Heritage Honda Bel Air - Service Center

Very friendly My first visit and I was greeted as soon as I exited my vehicle. JR was very friendly and knowledgeable. He kept me informed of my waiting time and t My first visit and I was greeted as soon as I exited my vehicle. JR was very friendly and knowledgeable. He kept me informed of my waiting time and the price for the services. I am very impressed. What a great person in JR. More

First Oil Change My husband and I purchased a 2014 Honda Accord a few months ago and just took it to Bel Air Honda for our first FREE oil change. The first thing we n My husband and I purchased a 2014 Honda Accord a few months ago and just took it to Bel Air Honda for our first FREE oil change. The first thing we noticed was how clean and welcoming the Service Department looks. After pulling into the service bay, a gentleman walked up to the vehicle, opened the door, scanned the vehicle's barcode with an iPad (very cool) and said "Hello Mr. Hammen, how can I help you today?" The mechanic changed the oil, completed a multi point inspection of the vehicle and washed it :). After the service was completed, I received an email From Mr. Hamilton with the multi-point inspection and automobile status report. This is a great added bonus for doing business with Bel Air Honda! I'll definitely continue to service both my Accord and Pilot at Bel Air Honda! More

Routine Service I bought my car from Bel Air Honda and took it there for its second oil change - and this time - tire rotation. Cost was ~$65.00. That seems expensi I bought my car from Bel Air Honda and took it there for its second oil change - and this time - tire rotation. Cost was ~$65.00. That seems expensive to me for an oil change and tire rotation, but not out of this world expensive. I brought it in for service @ 10:15am and it was ready @ 12:33pm (they estimated it would be ready @ 11:50am). Personally, I think 2 hours and 15 minutes to do an oil change and tire rotation is ludicrous. But, it didn't matter much to me since my wife picked me up and we had brunch. If I was waiting for the car, I probably would have been a little miffed. But, I'd rather them actually do the work right and take over 2 hours than not do the job right or do it at all. Other dealerships, not mentioning names, but let's just call them Boyota consistently didn't change the oil filter. Customer service was great though. I was welcomed right away, the person was more than friendly, and when I came to pickup the car after service was completed, the customer service continued to be great. Again, I was met right away, with a smile, and was processed quickly. Overall, I'd recommend this dealership. The only negative thing that I could say is the time it took to complete routine service - but again, I'd rather the service be done right and take a little longer than vice versa. More

Extremely pleasant experience Any time I go to Bel Air Honda, I am greeted immediately and directed to the proper dept. Everyone goes out of their way to make each visit a pleasant Any time I go to Bel Air Honda, I am greeted immediately and directed to the proper dept. Everyone goes out of their way to make each visit a pleasant experience. More

Satisfied Customer Took my civic in for an oilt change...was able to make my appointment online w/no issues....staff was extremely courteous. They even washed my card. Took my civic in for an oilt change...was able to make my appointment online w/no issues....staff was extremely courteous. They even washed my card. Thank you !!! More

Excellent service with quick turnaround I brought my 2008 accord in for service on a Monday morning and Ben Meyers was able to quickly diagnose the problem, order the new parts ( alternator, I brought my 2008 accord in for service on a Monday morning and Ben Meyers was able to quickly diagnose the problem, order the new parts ( alternator, gasket, battery), and got me back on the road the very next day. He was professional, knowledgeable, and went out of his way to ensure I had a positive experience at his service center. I'll definitely be requesting him for my next service appointment. More

Excellent service experience Took Accord in for C Service. Handled by JR Hamilton---very professional and courteous! Work done by Blaine Peters. He is the best. I go where Bla Took Accord in for C Service. Handled by JR Hamilton---very professional and courteous! Work done by Blaine Peters. He is the best. I go where Blaine goes. SO GLAD THAT HE IS BACK. There is no more knowledgeable mechanic than Blaine. You know when Blaine suggests something that needs attention that it NEEDS attention and we get it done. Don't have the same feeling with all mechanics. Overall a wonderful service experience at Bel Air Honda. Chrissy Richmond has been promoted...good for her...she always has handled our service experience and she is also the best. More

First service experience Had first service done on new CR-V. Handled by JR Hamilton who was professional and courteous. Service done in one hour as promised. No cost to me for Had first service done on new CR-V. Handled by JR Hamilton who was professional and courteous. Service done in one hour as promised. No cost to me for first service, including a car wash. Very satisfied with this experience. More

Very impressed! Relocated to the area for a needed a warranty service. BelAir Honda's service department was very professional & courteous! We were so satisfied, we b Relocated to the area for a needed a warranty service. BelAir Honda's service department was very professional & courteous! We were so satisfied, we brought in our other Honda for service the NEXT DAY! More

Great service Very friendly, made sure I understood what was being done to my vehicle. Answered a couple of questions I had giving me a warm and fuzzy about the ent Very friendly, made sure I understood what was being done to my vehicle. Answered a couple of questions I had giving me a warm and fuzzy about the entire visit. More