Heritage Honda Bel Air - Service Center

Best Customer Service Ever Experienced This dealership exhibits exceptional customer service from the time of scheduling an appt through pick up. Every employee I encountered was friendly This dealership exhibits exceptional customer service from the time of scheduling an appt through pick up. Every employee I encountered was friendly and helpful. Thanks! More

SERVICE I HAD STOPPED COMING TO THE HONDA DEALERSHIP FOR SERVICE. THE PRICE WAS TOO HIGH FOR ME AND SOME WORK RECOMMENDED WAS NOT NECESSARY AT THE TIME. I RE I HAD STOPPED COMING TO THE HONDA DEALERSHIP FOR SERVICE. THE PRICE WAS TOO HIGH FOR ME AND SOME WORK RECOMMENDED WAS NOT NECESSARY AT THE TIME. I RETURNED YESTERDAY BECAUSE I NEEDED ROTORS AND FIGURED I COULD TRUST THE DEALER MORE THAN ANY OLD CAR SERVICE PLACE. I HOPE I WAS RIGHT BECAUSE THE PRICE AT THE DEALOR WAS OVER 3 TIMES MORE THAN MY OTHER PLACE OF SERVICE. I HAD ONLY HAD OIL CHANGES AND TIRE REPLACEMENTS AT THE OTHER PLACE. MY SERVICE CONSULTANT AT BELAIR WAS KURT ROMAN. I WILL ASK FOR HIM EVERY TIME I EVER NEED SERVICE AT BELAIR HONDA. HE WAS SO VERY PATIENT WITH ME AND EXPLAINED EVERYTHING IN LANGUAGE I COULD UNDERSTAND.... I AM A NURSE...NOT AN AUTO MECHANIC! HE SAW TO IT THAT I GOT THE BEST PRICE AND HONEST SERVICE OFFERED. TODAY I CALLED HIM AGAIN.... WHAT A PEST I AM! I NEEDED AN EXPLANATION OF SOMETHING ON MY BILL. HE WAS AGAIN PATIENT WITH ME AND SAW MY POINT . THIS IS THE TYPE OF SERVICE A COMPANY LOOKS FOR..... THE KIND WHO CARES ABOUT THE CUSTOMER FIRST AND STICKS WITH THEM UNTIL THEIR PROBLEM IS RESOLVED. KURT ROMAN GETS AND A+ IN MY BOOK! THANKS KURT! BEING AN X MARINE DIDN'T HURT MATTERS EITHER! More

Very happy with the service! From the time I made an appointment to get my Honda worked on to the very end Chrissy was professional and helpful. Grateful and pleased! From the time I made an appointment to get my Honda worked on to the very end Chrissy was professional and helpful. Grateful and pleased! More

Another stellar service appointment Stopped in prior to work for express service oil change. I was greeted by Chrissy who quickly checked me in and directed me to the waiting area and co Stopped in prior to work for express service oil change. I was greeted by Chrissy who quickly checked me in and directed me to the waiting area and complimentary coffee and cookies. During the inspection, they noticed that tires were out of alignment and brakes pads were in need of replacement. Both were fixed quickly and I was on my way. I have 3 Hondas and they are all serviced by Bel Air Honda. I have been going there for over 11 years and have always been treated very well. More

Chrissy Richmond Chrissy is always eager to help and make your experience pleasant. She is polite and courteous when you bring your vehicle in. I would recommend this Chrissy is always eager to help and make your experience pleasant. She is polite and courteous when you bring your vehicle in. I would recommend this dealership for service. More

Thanks! I had a routine appointment for an oil change and tire rotation. Bruce met me at my vehicle and was very polite and professional. The lounge was com I had a routine appointment for an oil change and tire rotation. Bruce met me at my vehicle and was very polite and professional. The lounge was comfortable with TV, coffee, water, cookies, and magazines. The car was done in under an hour and was even washed. Thanks again. More

Excellent service When I purchased my last car from Rick Tassone, he strongly encouraged me to try the service department for my car. I totally trust Rick's opinion as When I purchased my last car from Rick Tassone, he strongly encouraged me to try the service department for my car. I totally trust Rick's opinion as I have bought several cars from hIm but never utilized the service dept. at Belair Honda. I am totally satisfied and glad that I have used the service dept. each time it was needed including simple oils changes. My last visit, the service advisor was Chrissy Richmond. She was wonderful to work with and kept me informed as to the service that was being performed. She was courteous, knowledgeable and even though very busy, she took the time needed for me. Thank you Rick and Chrissy!! More

Thank you for solving my A/C problem I brought my vehicle into the dealer to have the air conditioning inspected on my wife's 2007 Honda CR-V. They found the problem and fixed it quickly. I brought my vehicle into the dealer to have the air conditioning inspected on my wife's 2007 Honda CR-V. They found the problem and fixed it quickly. Thank you! More

Service visit The service was perfect. I pull in to the service lane, toss my keys to Chrissy and a few minutes later I'm on the road again. Not to mention the car The service was perfect. I pull in to the service lane, toss my keys to Chrissy and a few minutes later I'm on the road again. Not to mention the car wash! Thanks again for being so easy to work with and reliable. More