Heritage Honda Bel Air - Service Center

Poor Service on a 1st time oil change Came in for my free oil change because I bought my car from your dealership. I had 5725 miles on my 2014 Accord w/ 40% oil life left. I inquired about Came in for my free oil change because I bought my car from your dealership. I had 5725 miles on my 2014 Accord w/ 40% oil life left. I inquired about rotating my tires as I was close to 6,000 miles (I work in a retail tire company) was told that's not free. Of course not why wouldn't you take care of me the first time maybe I would return to get my vehicle service since it's new. Nope Chrissy said sorry it's not free. I declined to pay for abtire rotation so I waited for my oil change was about 45 minutes, Chrissy called me to the counter and said I was done and that they toped all my fluids off and air pressure. Really you toped all my fluids the only one needed was the washer fluid. If any other fluids were low then either I have a leak or it was not prep correctly when I bought the car 2 months prior. She then proceeded to tell me about a survey that will be emailed to me and she stated please fill out as it helps her out and anything less then excellent is a failure. Well I don't like to be told please do this survey. And just like my company does a survey we don't tell our customers because we want a real snap shot of our business. What she did was coaching for a good score. Sobi get to my car and I leave, bad mistake as I was driving I looked at the oil change reminder and it showed to return on 9/24/14 or 8425. My miles were 5725. Is this a new oil change service for 2700 miles?? I have full synthetic oil?? Again I was confused, so I looked at the invoice Chrissy keyed in the wrong miles she put down 5425. So I go back and I'm told by service manager oh they have 2 machines for oil change stickers 3,000 and 7,500 miles. Well why in the world would you put a sticker in the window when he and the sales person states I want to go by the oil life percentage. Well like I said I'm in the field and know about all this, they tried to explain to me like I'm an idiot. And as far as the tire rotation was told again by service manager its not it free unless I bought the package. Unreal on how I was treated. What if I was not in the field or my wife brought this car in and was treated like this they or her and including me will never return to BelAir Honda. I have other Honda dealers to service my car and I really hope this is not practiced in all Honda Dealers... More

They're not cheap, but they're good I've been taking my Honda here for service since I bought it. Good service, accurate diagnosis of problems and timely as well. They're not cheap (bu I've been taking my Honda here for service since I bought it. Good service, accurate diagnosis of problems and timely as well. They're not cheap (but you get what you pay for). More

Chrissy Richmond One of the MAIN reasons that I keep coming back to Bel Air Honda is Chrissy Richmond. She is ALWAYS knowledgeable, courteous, friendly, and very comp One of the MAIN reasons that I keep coming back to Bel Air Honda is Chrissy Richmond. She is ALWAYS knowledgeable, courteous, friendly, and very competent. My Honda service is always completed in a timely manner, due primarily to Chrissy.... More

10K Mile 2013 Accord Coupe Service and Oil Change The Bel Air Honda Service team was ready, willing, and able to answer all my questions, and provided prompt service and on time delivery. Thanks! The Bel Air Honda Service team was ready, willing, and able to answer all my questions, and provided prompt service and on time delivery. Thanks! More

Great service I made an appointment on the phone for my scheduled maintenance. I have a 2007 Honda Accord. The people I spoke with were very polite and professional I made an appointment on the phone for my scheduled maintenance. I have a 2007 Honda Accord. The people I spoke with were very polite and professional. They answered my questions about what was involved in the A13 maintenance , and how long it would take. When I arrived for my appointment, I was greeted right away. Brittany was helping me. She was very courteous and efficient. She told me to enjoy some coffee and cookies while I was waiting, since I declined the offer of a loaner car. The fresh, home-baked cookies were excellent! They were a delicious treat to enjoy while I read the paper. I rely on Bel Air Honda for all my maintenance needs. They are great to deal with! More

On time! As always I was treated very courteously, the service was thorough, and any recommendations were explained to me. Most importantly the service was com As always I was treated very courteously, the service was thorough, and any recommendations were explained to me. Most importantly the service was completed on time. More

Out of our way but worth it! At Rick Tassone's encouragement, we drove our 2011 CRV from Towson to Bel Air for service - an oil change. At Rick's encouragement, we worked with Ch At Rick Tassone's encouragement, we drove our 2011 CRV from Towson to Bel Air for service - an oil change. At Rick's encouragement, we worked with Chrissy Richmond. Like he steered us right with the CRV, he steered us right with the service. My wife had a pleasurable and short wait while the service was performed talked with other satisfied customers. Chrissy was polite; Rick came over and said hi. The car ran great and the price was tough to beat. Thanks Rick, Chrissy, and Bel Air Honda! More

Service is great. Brought my 2008 CR-V in for what I thought would be a "major" service (62K miles) but I was told the major service was done two services ago. I am ve Brought my 2008 CR-V in for what I thought would be a "major" service (62K miles) but I was told the major service was done two services ago. I am very please with the helpfullness and friendlyness of the service advisors. And the vehicle is always serviced promptly and completely. More

Thanks Chrissy! Chrissy is always courteous and professional. She has been extremely helpful in fixing my tire issues. I will recommend her and this Honda dealership. Chrissy is always courteous and professional. She has been extremely helpful in fixing my tire issues. I will recommend her and this Honda dealership. Bonus for Chrissy! More

Bruce Knapik Thank you, Bruce & Bel Air Honda. Always great service done right and on time. A professional staff that is always courteous and helpful. Thanks ag Thank you, Bruce & Bel Air Honda. Always great service done right and on time. A professional staff that is always courteous and helpful. Thanks again. More