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Heritage Honda Bel Air - Service Center
Fallston, MD
1,307 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,307 Reviews of Heritage Honda Bel Air - Service Center
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January 11, 2015
Friendly and Knowledgeable Staff! I brought my 2008 Honda Civic in because it was making some noise. I was very impressed with friendly and knowledgeable staff. They kept me informed a I brought my 2008 Honda Civic in because it was making some noise. I was very impressed with friendly and knowledgeable staff. They kept me informed as to what was happening, determined the cause and fix it! This was my second visit to this dealership and I will continue to use their services. Thank you! More
by Trina
Employees Worked With
Richard Frank
January 08, 2015
Great Customer Service! My CRV recently needed service for a new battery - the customer service was very helpful and informative! J R made the visit easy and stress-free! My CRV recently needed service for a new battery - the customer service was very helpful and informative! J R made the visit easy and stress-free! More
by candim22
Employees Worked With
J R Hamilton
January 07, 2015
Very friendly customer service. I was at the dealer shop to change the oil of my 2012 CRV; the customer service was very friendly and welcoming; Andres gave me a good detailed inform I was at the dealer shop to change the oil of my 2012 CRV; the customer service was very friendly and welcoming; Andres gave me a good detailed information of what services my vehicle needed; the waiting time and prices. The waiting time was actually shorter than what he told me, and I felt satisfied with the service. More
by deise20
January 03, 2015
Minor Service of New Car Being new to Honda, this was my first experience with Bel Air Honda's Service Dept. While work was minor (add door-edge guards) I was pleasantly surp Being new to Honda, this was my first experience with Bel Air Honda's Service Dept. While work was minor (add door-edge guards) I was pleasantly surprised with the courteous attention given to my work done. Richard Frank - the Honda Service Advisor - was thorough and friendly and explained a few other features of my new car I was unaware of. The work was done in about 1 hour, as I was told to expect and Mr Frank walked me through the process of closing out the job and departure. Kudos to all in the Service Dept. JHH More
by JHH
Employees Worked With
Richard Frank
January 02, 2015
terrible customer service I will never bring my car again for service. When i first took it there they kept telling me that noting was wrong with my car 4 hours later they find I will never bring my car again for service. When i first took it there they kept telling me that noting was wrong with my car 4 hours later they find one of the issues. They order the part was suppose to be in 3 days they were gunna call. So 10 days later i called they said oh it just came in today. Yea right. So i asked them over the phone do i need to bring in all of my keys when they replace the imbolizer? They said no. So i take the car to them tuesday drop it off over nite for wensday. They asked me if i wanted the car to be washed i said yes. So wensday i go to pick up the car guess what none of my keys worked to the car except the one they reprogramed. And the car never got washed. So i go in to talk to the service guy richard i stood there for about 20 minutes before i was greeted. Then i finally told one of the actual mechanics mike what was going on hes the one who told me they needed all keys to reprogram. So i live 40 miles away from this dealership so i go all the way home to get the other 3 keys and bring the car back out to have reprogramed i told the guy richard that i was gunna go grab food to please call me when it was done 3 hours later i go back up there cause they were closing in 20 minutes and i asked one of the men out in the service lane how long the car has been ready he told me atleast and hour. So i guess they wernt gunna call me. I go back in the front they told me to hang tight they needed to finsih up my paper work 20 mins later they never gave me any paper work they just said the keys in the car. I go to the car guess what still didnt get washed. I feel like that the guy i was dealing with is very unproffesinal so unorganized lack of leadership. No cumunacation skills at all. And to top it off theres still something wrong with my car. The sales part of this dealership is great (peter) Just the service dept sucks More
by 2014accord
Employees Worked With
Richard Frank
January 01, 2015
Regular maintenance support I have been bringing my 2010 Fit to you for regular service since buying it from you. I have always been pleased with the service, the timelines given I have been bringing my 2010 Fit to you for regular service since buying it from you. I have always been pleased with the service, the timelines given and adhered to, and the courteous staff. My service on 12-31-13 was coordinated by Richard Frank, a first contact. I found him to be most accommodating, clear and thorough in explaining recommended services, and eager to assist me with a ride to and from the dealership if needed. My experiences with Bel Air Honda are more appreciated as a result of my dismal experiences at Cook VW with my last car. There, I was lied to and fraudulently charged for services unnecessary/not done. Thank you for restoring my faith in a car dealership. Tami Metz More
by Tami
Employees Worked With
Richard Frank
December 31, 2014
Service J.R got me in and situated as soon as I got there! Awesome customer service, he made sure that my car was taken care of. He actually cares about his c J.R got me in and situated as soon as I got there! Awesome customer service, he made sure that my car was taken care of. He actually cares about his customers which is really hard to find nowadays! More
by Taylor
Employees Worked With
J R Hamilton, Peter Ikotun
December 30, 2014
service JR was able to take care of me as soon as I walked through the door , super friendly and made me feel like I was in good hands. He promised great qual JR was able to take care of me as soon as I walked through the door , super friendly and made me feel like I was in good hands. He promised great quality service , which I know bel air honda always provides ! More
by kelseybowman11
Employees Worked With
J R Hamilton
December 30, 2014
Multi point inspection I bought a used Honda Civic and took it to Bel Air Honda, my local Honda dealership, to get it all checked out. JR took awesome care of me and my ca I bought a used Honda Civic and took it to Bel Air Honda, my local Honda dealership, to get it all checked out. JR took awesome care of me and my car. He explained everything to me and was extremely helpful and just as friendly! I had a great experience and will be returning for every need I have for the car. 10/10 experience for sure! More
by Coupebill
Employees Worked With
J R Hamilton
December 12, 2014
Friendly Service with a smile ! My Mother and I both stopped by Bel Air Honda to see Rick, who has sold us both cars.He was more than friendly and answered my Mom's questions about h My Mother and I both stopped by Bel Air Honda to see Rick, who has sold us both cars.He was more than friendly and answered my Mom's questions about her new Accord, and he kindly washed both of our vehicles.The next Honda I buy, I will buy from Rick ! - J.W. More
by jonathan.west.3998
Employees Worked With
Rick Tassone
