Heritage Honda Bel Air - Service Center

My experience in the service/parts department was wonderful that is why a 5 -great rating was given. I was helped by Tom Fields who made sure that all my services were completed. I had an oil change, wonderful that is why a 5 -great rating was given. I was helped by Tom Fields who made sure that all my services were completed. I had an oil change, a interior part replaced, and a courtesy car wash all done within 30 mins. I was very satified and will be returning for any future services at Belair Honda. Thank you, Mrs. Chapman More

I call, I get the runaround--told once that "the guys were all busy making deals at the end of the month, so no one would return (my) call." If you pick up your car and the right service person is guys were all busy making deals at the end of the month, so no one would return (my) call." If you pick up your car and the right service person isn't there, no car. If you pick up your when open, but after service hours, tough. If you see "Chat available now," you may find, as I did, that you send a message and wait for the reply, but don't get one--the chat person left, which you find out when you write again to find out what happened. I was lucky once, though; a mechanic ran around the place and found my car keys. Too bad such a good car doesn't have a better representative in Harford County. More

I have been a customer of Bel Air Honda for over 15 years and have been very satisfied with the customer service and work from the Service Department for all three (3) of my current Hondas (as well as the on and have been very satisfied with the customer service and work from the Service Department for all three (3) of my current Hondas (as well as the ones I owned previously). Chrissy Richmond has been my service advisor for many years and has done a great job. Chrissy gets my vehicles in for service with limited notice due to my and my wife's busy work schedules and has my vehicles back to me in a timely manner. In addition, if there are any issues with my vehicles, Chrissy spells out what needs to be completed, the time it will take, as well as the cost. She is very prompt at informing me of anything that comes up while the vehicles are being worked on that should be addressed. Chrissy and her manager, Tom Fields, are the main reasons why I bring my cars into Bel Air Honda for service. Within the last year, my daughter also bought a Honda Civic and Chrissy has become her service advisor. I feel very good that my daughter will be taken care of by Chrissy and the Service Team so that her first Honda will last a long time. Chrissy is an asset to the Service Department at Bel Air Honda. I would recommend her as a Service Advisor and Bel Air Honda's Service Department to other Honda owners for quality car care. Thank You. James S. Baker Bel Air, Maryland More

Sorry, I don't remember of the names of the people I dealt with on my recent visit to have my Honda serviced but everyone from when I made the call to schedule the service to the followup satisfaction s dealt with on my recent visit to have my Honda serviced but everyone from when I made the call to schedule the service to the followup satisfaction survey call was wonderful. I recommend this dealership to my friends and family. Rob More

Chrissy Richmond is always friendly, courteous and eager to assist me with any problems connected with keeping my 2007 on the road and trucking from New Brunswick to Key West... to assist me with any problems connected with keeping my 2007 on the road and trucking from New Brunswick to Key West... More

Do not know the names of service people... our experience was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about f was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about five minutes before a woman came out to speak with us. We are very pleased with the performance of our CRV and recommend it to everyone. More

Very pleased with reception received by the drive Thur without an appointment. Very nice waiting area and people who worked there were very pleasant to deal with.would I recommend this dealer to someone? without an appointment. Very nice waiting area and people who worked there were very pleasant to deal with.would I recommend this dealer to someone? YES More

We stopped using the service department here a while ago because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nob because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nobody explained things to her. I took the car back because my favorite local garage could not diagnose/repair the airbag light that had come on. Deciding to try the dealer one more time, I felt they overcharged for the service they gave me. They never took down my name when I called for an appointment, or when I dropped off the car, just phone number scribbled on blank paper. I guess they did have me on record from before as they had my name on the paperwork when I picked it up. I decided against the $700 recommended airbag computer replacement at this time. I'll take it somewhere else for that. They got enough money from me for the maintenance and dirty power steering fluid they found that needed to be replaced. Looking under the hood, my air filter is missing a bolt now. It figures. And there were splashes of oil all around the engine compartment, and no effort made to clean the engine, fluid reservoir caps, or anything. We are about due for a new car. We won't buy a Honda though, entirely because we don't trust this dealership for maintenance. Honda cars are fine. More

BELAIR HONDA PROVIDES FAST AND RELIABLE SERVICE EVERY TIME. THE STAFF IS ALWAYS FREINDLY AND HELPFUL. OIL CHANGES ARE COST EFFICIENT TIMELY, AND YOU KNOW ITS BEING BY A TRAINED MECHANIC. TIME. THE STAFF IS ALWAYS FREINDLY AND HELPFUL. OIL CHANGES ARE COST EFFICIENT TIMELY, AND YOU KNOW ITS BEING BY A TRAINED MECHANIC. More