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Heritage Honda Bel Air - Service Center
Fallston, MD
1,308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,308 Reviews of Heritage Honda Bel Air - Service Center
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May 28, 2014
Service Experience Outstanding. Brittany the service advisor was friendly, informative and efficient. My vehicle was serviced, washed and returned to me in absolutely Outstanding. Brittany the service advisor was friendly, informative and efficient. My vehicle was serviced, washed and returned to me in absolutely no time at all. Barely got comfortable in your ecellent lounge. More
by mac2506
May 27, 2014
Paint defect woes Brought in a 2009 Honda Civic LX for a warranty defect in the paint . Had to wait 6 months for an appointment. The car was sent off property for the Brought in a 2009 Honda Civic LX for a warranty defect in the paint . Had to wait 6 months for an appointment. The car was sent off property for the work to be done. After a week without a car we received our car back. The places re painted looked okay but the doors (where it wasn't re painted ) were trashed. They sanded those areas in spots and it is very noticeable . The windshield was also sanded as well as the side mirrors . It is very noticeable. Brought the car back to Bel Air Honda only to be handed to autobody shop phone number and be told it's not our problem. I dropped it off at Honda and picked it up at Honda how can it not be their problem..........now I'm getting a run around from the auto body shop. Very disappointed from the dealership and we bought the car there..........don't recommend! More
by Rastusbeufort
Employees Worked With
Not sure
May 22, 2014
Horrible Service Last Wed (5-14/14) I took my CRV for the10,000 mile check up and to complain a second time about fluid leaking from my car. At first oil change they Last Wed (5-14/14) I took my CRV for the10,000 mile check up and to complain a second time about fluid leaking from my car. At first oil change they said there was no leak. Now they said I need a new transmission. Transmission ordered and put in the car by Tuesday. Went in to pick up car and drove about ten minutes away and had no air conditioning. Went right back to shop and sat for 2 hrs. and they told me it might be electrical system problem, they would call me the next day . I have not heard from them today which is Wed a full week now. I have not had a good experience with this service center yet. When I bought the car we had them install a rear spoiler with brake light bar. After driving for awhile it came to our attention the light on spoiler was not working. Again I sat there 2 hrs. and they said it was fixed. Went home and it still did not work and it was left apart in the back of car. I called and they said that they ordered the light. Why did I sit there for so long. Went back got light fixed finally. Next time I went in for 1st oil change and that is when I complained about leak. They said there was no leak. All this time driving it probably needed a new transmission at this point. Luckily nothing happen. Now I am upset that when I picked up car yesterday the air condition was not working. I feel when they did the transmission work they damaged the electrical system, since the air did work when I brought it in. I am now very concerned about not even getting a call to tell me the problem today. Now I am scared of the safety of the car if other things are damaged in the system. I have always liked Hondas, I almost changed when purchasing this car but this car looks to me like it will be a lot of problems. I will not use this service center anymore. I come down from PA which is quite the distance and only hope the service center in York will be much better. I feel that the mechanics are missing a lot here. I will be writing to someone higher up in Honda I am not satisfied at all with this car. Mary Gemmill More
by weezygem625
Employees Worked With
Chrissy Richmond
May 22, 2014
Service Had my air conditioner serviced along with an oil change. Service was done quickly and everything's working great, I always have a good experience at Had my air conditioner serviced along with an oil change. Service was done quickly and everything's working great, I always have a good experience at bel air honda More
by janice9837
Employees Worked With
Chrissy Richmond
May 22, 2014
Review of Bel Air Honda Service Needed front end alignment because I got new tires. Called to schedule apt and they took me within the hour. Great service and great job. Chrissy Ric Needed front end alignment because I got new tires. Called to schedule apt and they took me within the hour. Great service and great job. Chrissy Richmond was great, too. More
by Susant1225
Employees Worked With
Chrissy Richmond
May 16, 2014
Wonderful Experience for Service Chrissy Richmond was so nice and professional getting me a rental while my Accord was having the timing belt replaced. She held to the quoted price ev Chrissy Richmond was so nice and professional getting me a rental while my Accord was having the timing belt replaced. She held to the quoted price even though the tensioner needed replacing. Chrissy is the best. I can't say enough about the friendliness of all the employees that I have come in contact with at Bel air Honda. On top of that my Accord runs great. Thank you all for the great job you do. More
by jshive2
Employees Worked With
Chrissy Richmond
May 14, 2014
Sales and Service You can't beat Bel Air Honda! Their customer service is outstanding, from Max who walked me through the sales process to Tom who was so accommodating You can't beat Bel Air Honda! Their customer service is outstanding, from Max who walked me through the sales process to Tom who was so accommodating and friendly. Even after purchasing my CRV, Max has followed-up to be sure I'm completely satisfied. Tom kept me updated and took the time to answer my questions in detail. More
by maryann.kushubar
Employees Worked With
Tom and Max
May 14, 2014
Great Service Kurt was extremely knowledgeable and courteous. He arranged a ride to and from the dealership to my company. He investigated two recall events that ha Kurt was extremely knowledgeable and courteous. He arranged a ride to and from the dealership to my company. He investigated two recall events that had occurred since the last time I had been in to the dealership. He offered me the best pricing with coupons available. It was a very pleasant experience. More
by kellycullum
May 13, 2014
Engine Falling Out Went in for an oil change and they told my wife that if she drove away the engine would fall out of the vehicle. Took it to another shop and they sai Went in for an oil change and they told my wife that if she drove away the engine would fall out of the vehicle. Took it to another shop and they said there was no fear of that happening. I would not trust this service center. More
by jb0412
Employees Worked With
Service Center
May 13, 2014
Great Service at a Great Price We shopped around when buying a car. We also shopped around when looking for a shop to service our vehicle. Bel Air Honda has the best pricing on Hond We shopped around when buying a car. We also shopped around when looking for a shop to service our vehicle. Bel Air Honda has the best pricing on Honda parts and service in the greater Baltimore area. We have found Bel Air Honda and its representatives to be honest and forthright with all pricing and service they've performed on both our vehicles (2007 Honda Pilot and 2003 Honda CR-V). I highly recommend them for servicing your vehicle! More
by theSchmitz
Employees Worked With
Chrissy Richmond
