Heritage Honda Bel Air - Service Center

Service for new vehicle purchased I purchased a 2015 Honda fit in January. On 2/18 I brought the car in because all of the warning lights on the dash lit up, Engine, steering wheel, e I purchased a 2015 Honda fit in January. On 2/18 I brought the car in because all of the warning lights on the dash lit up, Engine, steering wheel, etc. The salesman told me to bring the car in. The lights were lit when I checked in, the woman who checked me in saw the lights. After about a hour wait a man came out and said when they looked at the car the lights were not lit, no one and they had no idea what caused it. I went on line and found posts that other people had trouble with this. I paid cash for a new car, I would like to know if it has a defect. I did not take down the name of the employee Anita S. Clifford tax1142@comcast.net More

Required Service I had to have an oil change, tire rotation, and transmission flush. Everything went smoothly, and I was treated with great courtesy by Mr. Frank and I had to have an oil change, tire rotation, and transmission flush. Everything went smoothly, and I was treated with great courtesy by Mr. Frank and other staff. The waiting area is a pleasant space. More

Oil Change I came in after work because my oil change light came on. I didn't even know I had an oil change light. I pulled into the garage and was quickly gre I came in after work because my oil change light came on. I didn't even know I had an oil change light. I pulled into the garage and was quickly greeted by an employee who took my information. I was recommended a tire rotation, which I agreed to. I was told it would be about an hour. It wasn't an hour, it was quicker. I waited in a comfortable area with delicious fresh baked cookies and a tv to watch. The area was clean. Everyone I met that day was smiling and friendly. I left in a freshly washed car with a smile on my face. Thanks to every smiling face on that day. More

Quick and easy Brought in vehicle for air bag replacement. Pre-ordered part took 10 days to arrive. Total time in dealership was 2.5 hours. Could not have been mo Brought in vehicle for air bag replacement. Pre-ordered part took 10 days to arrive. Total time in dealership was 2.5 hours. Could not have been more pleased. More

Great Customer Service - Dealer Prices JR Hamilton is a friendly, thorough and complete customer service person. He went out of his way to do everything he could to make my experience as pa JR Hamilton is a friendly, thorough and complete customer service person. He went out of his way to do everything he could to make my experience as painless as possible. He also did what he could to control costs but one can only do so much with dealer cost. I will say that I'm not used to dealer hourly labor rates and parts costs but there's not a whole lot that can be done for that. I would recommend JR to anyone looking for an honest and friendly service professional. Thanks, JR Mark More

THE BEST service experience EVER!!! I have a 2009 Acura TSX and I have been to several Honda/Acura dealerships in the MD, DE area for service returning with a bad experience (ridiculous I have a 2009 Acura TSX and I have been to several Honda/Acura dealerships in the MD, DE area for service returning with a bad experience (ridiculous pricing, unnecessary service recommendations, poor customer service). There was a point where I was planning to sell away my Acura and move to some other brand. I did a lot of searching for reviews online and zeroed this dealership down and I was not disappointed.It was the complete opposite with Belair Honda! It was great working with Richard and I was greatly impressed with the service provided. He provided all the information I needed with patience and he was very courteous. I also was offered competitive and reasonable pricing. Kudos to him and the team!! More

Aweomse customer service Bel-Air Honda came highly recommended to me and now I feel it is only right to further spreading the word of their excellent customer service. Upon p Bel-Air Honda came highly recommended to me and now I feel it is only right to further spreading the word of their excellent customer service. Upon purchasing my brand new 2015 civic si I traveled around to different dealers and test driving different vehicles. At Bel-Air Honda they got me into the car I wanted at exactly the rate I wanted and have since touched base to check in on my satisfaction with my purchase. When I went to get the oil changed for the first time the service was no different. All of the staff was extremely friendly and got my car in and out in a very timely manner. When the car was complete the technician named "Matt" offered to answer a couple questions I had pertaining to the car and provided me with very good explanations. More

Avoid this place! Dropped my brand new car off (less than 500 miles on it and over 1/2 a tank of gas) for installation of a remote starter. When I picked it up the nex Dropped my brand new car off (less than 500 miles on it and over 1/2 a tank of gas) for installation of a remote starter. When I picked it up the next day, there were over 800 miles on it and it was short on gas. Someone apparently had a grand time cruising around in my car, but nobody there seems to know what happened. After some preliminary discussion over a week ago, they have yet to contact me with any sort of explanation and the whole issue seems to have been swept under the rug. I"ll be taking my car elsewhere for service. More

JR Hamilton Very helpful and friendly. JR went out of his way to make sure I had everything I needed and went above and beyond expectations. Very friendly guy to Very helpful and friendly. JR went out of his way to make sure I had everything I needed and went above and beyond expectations. Very friendly guy to work with. Knows his stuff and gets the job done well. There was no hassle for me to get a replacement key for my car. More

service I've been doing service with Bel Air Honda since 2006, purchasing a new Honda Civic Hybrid. Chrissy Richmond usually handles my service. It's ALWAYS e I've been doing service with Bel Air Honda since 2006, purchasing a new Honda Civic Hybrid. Chrissy Richmond usually handles my service. It's ALWAYS efficient, catered to fit my schedule and great prices even if I don't have the oil change coupon!! This was my first experience with Richard Frank. He was just as wonderful to work with. My car needed spark plugs. I was quoted a price for 4 plugs. When Frank looked at the estimated, he said,"Wait a minute. It's a hybrid. I think it takes 8 plugs". He knows his cars. Yes, it took 8 BUT since I was already quoted a price and they had made the error, I was only charged for 30 minutes labor instead of an hour to compensate. I saved $110 overall. Top 10 rating. More