Heritage Honda Bel Air - Service Center

At Bel Air Honda customer service was friendly and they At Bel Air Honda customer service was friendly and they got the job done. The employee cooperated very well and nicely. I would go back if an At Bel Air Honda customer service was friendly and they got the job done. The employee cooperated very well and nicely. I would go back if another problem occurred. More

Chrissy always does a great job handling my service needs in a timely and efficient manner. Also she always makes herself available to answer any questions I might have regarding my the service being done to in a timely and efficient manner. Also she always makes herself available to answer any questions I might have regarding my the service being done to my car. #great customer service More

I was really pleased with the service provided by Chrissy Richmond in the Service Dept. I did not realize my car was due for service and I called Chrissy that morning explaining that I would be out of town Richmond in the Service Dept. I did not realize my car was due for service and I called Chrissy that morning explaining that I would be out of town and I needed my car serviced. Chrissy got me in within two hours and my car was ready after a few hours more. I am really impressed with the Service Department at Bel Air Honda and the customer service Chrissy provided. More

I have received courteous and friendly service with Chrissy Richmond every time. She goes the extra mile to make sure my service is complete and accurate. I have had problems with tires and she is extr Chrissy Richmond every time. She goes the extra mile to make sure my service is complete and accurate. I have had problems with tires and she is extremely patient and I believe the problem has been corrected. More

I have always had a wonderful experience at the Bel Air Honda service department. :-) In addition, I have thoroughly enjoyed dealing with Chrissy Richmond. Chrissy has always been extremely helpful and fai Honda service department. :-) In addition, I have thoroughly enjoyed dealing with Chrissy Richmond. Chrissy has always been extremely helpful and fair in her dealings with me. Furthermore, I trust her with everything involving the service of my vehicle. :-) :-) More

Chrissy is awesome! She is always friendly when I come in and always goes above and beyond when it comes to explaining the things needing to be done on my van. I am very comfortable with her advice and I pr and always goes above and beyond when it comes to explaining the things needing to be done on my van. I am very comfortable with her advice and I prefer her help since I have been a customer for six years. More

Chrissy Richmond is absolutely awesome! In my experience, she is friendly, personable, professional, and strives to make the service experience as pleasant for the customer as it can possibly be! She does an she is friendly, personable, professional, and strives to make the service experience as pleasant for the customer as it can possibly be! She does an excellent job as a service advisor AND relates to customers in an involved, caring manner! It means a lot to me to know that she cares not only about her job (which she does very well), but about me, the customer! More

I highly recommend the service department at Bel Air Honda and always tell others to ask for Chrissy Richmond. Bel Honda does follow their motto of fixing it right the first time and I have always felt Honda and always tell others to ask for Chrissy Richmond. Bel Honda does follow their motto of fixing it right the first time and I have always felt that the repairs are at a fair price. Chrissy always explains my options. I recently took my 1997 Honda Accord in for diagnosis and repair for a throttle issue. Chrissy called me as soon as she knew the diagnosis from the service technician and explained my repair options. I opted to have a new part installed. She provided an estimated time when my car would be ready and a price estimate for the repair. The Accord was in fact ready at the time she provided. Chrissy provides excellent customer service from intake, through the repair process, and time for me to pick-up my car. I always tell her and the general manager that as long as Chrissy works there then Bel Air Honda has me as a service customer because I trust her. More

I live 35 miles away, but it is worth the trip. I bought my 2012 CRV here in December 2011. Everyone in the sales and service departments is friendly. my 2012 CRV here in December 2011. Everyone in the sales and service departments is friendly. More

My Pilot was not repaired when I came to pick up the vehicle. I then had to leave the vehicle over the weekend because my car was not fixed. On that following Monday, I had to call the Service Departm vehicle. I then had to leave the vehicle over the weekend because my car was not fixed. On that following Monday, I had to call the Service Department twice before anyone could tell me that the car would be ready. I made that second call at 3:30 p.m. After paying a $95 diagnostic fee, the service department originally told me that the vehicle was fixed. Not so!!! I was advised by "customer service" that a person from "management" would be contacting me by phone. Not so!!! A week later, I'm still waiting. I bought my car new from this dealership. However after a similar experience this past December and now this incident in March, I doubt that I could ever return to this dealership. They apologize . . . but that's it. I received no satisfaction and was never given timely communications. I had to initiate all contacts. More