked on arrival for a tire rotation as the mileage on the car indicated. I was charged for the tire rotation. I phoned Andres Rebuli the next day to tell him about this problem. He called me back very promptly and said I would be refunded the tire rotation price. He also reminded me that I must notify the service advisor of my maintenance contract whenever I come in for service. It really seems that it should be linked to the service record for the car on the computer. I'm still happy with the service I received and the respect I was treated with by Andres Rebuli. More

Excellent, Friendly, Professional! Another excellent experience at Bel Air Honda!!! I brought my 2013 Accord in for an oil change and tire rotation. I was greeted by Mr. Richard Frank, Another excellent experience at Bel Air Honda!!! I brought my 2013 Accord in for an oil change and tire rotation. I was greeted by Mr. Richard Frank, who was professional, cheerful. and enthusiastic! After the service, he reviewed the Multi-Point Vehicle Inspection checklist with me and asked if he left any question I may have had unanswered. Thorough and enjoyable! Since I have been a Bel Air Honda customer for fifteen years, I have struck up relationships with many of the people in just about every department. I always say hello, if they haven't already beaten me to the punch! It's great to have that interaction, mutual smiles, and interest in you as a person! Last but not least, the Cashier, Ms. Darlene Early always has a smile and friendly, cheerful comments for me before I bid farewell and get in my car. Who knew getting your car serviced could be such an enjoyable experience! More

Excellent experience with the Service Dept My experience with BelAir Honda was excellent. The Service Advisor, Andres Rubils, explained everything to me and answered the questions I had. My c My experience with BelAir Honda was excellent. The Service Advisor, Andres Rubils, explained everything to me and answered the questions I had. My car was even ready a little ahead of time! Thanks. More

Great custermer service ! Mr. Hamilton made sure everything was completed corectly and he and the rest of the staff were very professional and very helpful. Great experience... Mr. Hamilton made sure everything was completed corectly and he and the rest of the staff were very professional and very helpful. Great experience... Thank you for your great customer service. More

where's my phone call Since we bought our Honda Civic Hybrid from this dealership we return here for service. Made our service appointment online for the 10K mile servi Since we bought our Honda Civic Hybrid from this dealership we return here for service. Made our service appointment online for the 10K mile service with an oil change. Not sure what 10K service was to be done as the website does not specify. The only service that was completed was the oil change along with the fluid top off. We dropped our car off the night before. The service tech that did the intake asked for a phone # to call when the service was completed and what time did we want to be called. We gave our cellphone # and said we wanted to be notified as soon as the work was completed as we had plans for the day. The tech said 'how about 10am' as our service appointment was for 9AM. We said sure. We decided to go to the dealership and wait for the car. We arrived to find the car outside the service area. The car was finished at 8am that morning (as noted on the service paperwork). What happened to the phone call when finished? We thought maybe the service area called the home phone # but no - no message at home either. More

Great experience with the big 105k service This was my first time at Bel Air Honda. I worked with Andres and found him friendly, helpful, and trustworthy. For a big, expensive service like th This was my first time at Bel Air Honda. I worked with Andres and found him friendly, helpful, and trustworthy. For a big, expensive service like the 105k, I was especially grateful for his good help. I will definitely return to Bel Air and recommend it to others. More

Great Service on Recall Went in for a recall notice, was told it could take 2-3hrs. I was prepared to wait. Andres said he would do his best to make the wait time as short a Went in for a recall notice, was told it could take 2-3hrs. I was prepared to wait. Andres said he would do his best to make the wait time as short as possible. Sure enough my van was done in an hour and a half. He even gave me a discount on the oil change I added to the list. More

Service JR was terrific. Service was superb. Notifications were timely. Thanks for providing me a ride home as well as picking me up when my car was ready JR was terrific. Service was superb. Notifications were timely. Thanks for providing me a ride home as well as picking me up when my car was ready. More

service We have been going to Bel Air Honda ever since we moved to Maryland last year. Andres in the service department has been amazing- he always works aro We have been going to Bel Air Honda ever since we moved to Maryland last year. Andres in the service department has been amazing- he always works around my schedule and has my odyessy done as quickly as possible. He is a true pleasure to work with - honestly he is the reason we continue to go to the dealership versus another mechanic. More

Thank you!!! During the snow storm my passé headlight went off. I called for an appointment, I got scheduled the next day. Clarence answered the phone with courtes During the snow storm my passé headlight went off. I called for an appointment, I got scheduled the next day. Clarence answered the phone with courtesy and very professional. I deal with Richard lee Frank. He is very nice and made my visit so pleasant as well. The lady named started with T , she is very nice and drive my car through car wash. Awesome crew in bel air honda!!! Keep up the good work!! More