Heritage Honda Bel Air - Service Center

One doesn't often say that they enjoy taking a vehicle to a repair shop, but I really look forward to visiting the folks at the Bel Air Honda service department. From the front staff, the service people t a repair shop, but I really look forward to visiting the folks at the Bel Air Honda service department. From the front staff, the service people to the managers, they all have a greeting and welcoming way about them. More

Rebecca L. Service advisor is great. Very knowledgeable and helpful. She kept me up to date on my repairs needed and I was in and out fast. Service advisor is great. Very knowledgeable and helpful. She kept me up to date on my repairs needed and I was in and out fast. More

I love the service advisors and technicians at this Honda Dealership. I feel very confident and comfortable with the decisions made for my vehicle needs. Dealership. I feel very confident and comfortable with the decisions made for my vehicle needs. More

The staff in the service department are great. The professional demeanor, and how they approach me as a customer to advise me of service needed on my vehicle was very pleasant. When I had questi The professional demeanor, and how they approach me as a customer to advise me of service needed on my vehicle was very pleasant. When I had questions or concerns the manager Christy was very understanding of my concerns and needs and handled the situation with the utmost care and professional matter. I recommend this location to everyone within my network. I have been getting my service for several years and looking toward many more years of this great relationship. Thank you Heritage Honda Bel Air for always treating me with Care, Respect, and excellent service. More

Recently had my 2016 CRV serviced by Bel Air Honda . Nick Sloan was my service was my service representative. He did a great job of keeping me informed of the progress as they worked on my vehicle. I Nick Sloan was my service was my service representative. He did a great job of keeping me informed of the progress as they worked on my vehicle. I have 4 Honda vehicles that I have been getting serviced at Bel Air Honda for over 19 years. They do a great job. They have a very friendly and professional staff who go out of their way to make sure they address every concern and make your experience positive. Nick and the rest of the team are a pleasure to work with as they always try and find the best solutions for the customer. I highly recommend them if you need your vehicle serviced. More

Great service department team at Heritage Honda @ Bel Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. More

I delt with Becky in the service department. She was great to work with very friendly, helpful and knowledgeable. Best person I’ve dealt with in a dealership in years. I give her 5 stars. She was great to work with very friendly, helpful and knowledgeable. Best person I’ve dealt with in a dealership in years. I give her 5 stars. More

I bought a brand new 2016 Honda Civic from Heritage Honda Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing war Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing warm on drivers side trying to get it fixed. Every 1-6 months or so it would blow warm again on one side. It wasn’t until I was out of warranty (3 months out of warranty to be exact) that they told me my compressor needed replaced and it would be 1695$ to replace. I had been in for this same issue SEVEN times over the course of 3-4 years trying to get this fixed right. It wasn’t until I had to call in to Honda corporate that I could get any attention from this dealership to try to make this right and it is still costing me hundreds of dollars to replace the compressor. I should not have to pay for an issue that they have not been able to fix properly since July of 2018!!! (If it was fixed right any other time I came in, it would have been under my warranty) instead I get sent home with a recharge to last me a few days to months until it all leaks out again. I will not recommend this dealership to anyone and I will not be buying another vehicle from here. I am very disappointed at how this was handled. I spoke to my advisor Tony and to the service manager Chrissy who I thought would help to make it right but failed to show any sympathy for all the failed service appointments in my record and the time I wasted in the shop. They should have made this right from seeing my documented history of service —or lack there of. Buy new somewhere else, learn from my mistake. They don’t care how many of us got a bad batch of cars they won’t stand behind their bad product. The worst part is that they reply to my review and state that this never happened. It did happen, i have all of the paperwork and they just flat out call me a liar on the internet but can't call me to apologize? Shady business and I will never recommend them to anyone again after the way I have been treated. More

Very fast, very straight forward, and so simple. Nick had me in and out in less than an hour which is one of reasons I still come here Nick had me in and out in less than an hour which is one of reasons I still come here More

They are my go to for now on because i feel comfortable with the excellent service. with the excellent service. More