Heritage Honda Bel Air - Service Center

Oil Change Experience I bought my 2007 Ridgeline at the same location Bel Air Honda is at now and have had it serviced there for 7 years. I usual do not make an appointmen I bought my 2007 Ridgeline at the same location Bel Air Honda is at now and have had it serviced there for 7 years. I usual do not make an appointment for oil changes and just drop in. It usually takes 45mins. to 1 hour. I have been on a tight schedule recently and had tried several times to drop by and get my oil changed but other things came up so I decided to use Bel Air Honda's "Express" oil change and to make things more predictable I made my appointment online thinking at the worse it would take an hour. As I checked in my truck I was told it would be about an hour since I was going to get the complementary car wash which would take an additional 10 minutes. To make a long story short from the time I got checked in (which took 10 minutes waiting to get checked in) to the time I got back in my truck 2 hours had elapsed. After 1-1/2 hours or so I asked the status and was told it would be around in 5 minutes or so. I don't know what was going on in the service department but it would have been nice to have been kept updated on the status and help manage expectations a little better vs. me having to go ask. There a any number of places that can provide that service in a timely manner. More

Always a pleasant experience! I brought my 2013 Accord V-6 Coupe in for an oil change and tire rotation. I was greeted by Ms. Chrissi Richmond, the new Assistant Service Manager, w I brought my 2013 Accord V-6 Coupe in for an oil change and tire rotation. I was greeted by Ms. Chrissi Richmond, the new Assistant Service Manager, who assigned Mr. JR Hamilton, who recently transferred from sales to service, to be my service advisor. I have been dealing with Chrissi for years whenever I took my car in for service or repairs. Mr. Hamilton is personable, professional, and always has a smile on his face! He took care of the details and saw to it that I was happy with my visit. While waiting for my car, I usually walk around the showroom and see what's new and which cars are on the floor. Mike Reinsfelder, who sold my car to me in April 2013, enthusiastically gave me a tour of the new models and pointed out all the innovations for the 2015 model year cars at Bel Air Honda. Always a pleasant experience, I look forward to chatting with the friendly, professional folks there. More

ACURA MDX 100k service I just had my 2009 MDX serviced and had nothing but a wonderful experience. The pricing of the service was significantly lower that of the Acura deale I just had my 2009 MDX serviced and had nothing but a wonderful experience. The pricing of the service was significantly lower that of the Acura dealerships and the work performed was superb. JR was great to work with and I plan on continuing to have my vehicles serviced at Bel Air Honda More

Service department is always friendly friendly & helpful. The overall service is good as far as quality & speed, it is pricey. worth the extra money to know that we are safe. friendly & helpful. The overall service is good as far as quality & speed, it is pricey. worth the extra money to know that we are safe. More

Consistently great service As always, service was fast, efficient, of quality, and completed in a reasonable amount of time. Having moved to another state, I questioned how I co As always, service was fast, efficient, of quality, and completed in a reasonable amount of time. Having moved to another state, I questioned how I could get access to records for the dealer in Florida. The cashier offered to copy and Mail records to me. That was very helpful! More

helpfull Rick is very attentive ! Belair Honda was able to get me in same day in the eveing and that helps with my schedule and I really like that. Thanks Rick is very attentive ! Belair Honda was able to get me in same day in the eveing and that helps with my schedule and I really like that. Thanks More

Service visit I recently visited BelAir Honda because the tire pressure light was on. The service person took care of my car right away and even washed my care aft I recently visited BelAir Honda because the tire pressure light was on. The service person took care of my car right away and even washed my care afterwards. I was very satisified with the service and I am very satisfied with my new Honda CRV. Tommy Taylor More

Thank you They were very nice, polite, and professional. I will definitely come back, and I encourage others to also. The free cookies were a nice touch as well They were very nice, polite, and professional. I will definitely come back, and I encourage others to also. The free cookies were a nice touch as well. More

Great crew Special mention to Jason Ray for being such a great service person to my Honda Oddysey. He came highly recomended by a friend and also to Crissy my f Special mention to Jason Ray for being such a great service person to my Honda Oddysey. He came highly recomended by a friend and also to Crissy my favorite service advisor, she is always patient, honest and accommodating. Excellent service center with a great crew of people..... More

Review for vehicle service I brought my 2003 Honda Odyssey in last week for an oil change. There was absolutely no pressure to have anything else done. My technician, Jason Ray I brought my 2003 Honda Odyssey in last week for an oil change. There was absolutely no pressure to have anything else done. My technician, Jason Ray, came out personally to let me know that the service was completed and all was well. He also gave me a heads-up that within the next year I will need to get the belts changed and the approx. cost. I really appreciated the personal service he provides for every repair done on my car. I will only bring my car to this Honda dealership and I will always request Jason Ray. Thanks, Jason Tina Huss More