Back

Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,308 Reviews

1,308 Reviews of Heritage Honda Bel Air - Service Center

Sort by
March 08, 2022

The dealership/service department are Efficient, they have great service, and are friendly. They are helpful in answering questions. More

by mrich49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Mar 10, 2022 -

Heritage Honda Bel Air responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 07, 2022

Phenomenal Service and very friendly staff. They are accommodating and informative. They took the time to make sure I understood the service being provided with no pressure sale. More

by Herrerahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie from Service Dept. 5 stars, Mike Dowdy, Dennis Mattheu, Jeff Winnington
Mar 09, 2022 -

Heritage Honda Bel Air responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2022

Great experience. Very Professional staff and my service was fast. I will definitely come back soon. More

by terryschoener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Shost
Mar 08, 2022 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 04, 2022

Service staff is excellent. A little expensive but work is done well. A A A More

by John
Recommend Dealer
Yes
Employees Worked With
Julie
Mar 07, 2022 -

Heritage Honda Bel Air responded

Hi John, thanks for your praise and kind comments about our team. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 28, 2022

From the sales department to service, they are “First Class”! The service department is the department you’ll visit most, don’t worry they are there for you. Fast, friendly and professional! More

by gregorywalstrom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sahady
Mar 02, 2022 -

Heritage Honda Bel Air responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 24, 2022

Jim McHugh was very helpful & knowledgeable answering the questions I had. Felt the charge for alignment was high. All else was fine. More

by Coco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 26, 2022 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Heritage Honda Bel Air!

February 24, 2022

They were professional, knowledgeable and polite. The service was completed in a reasonable amount of time and they washed my car at the end. Thank you for a job well done! More

by DAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky, Don & Eric
Feb 26, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 23, 2022

My experience with Chrissy, the service manager was better than I ever experienced! She worked with me until the issue was resolved. The only negative was a new problem popped up after I had my tires More

by yardape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2022

A simple oil + filter change took over 3 hours. I would plan on going elsewhere for service. More

by otanikorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Feb 21, 2022 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We value all of our customers’ input sincerely apologize for your extended wait time, as this is not our way of doing business at any of our Heritage stores. Our goal is to provide routine service maintenance as efficiently and reliably as possible. We have shared your comments with our management team and service staff and are confident they will use the feedback to improve their processes moving forward. Our Service Manager, Chrissy Frankos, has attempted to contact you to personally apologize for the situation and address any remaining concerns, but has been unsuccessful in connecting with you. To allow us the opportunity to restore your faith in our dealership, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and we hope to hear from you soon.

February 14, 2022

The service advisor, Mr. Sloan was friendly, and did his job well. He advised me of what was needed. The waiting areas, and facility were clean. The wait for service completion was not too long consideri More

by tstanley243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Nick Sloan
Feb 16, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

...
20
...