Heritage Honda Bel Air - Service Center

1st Service - Nailed it This was our first service appointment after purchasing our pre-owned Honda Pilot in February. Angela was super nice when I made my appt (as well as w This was our first service appointment after purchasing our pre-owned Honda Pilot in February. Angela was super nice when I made my appt (as well as when I called to change my type of service). The drop-off was easy and they had it ready the next morning. They were very helpful explaining our warranty coverage. The service reports are very comprehensive and easy to understand. I love how they email an appt confirmation, reminder, and then a report afterwards, makes it easy for record-keeping. More

Kurt Roman - Exceptional Service My family & I had an unfortunate experience when we were driving from the Philadelphia area to D.C.. Our Honda Odyssey broke down in the middle lane o My family & I had an unfortunate experience when we were driving from the Philadelphia area to D.C.. Our Honda Odyssey broke down in the middle lane of 95 just south of Havre de Grace, Md. I was trying to pass a tractor trailer on my right but when I put my foot on the gas he engine just sputtered. Luckily, I was able to manuever to the shoulder without any power. The tow truck driver took us to BelAir Honda where I met Kurt. Kurt listened to my harrowing experience with a sympathetic ear. He stated that he would have the car diagnosed by the end of the day and he was true to his word and this was on a Saturday ! It turns out that a recalled fuel pump was improperly replaced by my dealer in the Phila. area. Not only did Kurt have the car repaired but he dealt directly with my dealer on the technical issues while keeping me in the loop the whole time. Kurt went above the call of duty. When I buy my next Honda, I will drive the two hours to deal with Bel Air. More

Kurt Roman-Service Department Kurt, the service writer was extremely friendly, professional, and courteous. I liked that he took the time to engage in a conversation with me and g Kurt, the service writer was extremely friendly, professional, and courteous. I liked that he took the time to engage in a conversation with me and gave his utmost attention. This was a very pleasant service experience. More

Service Work was started and completed on time. Service rep. was reasonably friendly. Prices are high; so it's not particularly a good value. Waiting room Work was started and completed on time. Service rep. was reasonably friendly. Prices are high; so it's not particularly a good value. Waiting room is nice. I guess the high prices pay for the cookies and coffee. More

Security Check and level A maintenance Everything was handled quickly and efficiently by Bruce. He was courteous, answered all my questions and took good care of my car. I also appreciate Everything was handled quickly and efficiently by Bruce. He was courteous, answered all my questions and took good care of my car. I also appreciated that I received a call automatically letting me know that it was time for my vehicle to be serviced. More

Very professional and friendly Kurt and Xavier were very friendly and professional--they made the service process easy for me. My car was ready when they said it would be, and I app Kurt and Xavier were very friendly and professional--they made the service process easy for me. My car was ready when they said it would be, and I appreciate their attentiveness. Xavier ensured that I was happy with the work when I picked up the car. More

Great customer service and work. My service rep, Chrissy Richmond, is great to work with. She has helped me since I purchased my 2007 Accord at that dealership in March 2007. She not My service rep, Chrissy Richmond, is great to work with. She has helped me since I purchased my 2007 Accord at that dealership in March 2007. She not only knows car, but she is very sympathetic and helpful in working within my budget limitations. (We are retired and on fixed incomes.). She is an outstanding rep. I have only 2 regreats: 1) After this review, she may get so populart that she won't have time for me. (joke), and 2) It will be hard to find as good a service rep when we move to Florida next year. More

Extreemly Satisfied We have been coming to Bel Air Honda Service department for a few years. As always they were very courteous and the service well done. We have been coming to Bel Air Honda Service department for a few years. As always they were very courteous and the service well done. More

Pilot check engine light After contacting the dealership about engine light problem, I made an appointment for Friday at 9:00a.m.. When I arrived I was greeted and my car was After contacting the dealership about engine light problem, I made an appointment for Friday at 9:00a.m.. When I arrived I was greeted and my car was taken to have the problem checked. I asked if the car would be ready by 3:30p.m. I received a call around 2:30 and was told the car was ready. When I arrived I was informed what work was done and what would be the next step if the problem reoccurred . I was very pleased with the service and all of the people I encountered. I was especially pleased with Chrissy Richmond because she made sure I was pleased with the work that was done. She also noticed the car had not been washed and she took it upon herself to make sure it was done before I left the dealership. Thank you for making the experience painless . More

1997 Accord Service If you want your vehicle to run smoothly for years, take it to Bel Air Honda's service department and ask for Chrissy Richmond. She keeps me advised If you want your vehicle to run smoothly for years, take it to Bel Air Honda's service department and ask for Chrissy Richmond. She keeps me advised on the status of the service for which I took my vehicle to Bel Honda for service. When the technician brings the vehicle back to the pick-up area, Chrissy explains the service and lets me know if when the next service is due. I highly recommend Bel Air Honda. More